Haggerston Castle Holiday Park

⭐⭐⭐⭐⭐ A fantastic family holiday at Haven Haggerston Castle! We’ve just returned from a brilliant Monday to Friday stay at Haggerston Castle with our two children and grandparents, and we honestly couldn’t have asked for a better break! Haggerston Castle holds a really special place in my heart, as I used to visit every year as a child. Being able to bring my own two children for the first time made this holiday extra special and brought back so many happy memories. Seeing them enjoy the place I loved growing up was something I’ll treasure for a long time. There was plenty to keep everyone entertained, from the children to the grandparents, and it was lovely being able to spend quality time together as a family and make new memories across the generations. A huge thank you to everyone at Haven Haggerston Castle for helping make our stay so memorable. It’s a place that means a lot to me personally, and I’m so glad I’ve now been able to share that experience with my own children. We’ve come away with some amazing memories and will definitely be looking forward to returning! ❤️ 5 stars from us – a fantastic family holiday and one that will stay with us for a long time! ⭐⭐⭐⭐⭐

We had an absolutely amazing family holiday at Haggerston Castle Haven Holiday Park. From the moment we arrived, the staff were friendly, welcoming, and always happy to help. The park itself is fantastic, with plenty to see and do for all ages. The facilities were clean and well maintained, and there was always something going on throughout the day. The highlight of the holiday was seeing how much our son enjoyed all the activities. He loved getting involved in the children's entertainment and activities, making new friends, and having so much fun every day. The activity team were brilliant and made him feel included and excited to take part. There was a great atmosphere around the park, and we made some wonderful family memories that we'll cherish for years to come. We would highly recommend Haggerston Castle to any family looking for a fun-filled holiday, and we can't wait to come back again soon! Thank you to everyone at Haggerston Castle for making our stay so special. 😊🏰🌟

This is not a review I ever wanted to post. We are currently staying here at 16 Carnoustie. Apart from anything else, it is right at the back of a huge park meaning if you want to get anywhere you need to drive/factor in a 30 minute walk! The van itself, disgusting! The sofa stinks of wet dog and pee, the carpet is so badly stained, and the dishes needed washed before they were used! I had to bin a manky used toothbrush and take rubbish out of bedroom drawers. When I complained I was told “I’ll send cleaners back in”. Went for breakfast, came back and they had stripped the SEAT covers off the couch. That left nowhere to sit on our return! Called again “oh…..I’ll send them back”! Well!! Ok then, so asked for a move…nope, nowhere to go! Avoid this park and this van at all costs!! Normally Haven is a great break, not this time! Will there be any resolution? Absolutely not! Just save your money and plan for somewhere better….like your nice clean home!

The park is in a lovely area but there were a number of issues with the site. This was our first holiday using an EV, sadly only 6 EV chargers for the whole site in one location and often just parked in by anyone. The accommodation (silver grade) was in a good location and the mobile home was clean and tidy for the most part. It seemed quite new but was lacking things that our friends had next door to us. Not even a single towel hook to put a towel after a shower, real simple fittings were not present. We had one baking tray, no frying pan, torn net curtains, toilet roll holder half hanging off and just little bits that although minor issues are easy to fix, so why are they not being fixed? We managed to book slots at the swimming pool and advertised only at 60mins but we accepted we would only get an hour if that'swhat is advertsied, we arrived to find the pool session reduced to 45mins to cope with demand. So we pre booked to find we still got less, seems pointless pre booking. The changing rooms were absolutely disgusting with just huge amounts of hair on the floor, many changing rooms had no door locks. The two we managed to get going in and out had no locks anyway. The pool was cold and I tried to take my younger children into one half of the pool and was denied entry by a lifeguard as he could only manage 27 people in that pool by himself. We cancelled our pool sessions after that cause it was just a badly managed environment. The water park up at Berwick 15mins away was a better experience. I feel the park has expanded in size over the years but the facilities have not kept pace. We all tried the Wetherspoons for a meal one evening and you know what you're getting with a spoons, but they were really struggling. Food was tepid warm, some of us felt a bit off the next day and the chicken I had was simply just warm. I accept most things from a spoons, its cheap and fast food thrown in, but this Spoons was well below what you would accept from Spoons expected, average quality. I think of all the Havens we have tried, this is definitely at the bottom in terms of on site quality. Lovely area though, the site needs investment with the pool facilities for sure.

When I first entered the caravan, it was absolutely minging. After I called the reception, they came immediately to clean. However, they only cleaned Half of what I'd asked for and unfortunately, there was no key either to get into the caravan, which was an issue as I had to ring them to find out where the key was. After receiving the key and going out for a few hours, I came back to clean bedding, and the caravan itself was in a lot cleaner condition. I will visit again as Haggerston Castle is a beautiful place, and the site itself was fantastic. So at this point in time, I will not be giving a five star review. Hopefully , next time I stay, it will be a better caravan.