Pre-arrival information for Haven Hideaway bookings

Restaurants

• Make a restaurant table reservation up to 12 weeks before your break*

• You can also book tables whilst on holiday and there is no need to book outdoor dining, simply turn up and we’ll do our best to get you seated

• Take a look at our fantastic food and drink offers to see what's available in our restaurants during your visit.

View our FAQs on booking tables in our restaurants, including how to cancel.

Please note: We are able to seat up to eight guests to a table on our booking system. If you are a larger party, please book a table of eight to start with and then contact the park directly to add more people.

*You can pre-book tables at haven.com/experience.

Takeaways

• For those that want a break from cooking, you can order a tasty takeaway on the Haven Serve app*

*The Haven Serve app is available to download via Google Play and the App Store.

Supermarkets

• All our parks have handy on-site supermarkets with a wide range of Co-op products on offer including a wide variety of vegetarian, vegan and free from products

• Keep a look out for locally sourced products and firm family favourites on our shelves

• We all know arcades and the seaside go hand in hand, but please be aware that some of our parks now have cashless arcades. This means loading money onto a Playcard which can then be used in the arcade

• Cashless arcades are available at Church Farm, Quay West, Wild Duck, Golden Sands, Perran Sands and Burnham-on-Sea
  

What to bring

The lead-up to your holiday is always exciting and we don't want you to forget anything, so here's a little checklist:

• Washing-up bits; cloth/sponge, washing-up liquid and hand wash

• Tea towels, oven gloves, kitchen roll, kitchen foil to wrap and store food

• Plastic plates, cups and cutlery if you have young children

• Towels (towels will be supplied in Gold and Signature models)

• Toilet rolls, toiletries and a bath mat

• Hairdryer (a hairdryer will be supplied in Silver, Gold and Signature models)

• Tea bags/coffee, squash, salt, pepper, tomato sauce, oil - these are also all available in our on-site Mini Market

• Your favourite DVDs. (A DVD player is included in the following accommodation: Caravans: Silver, Gold, Signature. Lodges: Emerald, Diamond, Signature. Chalets: Comfort Plus. Apartments: Comfort with Veranda)

Don’t worry, if you forget any of the essentials you can always pop into our supermarket and stock up. We also have a range of hire goods available if you can’t squeeze everything into your car including travel cots, high-chairs and towels (each bale contains four towels and two hand towels). Check out our essential guide to packing.

Getting ready for your arrival

• Please look out for emails from us which will include details of the check-in process you need to follow before you arrive

• It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account. Here you can also: view all upcoming, and up to three previously booked breaks, see your payment schedule, all inclusive add-ons and accommodation, add or remove guests and extras, and Choose Your Holiday Home.

• To get everything ready for your arrival, you will be asked to confirm how you are getting to the park and to add your car registration if you are driving by logging into haven.com/experience. This speeds up the arrival process and helps you to start your break sooner

• If you've not already booked a specific check-in time, your arrival slot will be available on haven.com/experience 7 days before your arrival date and your exact location on park will be available one day before

Check in

5 tips for a smooth arrival

1. Before you start your journey, use the My Haven app* or log in to haven.com/experience to view and save your personalised map to navigate to your holiday home on park. You'll find all the information you need about your holiday here thanks to our now paperless arrivals process, so download the app to access the park guide, holiday home guide and to book activities and dining experiences.

2. You can arrive up to 2 hours before your chosen or designated accommodation check-in time, but no earlier than 11am (if you have been allocated an 12pm-1pm accommodation check-in time, you can only arrive 1 hour before this time)

If you arrive early, you'll have access to use the restaurants, arcades, shops and have free roam of outdoor spaces on their parks. Please note: your accommodation can only be accessed at your designated arrival time. If you've booked a Haven break, you can pick up your Play Passes from inside your accommodation at your designated arrival time, or handed to you at the gate on arrival.

3. Stay in your vehicle when you get to the park entrance and check-in with the "Welcome Team". Our commitment to sustainability means you will no longer need a hanger displayed in your car, so if you need to come and go in your vehicle you'll only need to show your passes or keys to staff.

4. When you get to your holiday home it will be sealed – break the seal and you will find your keys inside.

5. Get settled in, take a good look around and rate the cleanliness of your holiday home on the My Haven Experience app* or via haven.com/experience

Please note: Please do not arrive any earlier than two hours before your chosen or allocated accommodation check-in time (reminder: 12pm-1pm check-in can only arrive 1 hour before their accommodation check-in time), as you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.

*The My Haven Experience app is available to download on via Google Play or App Store.

Choose Your Holiday Home gives you the option to pick your location and exact holiday home on park, before you arrive, from £30*.

It is available for the majority of Haven guests, however we're unfortunately unable to offer it on the following bookings:

• 7-night bookings arriving on a Saturday

• A booking of more than 7-nights

• 3rd Party bookings

• Groups

View your options by logging in to My Account, click on 'see details' and if your break qualifies for Choose Your Holiday Home, it will be listed in 'extras for you'. All that's left to do is to click to choose and book the van of your choice.

Should you enter your caravan and find it not cleaned to the high levels that we expect then please make contact with a member of our park team.

View details of our Caravan Cleanliness Guarantee.

Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.

On the day of departure we ask that all our guests leave their holiday homes by 10am and drop their keys to their accommodation into the buckets provided on the way out. We want guests to be able to make the most of their time away with us and you are welcome to use the facilities on your departure day.

• Charcoal barbecues in a fireproof container are acceptable to use, but must be used adjacent to your holiday home and not directly on the ground or decking

• Brick built barbecues are not permitted

• For your safety and that of others around you, no fires are to be lit on the park

At Haven, we're proud to be partnered with the RNLI. Many of the 238 lifeboat stations around the UK are right next to our parks, meaning their crews are on standby should any of our guests ever find themselves struggling out at sea. Please take a look at how to keep safe on the beach and in the water.

We have outlined advice and information to keep you safe and secure during your stay. Please take a moment to read our health and safety guide.

View our Useful Information Guides for a quick rundown about the park you've booked, including dos and don’ts and where to find local transport and doctor’s surgeries.