Last updated: 06/04/2021
Your upcoming break
The Coronavirus pandemic continues to impact our lives and as a result there may be Government restrictions in place at the time of your scheduled break. These restrictions may differ across our parks so please look at the latest information to be aware of any changes that could impact your forthcoming holiday. If we are unable to offer your break, or need to make a significant change to your holiday due to these restrictions, we will contact you directly.
Please make sure to check the latest Government guidance in your country at the time of travel
Frequently asked questions
Travel restrictions and your break
If you are affected by a local lockdown please ensure you follow the Government advice and do not travel. Your booking is automatically covered by the Haven Coronavirus Book with Confidence Guarantee which means you are able to cancel your booking and receive a full refund or change your booking without charge, between 28 days and 3 days prior to arrival.
What to do if you are unwell prior to travel
Do not travel if you feel unwell and please remember to follow the Government guidance and do not leave home if you or someone you live with has any of the following: a high temperature, a new, continuous cough or a loss of, or change to, your sense of smell or taste. If you or anyone in your household has any of the symptoms listed, stay at home, isolate and do not travel. Please go to www.gov.uk/coronavirus for the latest information.
We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus.
Covid 19 and your personal data
Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances.
As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing or communicate with you if we need to, e.g. in a safeguarding situation. In all cases, information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
What you should do if you are unwell on park
If while on holiday you feel that you may have developed symptoms of Coronavirus, we ask that you take the following steps to best support you and your family and other guests on park.