Cookies policy
This Cookie Policy explains how Haven Leisure LTD ("We", "us", "Our") uses cookies and similar technologies to recognise you when you visit our website www.Haven.com. It explains what these technologies are and why we use them, as well as your rights and how to control use of them.
What are cookies?
Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. They are widely used to make websites work more efficiently and to provide information to us as owners of the website. All websites use cookies, primarily to:
allow websites to work or work more efficiently;
make the site easier to navigate by remembering information you’ve entered, like keeping track of what you may have in your basket;
remember you when you return to our site so that we can personalise your experience;
customise the site by showing you information that’s relevant to you.
Why do we use cookies?
We use cookies for several reasons including:
supporting you to log into your website;
to remember your shopping basket and to enable you to checkout;
to gather information which allows us to identify your platform and record sales;
to ensure you are provided with correct and useful information during your visit to our site;
to ensure our ads are served accurately and to the appropriate audience;
to collect data which allows us to improve our services based on purchases and site usage;
for statistical analysis purposes.
You can change your cookie preferences at any time by clicking Manage Consent. You can then change the settings by moving the sliders to ‘On‘ or ‘Off‘, and then click ‘Save’. You may need to refresh your page for some of these settings to take effect.
Types of cookies we use
The cookies we use fall under five main categories.
Strictly necessary/ essential cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytics/ performance cookies
These cookies monitor site performance and user actions. These cookies do not collect identifiable user information – they obtain data anonymously and we only use them to measure and improve the performance of our website.
Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting cookies
These cookies are small, encrypted files that track users' actions and are used to identify users between different websites. Targeting cookies may also collect user information and use it to build a profile of users' interests in order to show you personalised ADS.
Social media cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
What are First Party and Third Party cookies?
Cookies set by our website are called 'First Party' cookies. Cookies that have been set by parties other than the website owner are called 'Third Party' cookies. This typically occurs when a website incorporates elements from other sites, such as images, social media plugins or advertising. You don’t have to enable all cookies on your computer or device. You can configure your browser not to accept certain cookies. You can read up on our use of cookies below and manage your cookie preferences at any time by clicking Manage Consent. Please see the table below for all cookies processed on our website.
What cookies do we use
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookie Host | Name of cookie | Cookies used | Lifespan |
|---|---|---|---|
| owneremails.haven.com | __cflb | First Party | A few seconds |
| ownerarrivals.haven.com | XSRF-TOKEN | First Party | A few seconds |
| blog.haven.com | wfvt_ | First Party | A few seconds |
| www.haven.com | dd_cookie_test_ , ARRAffinity | First Party | A few seconds, Session |
| holidays.haven.com | _dc_gtm_UA-xxxxxxxx , JSESSIONID , sessionId , X-Mapping-xxxxxxxx | First Party | A few seconds, Session, Session, Session |
| haven.com | OptanonAlertBoxClosed , ASP.NET_SessionId , _orig_referrer , eupubconsent , _tldtest_xxxxxxxxxxxxxxxxxxxxxxxxxxxxx , OptanonConsent | First Party | 364 Days, 364 Days, A few seconds, 365 Days, Session, 364 Days |
| support.haven.com | __cfduid , amp_cookie_test , __cf_bm , __cfruid , cf_chl_cc_xxxxxxxxxxxxxxxxxxxxx , cf_use_ob | First Party | 30 Days, Session, A few seconds, Session, Session, A few seconds |
| shop.haven.com | cart_sig , cookietest , _secure_session_id , secure_customer_sig | First Party | 13 Days, Session, A few seconds, 364 Days |
| onetrust.com | __cfduid | Third Party | 30 Days |
| ownerslogin.dev.digitaldevs.co.uk | OptanonConsent | Third Party | 364 Days |
| paypal.com | tsrce, ts_c, LANG, x-pp-s, enforce_policy, ts, x-csrf-jwt, l7_az | Third Party | 2 Days, 1094 Days, A few seconds, Session, 364 Days, 1094 Days, 6 Days, A few seconds |
| cdn.cookielaw.org | OptanonConsent | Third Party | 365 Days |
| cookielaw.org | __cfduid | Third Party | 30 Days |
| haven.com | __zlcmid | Third Party | 365 Days |
| static.zdassets.com | __zlcid | Third Party | A few seconds |
| www.paypal.com | nsid | Third Party | Session |
| widget-mediator.zopim.com | AWSALBCORS, AWSALB | Third Party | 7 Days, 7 Days |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Cookie Host | Name of cookie | Cookies used | Lifespan |
|---|---|---|---|
| jobs.haven.com | cf_clearance | First Party | 364 Days |
| support.haven.com | _zendesk_shared_session , _zendesk_session , _zendesk_authenticated , cp_session , _help_center_session | First Party | Session, Session, A few seconds, Session, Session |
| shop.haven.com | localization | First Party | 364 Days |
| www.haven.com | cookietest , QSI_HistorySession | First Party | Session, Session |
| haven.com | _gdxxxxxxxxxxxxx , _zg , ajs_anonymous_id , hubspotutk , _gd , __tld__ | First Party | Session, Session, 364 Days, 2137 Days, Session, Session |
| www.rnengage.com | eId | Third Party | 7 Days |
| .www.rnengage.com | eId | Third Party | 7 Days |
| accounts.google.com | GAPS | Third Party | A few seconds |
| cdn.amplitude.com | AMP_TEST | Third Party | Session |
| links.services.disqus.com | vglnk.PartnerRfsh.p, vglnk.Agent.p, awxxxx | Third Party | 365 Days, 365 Days, 365 Days |
| vimeo.com | __cf_bm, vuid, _cfuvid, player | Third Party | A few seconds, 399 Days, 364 Days, 364 Days |
Performance Cookies
Monitor site performance and user actions. These cookies do not collect identifiable user information – they obtain data anonymously and we only use them to measure and improve the performance of our website.
