Please look out for emails from us which will include details of the check-in process you need to follow before you arrive. It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account.
To get everything ready for your arrival, the My Haven app will ask you to confirm how you are getting to the park and to add your car registration if you are driving. This speeds up the arrival process and helps you to start your break sooner. Your arrival slot will be available on the My Haven app 7 days before your arrival date and your exact location on park will be available one day before.
Please do not arrive before your allocated check-in time, as you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.