Holiday enquiries opening hours

Call us

To speak to a member of the team, please call 0333 202 5250.

You can reach us during the following times:

From January 3rd 2023

Monday to Friday- 9:00-19:00

Saturday and Sunday- 9:00-18:00

To maintain our high standards of communication, selected calls are monitored and recorded as specified by Ofcom. Calls to 03 numbers are charged at standard UK rates and count towards any inclusive packages.

Chat with us online

Online chat is available during our call centre hours outlined above, but closes 30 minutes before our call centre closing times. Want to chat with us online? Just look for the blue "Need Help?" icon at the bottom right of the website. For guests who have speech and hearing impairments, we welcome calls through BT's Next Generation Text (NGT) service. To access this service, download the NGT Lite app and follow the instructions. For further information about this service, please visit the NG website

Send us an email

If you'd prefer to send us an email or have documentation that you need to send us, please click here to send us an email.

Your questions answered

We've put together answers to hundreds of frequently asked questions, so you may find what you're looking for at

Group bookings

If you would like to book 5 or more holiday homes, then please call our groups team on 0333 202 5221.

Opening hours: Monday - Friday: 9am-3pm (please note, we are closed on Monday 26th December)

Outside of these opening hours, please email us at We will work hard to get back to you in 48 working hours.

If you need to contact us after your holiday has ended

If you have feedback for us or would like to send us information about a holiday that you have already travelled on, please click here to send us an email.