| Cookie Host | Name of cookie | Cookies used | Lifespan |
|---|---|---|---|
| status.haven.com | sc.Status | First Party | Session |
| ownerslogin.haven.com | _hjIncludedInSessionSample | First Party | A few seconds |
| haven.com | _landing_page , _gclxxxx , _gid , ABTasty , _hjSession_xxxxxx , ABTastySession , __hssrc , _shopify_s , _gat_UA-42568112-19 , _gac_UA-42568112-19 , _hjid , _hjAbsoluteSessionInProgress , __hstc , zte2095 , __hssc , _shopify_y , _gat , _hjTLDTest , _hjSessionUser_xxxxxx , _gaexp , _uetvid , _hjFirstSeen | First Party | A few seconds, 90 Days, A few seconds, 395 Days, A few seconds, Session, Session, A few seconds, A few seconds, 90 Days, 365 Days, A few seconds, 2137 Days, Session, 2137 Days, A few seconds, A few seconds, Session, 364 Days, 90 Days, 389 Days, A few seconds |
| www.haven.com | ai_user , QSI_SI_xxx_intercept , ai_session | First Party | 365 Days, A few seconds, A few seconds |
| support.haven.com | sc.ASP.NET_SESSIONID , SessionCamTestCookie | First Party | Session, Session |
| holidays.haven.com | _gat_UA-42568112-2 , _ga , _gat_UA- | First Party | A few seconds, 730 Days, A few seconds |
| arrivals.haven.com | _hjIncludedInPageviewSample | First Party | A few seconds |
| script.hotjar.com | _hjIncludedInSessionSample, _hjIncludedInPageviewSample | Third Party | A few seconds, A few seconds |
| ws.sessioncam.com | sc.InStr | Third Party | Session |
| cdn.cookielaw.org | AMP_TEST | Third Party | Session |
| co.uk | _hjTLDTest | Third Party | Session |
| cdn.shopify.com | fsb_close_clicked, fsb_message_one_466938, fsb_message_three_466938, fsb_message_two2_466938, fsb_message_two_466938 | Third Party | 365 Days, 365 Days, 365 Days, 365 Days, 365 Days |
Targeting Cookies
These cookies are small, encrypted files that track users' actions and are used to identify users between different websites. Targeting cookies collect user information and use it to build a profile of users' interests in order to show you personalised Ads.
| Cookie Host | Description | Name of cookie | Cookies used | Lifespan |
|---|---|---|---|---|
| .haven.com |
Google Analytics Cookies |
_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx | First Party | A few seconds |
| tracking.haven.com |
This cookie name is associated with software from Redeye International Ltd, a UK company providing services for better targeting of marketing messages to a website owner's customers. |
redeye , NetOutcome | First Party | A few seconds, 5745 Days |
| www.haven.com |
Supports Amplitude product analytics. |
awxxxx , aw_source_cs , AMP_TEST | First Party | Session, 29 Days, 364 Days |
| haven.com |
This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
AMP_37a9d1f75f , AMP_TLDTEST , _fbp , AMP_MKTG_37a9d1f75f , _gcl_au , _gcl_aw , ajs_user_id , amp_ , _uetsid | First Party | 364 Days, 364 Days, 89 Days, 364 Days, 89 Days, 89 Days, A few seconds, 364 Days, A few seconds |
| blog.haven.com |
This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. |
visitor_id##### , __wyng_visitor_id | First Party | 12 Months, A few seconds |
| support.haven.com |
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. |
cf_chl_seq_xxxxxxxxxxxxxx , cf_chl_rc_i , aw_source , cf_chl_prog , cf_chl_2 | First Party | Session, A few seconds, 29 Days, A few seconds, A few seconds |
| .youtube.com |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
PREF, GPS, VISITOR_INFO1_LIVE, YSC | Third Party | 1285 Days, A few seconds, 180 Days, Session |
| youtube.com |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA, GPS, CONSENT, YSC, DEVICE_INFO | Third Party | 179 Days, 179 Days, 365 Days, 6145 Days, 364 Days, 179 Days |
| atdmt.com |
This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity. From September 2014 the company re-launched under the ownership of Facebook, promising the ability to reach known users and target adverts based on profiles generated using Facebook's user data. |
ATN, AA003 | Third Party | 365 Days, 365 Days |
| googleadservices.com |
This domain is owned by Google. The main business activity is: Online Advertising |
GCL_AW_P | Third Party | 89 Days |
| facebook.com |
Contains browser and user unique ID combination, used for targeted advertising. |
fr | Third Party | 365 Days |
| c.bing.com |
This domain is owned by Mircosoft - it is the site for the search engine Bing. |
SRM_B | Third Party | 389 Days |
| bing.com |
