Pre-arrival information for Haven bookings

We're really looking forward to welcoming you on your Haven holiday. We want you to have a truly great time on your well-deserved break, so this is the page you’ll want to come to when you’re nearer your holiday start date to find all you need to make your coastal escape brilliant. Don’t worry, we’ll send out emails explaining any actions you’ll need to take and tips to make the most of your stay.

Please note: Information on this page is exclusively for Haven bookings. Please view the relevant information for Haven Hideaway bookings and Touring and Camping bookings.

Booking swimming sessions

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*Download the My Haven App for the best way to book swimming slots. You can also head to haven.com/experience

  • There is no booking required for anyone wanting to swim in our standalone outdoor pools*

  • You'll be able to pre-book up to 14 indoor swim slots per holiday booking from 4 weeks before your break start date and throughout your entire stay with us on park. Each swim slot lasts for 60 minutes.

View our FAQs for full details on swimming, including how to cancel.

*Outdoor pools, and some, but not all, SplashZones and Lazy Rivers, are open from May Half Term – August 7th (Bank Holiday) inclusive, weather permitting. On some parks our outdoor pools, Lazy Rivers and SplashZones can only be enjoyed if you have a booking for the indoor pool session.

Booking activities

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*Download the My Haven App for the best way to book activities. You can also head to haven.com/experience

  • Pre-book free activities and ones you’ll need to pay a little extra for, up to 12 weeks before your break*

  • Activities can also be booked whilst you’re on holiday, but we recommend booking ahead for anything you’re sure you want to try

Please note: you’ll be able to book activities for the first day of your break via the Activity Booking Point on park once you’ve checked in (subject to availability).

View our FAQs for full details on booking activities including how to cancel.

Booking a restaurant table / ordering a takeaway / visiting the supermarket

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Restaurants

  • Make a restaurant table reservation up to 12 weeks before your break*

  • You can also book tables whilst on holiday and there is no need to book outdoor dining, simply turn up and we’ll do our best to get you seated

  • Take a look at our fantastic food and drink offers to see what's available in our restaurants during your visit.

View our FAQs on booking tables in our restaurants, including how to cancel.

Please note: We are able to seat up to eight guests to a table on our booking system. If you are a larger party, please book a table of eight to start with and then contact the park directly to add more people.

*You can pre-book tables at haven.com/experience.

Takeaways

  • For those that want a break from cooking, you can order a tasty takeaway on the Haven Serve app*

*The Haven Serve app is available to download via Google Play and the App Store.

Supermarkets

  • All our parks have handy on-site supermarkets with a wide range of Co-op products on offer including a wide variety of vegetarian, vegan and free from products

  • Keep a look out for locally sourced products and firm family favourites on our shelves

Arcades

  • We all know arcades and the seaside go hand in hand, but please be aware that some of our parks now have cashless arcades. This means loading money onto a Playcard which can then be used in the arcade

  • Cashless arcades are available at Church Farm, Quay West, Wild Duck, Golden Sands, Perran Sands and Burnham-on-Sea

Check in and arrivals checklist

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What to bring

The lead-up to your holiday is always exciting and we don't want you to forget anything, so here's a little checklist:

  • Washing-up bits; cloth/sponge, washing-up liquid and hand wash

  • Tea towels, oven gloves, kitchen roll, kitchen foil to wrap and store food

  • Plastic plates, cups and cutlery if you have young children

  • Towels (towels will be supplied in Gold and Signature models)

  • Toilet rolls, toiletries and a bath mat

  • Hairdryer (a hairdryer will be supplied in Silver, Gold and Signature models)

  • Tea bags/coffee, squash, salt, pepper, tomato sauce, oil - these are also all available in our on-site Mini Market

  • Your favourite DVDs. (A DVD player is included in the following accommodation: Caravans: Silver, Gold, Signature. Lodges: Emerald, Diamond, Signature. Chalets: Comfort Plus. Apartments: Comfort with Veranda)

Don’t worry, if you forget any of the essentials you can always pop into our supermarket and stock up. We also have a range of hire goods available if you can’t squeeze everything into your car including travel cots, high-chairs and towels (each bale contains four towels and two hand towels). Check out our essential guide to packing.

