About us

Holidays on the British coast

When you join us on a Haven holiday, all our award-winning family holiday parks will give you the warmest welcome possible. And whether they're in England, Scotland or Wales, we've made sure each one is on or near the coast, so the sound of the sea's never too far away.

We love every one of our parks. They're dotted around the UK's top resorts, most spectacular landscapes and sandiest beaches. And we've filled them with activities and entertainment to keep the whole family happy. That includes our splash-tastic heated indoor and outdoor pools, all kinds of family fun – from archery to zip wires – and entertainment for all ages.

A Safe Haven

Every day we’re doing our best to better ourselves. We’re proud to be an ally of the LGBTQIA+ community and we continually strive to build a fully inclusive, diverse and equitable place to be, each and every day. Over the past 12 months, we've made several changes so our guests, owners and team in the LGBTQIA+ community feel comfortable, represented and most importantly, supported.

  • We've introduced a dedicated Inclusion and Diversity board where our LGBTQIA+ community are directly represented

  • We're working closely with leading LGBTQIA+ organisations

  • We're updating our systems so guests and owners can identify as they wish

  • We've got new email signatures and team passes that give us the option to include our chosen pronoun

  • We've added Inclusive Leadership training for all our team

  • We've created a whole host of educational materials which the team can access at any time

  • We're donating to LGBTQIA+ support charities when purchasing Pride resources

Part of something big

We're part of Bourne Leisure Ltd, who also own Warner Leisure Hotels. Bourne began over 40 years ago, with one caravan park. The company has been growing and growing ever since – and now it's the largest privately-owned holiday operator in the UK. In 2000 Bourne bought the Rank Group Holidays Division, which included us at Haven. Over the last 10 years, Bourne's investment programme has led to new accommodation, landscaping, luxury spas, golf courses, Adventure Village, state-of-the-art Marina Lounge entertainment complexes and amazing updates to our pools, with flumes, water slides and huge spinning Space Bowls.

View the Bourne Leisure Tax Strategy as a PDF
View the signed FY21 Accounts for Bard Midco Limited as a PDF
View the signed FY22 Accounts for Bard Midco Limited as a PDF
View the Bard Midco Limited FY21 Annual Report Addendum as a PDF
View the 2023 mid-year update report as a PDF

We're on a mission

  • From the warmest welcome to the see you again soon, our mission is to give our guests a great time, with memories that last a lifetime.

  • Whether holidaymakers or holiday home owners, we dedicate every day and night to our guests' delight.

  • We are Bourne Leisure, where guests feel great, where our teams can thrive and where service is our passion.

How are we doing it?

  • We delight our guests by understanding and consistently exceeding their expectations. We innovate and invest to improve our facilities, our environments and our service.

  • We nurture a high-performance culture where everyone's contribution is recognised, where talent thrives and rewarding careers are built.

  • We strive to be better, dedicated to continuously improving the consistency and efficiency of the service we deliver.

  • We act with integrity and care, creating a safe and secure environment for our guests and our team, and acting as good neighbours in our communities.

  • We are all Bourne together - in the work we do and the knowledge we share. We are many people and one great team.

Who will benefit?

  • Our holidaymakers and holiday home owners - who will trust us, value us and return to us - because they love the memorable experiences we help to create.

  • Our team - who find it inspiring and fulfilling to work here - and are proud to say so.

  • Our communities - where we are welcomed and valued.

  • Our shareholders - who see us as the sector's best place to invest for secure, sustainable, year-on-year growth.

Ways to contact us

By mail:

You can send us a letter directly to our Head Office at the following address:

1 Park Lane
Hemel Hempstead

By email:

You can send us a message using our Contact Form

Please note, we are not able to provide holiday prices by email.

By phone:

Making a booking - please call: 0333 202 5250
Existing bookings - please call: 0333 200 2525

Please remember to include your booking reference number and the changes you would like to make.

Newspaper promotions - please call: 0333 200 2535
Accessible accommodation /adapted caravans - please call: 0333 202 5260

Please see our opening hours before calling .

Changed your address details?

If you are looking to update your postal address we will need a signed letter, please send us your new address to:

1 Park Lane
Hemel Hempstead


Even though we'll do all we can to give you a fantastic holiday, things do sometimes go wrong. Here's what to do if you need to complain:

  1. If there's something wrong with your accommodation or holiday, tell the Reception Team at the park straightaway so we can try to put things right. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.

  2. If your holiday is over and you're still unhappy, please, within 14 working days of your departure date, either click here and fill in the form as instructed or, if you prefer to write to us, send a letter to: Guest Relations, Haven, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. The form and the letter must be completed/written by you (the lead guest) as you're the person we made this agreement with. Please make sure you write your booking reference number on your letter and include your daytime and evening phone numbers.

  3. We will contact the park to find out what happened, and we'll try to write back to you within 14 working days of receiving your completed form or letter.

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