This domain is owned by Microsoft - it is the site for the search engine Bing. |
MUID, MSPTC | Third Party | 389 Days, 389 Days |
| flashtalking.com |
This domain is owned by Flashtalking. The main business activity is: Advertising |
flashtalkingad1 | Third Party | 395 Days |
| google.com |
This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. |
CONSENT, NID | Third Party | 6145 Days, 182 Days |
| .bing.com |
This domain is owned by Mircosoft - it is the site for the search engine Bing. |
MUID | Third Party | 390 Days |
| .facebook.com |
Contains browser and user unique ID combinaton, used for targeted advertising. |
fr | Third Party | 90 Days |
| viglink.com |
This domain is owned by VigLink. The main business activity is: Link based advertising |
__cfduid | Third Party | 30 Days |
| www.facebook.com |
This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. |
Third Party | Session | |
| disqus.com |
Used to attribute commission to affiliates when you arrive at the website from an affiliate referral link. It is set when you click on one of our links and used to let the advertiser and us know the website from which you came. |
__jid, awxxxx | Third Party | A few seconds, A few seconds |
| www.youtube.com |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
TESTCOOKIESENABLED | Third Party | A few seconds |
| exelator.com |
This domain is owned by Exelate. The main business activity is: Advertising Data Aggregation |
ud, EE, hsk_350 | Third Party | 120 Days, 120 Days, 120 Days |
| doubleclick.net |
This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
IDE, test_cookie | Third Party | 730 Days, A few seconds |
| .adnxs.com | awxxxx, uuid2 | Third Party | 90 Days, 90 Days | |
| quantserve.com |
This domain is owned by Quantcast. The main business activity is: Market and Audience Segmentation, Targeted advertising services |
mc | Third Party | 395 Days |
| siteintercept.qualtrics.com |
Determines if Qualtrics website feedback pop-up was this helpful should display on repeated user visits. Expires based on Intercept settings otherwise perisistent. |
__cfduid, cookietest, QSI_HistorySession, QSI_SI_xxx_intercept | Third Party | 30 Days, A few seconds, A few seconds, A few seconds |
| bat.bing.com |
BazaarVoice |
BVxxxxxxxxxxxxxxxxxxxxxxxxx | Third Party | 390 Days |
| .google.com |
This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. |
NID | Third Party | A few seconds |
| tiktok.com |
TikTok is a social media platform owned by ByteDance, known for short-form video sharing. The service is used to create and share videos, and it utilizes cookies for various purposes including advertising and analytics. |
_ttp | Third Party | 89 Days |
| .doubleclick.net | IDE, test_cookie | Third Party | 390 Days, A few seconds | |
| adnxs.com |
This domain is owned by AppNexus Inc. The company provides a range of online advertising technology and services. |
anj, uuid2 | Third Party | 89 Days, 89 Days |
| .atdmt.com |
This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity. From September 2014 the company re-launched under the ownership of Facebook, promising the ability to reach known users and target adverts based on profiles generated using Facebook's user data. |
AA003, ATN | Third Party | 90 Days, 730 Days |
| hubspot.com |
This is a CloudFoundry cookie |
__cf_bm | Third Party | A few seconds |
How to change your cookie settings
You have the option to accept, decline or adjust your cookie settings. You can modify your browser settings to decline cookies if you prefer but this may prevent you from taking full advantage of this website. You can change your cookie preferences at any time by clicking Manage Consent. You can move the sliders to ‘On or ‘Off’, and then click ‘Save’. You may need to refresh your page for some of these settings to take effect. Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. Find out how to manage cookies on popular browsers.
To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. For more information about cookies and how to disable them, please visit the Information Commissioner’s web page about cookies, https://ico.org.uk/your-data-matters/online/cookies/.
Changes to our Cookie Policy
We may update our cookie policy from time to time. Any changes we make will be posted on this page.
Contact Us
If you have any questions about our Cookie Policy, please email privacy@haven.com.
Other websites
Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.