Before you arrive & Check-in
We're really looking forward to welcoming you on holiday. To make sure you have the best start to your break in these different times, we've had to change a lot of our welcome and check-in process.
Please take a moment to look at what the arrival process is below and the extra safe and secure measures we are taking to ensure you have a great time.
For the latest government information please visit haven.com/news.
Latest Government announcements
In order to comply with new Government restrictions, we will be closing our restaurants, bars and entertainment venues at 10pm across our parks in England, Wales and Scotland to conform with new curfew measures. For further information visit our FAQs. Face coverings must be worn until seated at your table in our restaurants and entertainment venues and when inside any of our venues on park, unless exempt under Government guidelines. Please follow the rules so that we can help keep everyone safe. Please note we can only allow a maximum of 6 people per table booking.
Coronavirus Book With Confidence Guarantee
It is free of charge and applied to all 2020/21 bookings. In relation to the Coronavirus outbreak you are covered for the following:
1. The park is closed
2. UK Government restrictions on travel
3. You are unable to travel due to sickness or isolation
4. You consider it unsafe to come on holiday
All you need to do is call us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival and you can:
1. Transfer your holiday to new dates in 2020 or 2021, free of charge*
2. If you don't know your new dates, transfer your money into a Haven holding account to be redeemed against a future holiday, again free of charge*
3. Cancel your booking and receive a full no quibble refund
Just call us during the guarantee change window period and our team will be delighted to help you.Find out more
We really want to ensure that everyone has a fantastic holiday by the coast, so the check-in process has changed in order to keep everyone safe and secure. Once you arrive at the park entrance, please stay in your vehicle and you will be greeted by a team member. You can then drive straight to your accommodation or pitch and start enjoying your holiday.
Check out this short clip to see what our new arrival process will look like.
COVID-19 and your personal data
Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances.
As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
Cancelling your holiday booking
If you are affected by the restrictions and need to cancel your break, please use our online form to automatically cancel your break. Coronavirus guarantee terms and conditions apply which allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival. If your break is not within this period please visit our regular Terms and Conditions.
We want to ensure you have a seamless shopping experience while you're with us and are committed to delivering great customer service and stocking the products you need; which is why we're proud to now offer a wide range of Co-op products, all of which have been carefully chosen for their quality and taste. Plus, enjoy simple, stress free shopping with our pre-order Grocery starter pack, delivered to your holiday home, ready for your arrival. Grocery starter packs are just £30 including pick, pack and delivery. They can be ordered up to a week before your arrival.
Please note that it is mandatory in England and Scotland to wear face coverings in our supermarkets and shops on parks in line with Government instruction. Face coverings are also mandatory in all indoor venues in England.
- More fresh produce
- Meal Deals for lunch and dinner
- Great selection of toys, games, DVDs and books
- A bigger, better ‘free from’ range
- Delicious Co-op ready meals
- NEW Grocery starter pack
Our new check-in process will be managed by strict arrival times, provided pre-arrival, giving you quicker and faster access to your holiday home and avoiding queues at Reception. Please keep to these times to help ease numbers at any given time.
You will be met by our team at the entrance, you will then make your way to your holiday home, where keys and welcome pack await you.
Once cleaned, each holiday home is inspected by a specially trained member of our team. When deemed ready for guests, a special seal will be applied to the entrance door to signal the accommodation has been cleaned to our high standard.Find out more