Getting ready for your arrival

  • Please look out for emails from us which will include details of the check-in process you need to follow before you arrive

  • It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account. Here you can also: view all upcoming, and up to three previously booked breaks, see your payment schedule, all inclusive add-ons and accommodation, add or remove guests and extras, and Choose Your Holiday Home.

  • To get everything ready for your arrival, you will be asked to confirm how you are getting to the park and to add your car registration if you are driving by logging into haven.com/experience. This speeds up the arrival process and helps you to start your break sooner

  • If you've not already booked a specific check-in slot, your arrival slot will be available on haven.com/experience 7 days before your arrival date and your exact location on park will be available one day before

Check in

5 tips for a smooth arrival

1. Before you start your journey, use the My Haven app* or log in to haven.com/experience to view and save your personalised map to navigate to your holiday home on park. You'll find all the information you need about your holiday here thanks to our now paperless arrivals process, so download the app to access the park guide, holiday home guide and to book activities and dining experiences.

2. You can arrive up to 2 hours before your chosen or designated accommodation check-in slot, but no earlier than 11am (if you have been allocated an 12pm-1pm accommodation check-in slot, you can only arrive 1 hour before this slot)

If you arrive early, you'll have access to use the restaurants, arcades, shops and have free roam of outdoor spaces on their parks. Please note: your accommodation can only be accessed at your designated check-in slot. If you've booked a Haven break, you can pick up your Play Passes from inside your accommodation at your designated check-in slot.

3. Stay in your vehicle when you get to the park entrance and check-in with the "Welcome Team". You'll receive a hanger to display in your car, which allows you to come and go in your vehicle.

4. When you get to your holiday home it will be sealed – break the seal and you will find your keys inside.

5. Get settled in, take a good look around and rate the cleanliness of your holiday home on the My Haven Experience app* or via haven.com/experience

Please note: Please do not arrive any earlier than two hours before your chosen or allocated accommodation check-in slot (reminder: 12pm-1pm check-in can only arrive 1 hour before their accommodation check-in slot), as you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.

*The My Haven Experience app is available to download on via Google Play or App Store.

Choose Your Holiday Home

Choose Your Holiday Home gives you the option to pick your location and exact holiday home on park, before you arrive, from £30*.

It is available for the majority of Haven guests, however we're unfortunately unable to offer it on the following bookings:

  • 7-night bookings arriving on a Saturday

  • A booking of more than 7-nights

  • 3rd Party bookings

  • Groups

View your options by logging in to My Account, click on 'see details' and if your break qualifies for Choose Your Holiday Home, it will be listed in 'extras for you'. All that's left to do is to click to choose and book the van of your choice.

Our Caravan Cleanliness Guarantee

Should you enter your caravan and find it not cleaned to the high levels that we expect then please make contact with a member of our park team.

View details of our Caravan Cleanliness Guarantee.

Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.

Check out

On the day of departure we ask that all our guests leave their holiday homes by 10am and drop their keys to their accommodation into the buckets provided on the way out. We want guests to be able to make the most of their time away with us and you are welcome to use the park facilities on your departure day for any bookings such as activities, swimming and restaurants. However, the last activity or table booking you should make is for 4pm.

Barbecues

  • Charcoal barbecues in a fireproof container are acceptable to use, but must be used adjacent to your holiday home and not directly on the ground or decking

  • Brick built barbecues are not permitted

  • For your safety and that of others around you, no fires are to be lit on the park

Haven water safety

At Haven, we're proud of our coastal locations and promote water safety to our guests. Please familiarise yourself with how to keep safe on the beach and in the water.

Health and safety

We have outlined advice and information to keep you safe and secure during your stay. Please take a moment to read our health and safety guide.

Useful Information Guides

View our Useful Information Guides for a quick rundown about the park you've booked, including dos and don’ts and where to find local transport and doctor’s surgeries.

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