Pre-arrival information for Stay+Play bookings

We’re working on big changes to how you can check in and pre-book your swimming, activities, takeaways and restaurant bookings. We’ll be in touch with all the details soon.

We're really looking forward to welcoming you on your Haven Stay+Play holiday. We want you to have a truly great time on your well-deserved break, so this is the page you’ll want to come to when you’re nearer your holiday start date to find all you need to make your coastal escape brilliant. Don’t worry, we’ll send out emails explaining any actions you’ll need to take and tips to make the most of your stay.

Please note: Information on this page is exclusively for Stay+Play bookings. Please view the relevant information for Stay bookings and Touring and Camping bookings.

Check in

Please look out for emails from us which will include details of the check-in process you need to follow before you arrive. It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account.

To get everything ready for your arrival, the My Haven app will ask you to confirm how you are getting to the park and to add your car registration if you are driving. This speeds up the arrival process and helps you to start your break sooner. Your arrival slot will be available on the My Haven app 7 days before your arrival date and your exact location on park will be available one day before.

Please note: Please do not arrive before your allocated check-in time, as you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.

Download the latest version of the My Haven app via Google Play or App Store, or visit arrivals.haven.com to start the arrival process.

Arrivals checklist

  • Before you start your journey, view and save your personalised map to navigate to your location on park on the My Haven app

  • Only arrive within your designated arrival time

  • Please do not arrive early, as we will not be able to check you in

  • Let us know if you're going to be late

  • Please stay in your vehicle when you get to the park entrance

  • Show the Haven team member your arrival pass on your phone (or a screenshot) through the window

  • When you get to your holiday home, it will be sealed and your keys will be located inside

  • Get settled in, take a good look around and rate the cleanliness of your holiday home on the My Haven app

  • Have a fab holiday!

Our Caravan Cleanliness Guarantee

Should you enter your caravan and find it not cleaned to the high levels that we expect then please make contact with a member of our park team.

View details of our Caravan Cleanliness Guarantee.

Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.

Check out

On the day of departure we ask that all our guests leave their holiday homes by 10am and drop their keys to their accommodation into the buckets provided on the way out. We want guests to be able to make the most of their time away with us and you are welcome to use the park facilities on your departure day for any bookings such as activities, swimming, restaurants. However, the last activity or table booking you should make is for 4pm.

Planning your break

We know some people like to plan ahead and others see where the holiday takes them, we have both options covered. More information about how to book swimming sessions, activities and restaurant tables coming soon.

Booking activities

More information about how to book activities coming soon.

Booking swimming

More information about how to book swimming sessions coming soon.

Enjoying the entertainment

More information coming soon.

Booking a table - restaurants

More information about how to book a table at our restaurants coming soon.

Supermarkets

There's no need to shop before you come. We have handy on-site supermarkets for those all-important everyday essentials, dine-in meal deals and fresh produce.

Ordering a takeaway

More information coming soon.

Need to cancel

More information coming soon

What to bring

The lead-up to your holiday is always exciting and we don't want you to forget anything, so here's a little checklist:

  • Washing-up bits; cloth/sponge, washing-up liquid and hand wash

  • Tea towels, oven gloves, kitchen roll, kitchen foil to wrap and store food

  • Plastic plates, cups and cutlery if you have young children

  • Towels (towels will be supplied in Silver, Gold and Signature models)

  • Toilet rolls, toiletries and a bath mat

  • Hairdryer (a hairdryer will be supplied in Silver, Gold and Signature models)

  • Tea bags/coffee, squash, salt, pepper, tomato sauce, oil - these are all available in our on-site Mini Market

  • Your favourite DVDs. (A DVD player is included in the following accommodation: Caravans: Silver, Gold, Signature. Lodges: Luxury. Chalets: Comfort Plus, Premier. Apartments: Comfort with Veranda)

  • Your personal holiday belongings

  • We also have a range of hire goods available if it's not possible to squeeze everything in your car - call us to hear the full list

  • For anything you do forget, we have shops and services on park for all your needs

Haven Promise

In relation to Coronavirus you are covered on your break for the following:

  1. We aren't able to offer the experience you booked

  2. The park is closed

  3. The UK Government restrictions on travel

  4. You are unable to travel due to sickness or isolation

Simply complete the form between 28 days and 3 days prior to arrival.

We guarantee you can move your holiday to a future date free of charge and receive a full refund. The 'Guarantee Change Window' allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival. Contact us during the guarantee change window period and our team will be delighted to help you. Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you. All other booking terms and conditions remain unchanged.

For full details, please read our Coronavirus Guarantee FAQ.

Government guidelines

The situation around the Coronavirus pandemic is constantly changing and Government restrictions will differ across our parks from time to time. Please be familiar with the current restrictions in the area from which you are travelling and in the area you are travelling to, and follow all the directions given by the Government including social distancing, face coverings and who we can meet etc.