Holiday and ownership enquiries opening hours

Holiday enquiries

Call us

To speak to a member of the Contact Centre team, please call 0333 202 5250.

You can reach us during the following times:

Monday to Friday - 9am-7pm

Saturday and Sunday - 9am-6pm

Bank holidays - 9am-6pm

To maintain our high standards of communication, selected calls are monitored and recorded as specified by Ofcom. Calls to 03 numbers are charged at standard UK rates and count towards any inclusive packages.

Chat with us online

Online chat is available during our Contact Centre hours outlined above, but closes 15 minutes before our Contact Centre closing times. Want to chat with us online? Just look for the blue "Need Help?" icon at the bottom right of the website. For guests who have speech and hearing impairments, we welcome calls through BT's Next Generation Text (NGT) service. To access this service, download the NGT Lite app and follow the instructions. For further information about this service, please visit the NG website http://ngts.org.uk

Send us an email

If you'd prefer to send us an email or have documentation that you need to send us, please click here to send us an email.

Your questions answered

We've put together answers to hundreds of frequently asked questions, so you may find what you're looking for at support.haven.com

Group bookings

If you would like to book 5 or more holiday homes, please click here for contact details.

If you need to contact us after your holiday has ended

If you have feedback for us or would like to send us information about a holiday that you have already travelled on, please click here to send us an email.

Ownership enquiries

If you're interested in owning a holiday home at one of our parks, here's how you can contact us.

Call us

To speak to a member of the Ownership team, please call 0333 202 1460

We can book a park ownership visit, answer your questions or recommend parks based on your needs. You can reach us during the following times:

Monday to Friday - 9am-5pm

Saturday - 9am-2pm

To maintain our high standards of communication, selected calls are monitored and recorded as specified by Ofcom. Calls to 03 numbers are charged at standard UK rates and count towards any inclusive packages.

Chat with us online

You can chat with our Ownership team during our opening hours above, please click here to start chatting.

Send us an email

If you're interested in buying a static caravan at one of our Haven parks please email our team at enquiries@havenholidayhomes.co.uk and they will be happy to help. 

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