Before you arrive & Check-in

We're really looking forward to welcoming you on holiday. To make sure you have the best start to your holiday in these different times, we've had to change a lot of our welcome and check-in process.

Please take a moment to look at what the arrival process is below and the extra safe and secure measures we are taking to ensure you have a great time.

Your holiday

Please check your holiday confirmation showing all the details of the park and the holiday you've booked.

The week before your holiday

Please look out for emails and text messages in respect of the check-in process we need you to do online before you arrive. It's really important we have the best email and mobile number to make sure we can keep you updated about your arrival.

New check-in app

We have a brand new website app - where we capture your arrival check-in time and your car registration (or notification about public transport). This will then give you an allocated arrival slot (A-G). Please save this to show on arrival.

24 hours before arrival

24 hours before you're due to arrive, you'll receive a reminder to visit to see your allocated holiday home and where it is on the park. If you have purchased Choose Your Holiday Home this will be the holiday home you selected online prior to the Lockdown period. All other guests' holiday homes will be allocated in the specified grade selected when you booked. Please save these details to your phone along with printing the map of the location of your holiday home and your check-in arrival time and allocated arrival slot (A-G).

Check-in process

Please remember to arrive at your allocated check-in time. Save your personalised map and allocated arrival slot (A-G). You must also have your booking confirmation and reference number. Our teams will be welcoming you so please do not get out of your car.

Please do not check in early

Due to the new processes and social distancing measures, we will NOT be able to check you in before your arrival time. So, please do not arrive early.

Welcome pack

On arrival you will be directed to your holiday home. Your holiday home will be sealed for you to enter. In the holiday home will be your welcome pack with everything you need to start a great holiday.

Feeling unwell or have symptoms

We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus.

Eat out to help out

Eat out to help out

50% off food and soft drinks up to £10 per diner

Tuck into our delicious food this August! You can dine with us in our main restaurants for half price as many times as you like, every Mon - Weds from 3 August to 31 August

Please remember to book your table before arriving using the link above.

Table booking is available from the day before you arrive (once you have confirmed your accommodation location) you can book up to 3 days prior to the date you want to visit the resaurant. 

Please note, Welsh parks are currently excluded from this offer. This is subject to availability and in line with Government guidance. Terms and conditions apply.

Coronavirus Book With Confidence Guarantee

Haven Holidays

It is free of charge and applied to all 2020/21 bookings. In relation to the Coronavirus outbreak you are covered for the following: 

1. The park is closed
2. UK Government restrictions on travel
3. You are unable to travel due to sickness or isolation
4. You consider it unsafe to come on holiday

All you need to do is call us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival and you can: 

1. Transfer your holiday to new dates in 2020 or 2021, free of charge*
2. If you don't know your new dates, transfer your money into a Haven holding account to be redeemed against a future holiday, again free of charge*
3. Cancel your booking and receive a full no quibble refund 

Just call us during the guarantee change window period and our team will be delighted to help you.

Find out more

Safe and secure check-in

Haven Holidays

We really want to ensure that everyone has a fantastic holiday by the coast, so the check-in process has changed in order to keep everyone safe and secure. Once you arrive at the park entrance, please stay in your vehicle and you will be greeted by a team member. You can then drive straight to your accommodation or pitch and start enjoying your holiday. 

Check out this short clip to see what our new arrival process will look like.

COVID-19 and your personal data

Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances. 

As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way. 

To ensure that we are transparent with you about how we process your personal data please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and wellbeing.

The Haven Clean and Safe Charter

Haven Holidays

Our new check-in process will be managed by strict arrival times, provided pre-arrival, giving you quicker and faster access to your holiday home and avoiding queues at Reception. Please keep to these times to help ease numbers at any given time. 

You will be met by our team at the entrance, you will then make your way to your holiday home, where keys and welcome pack await you. 

Once cleaned, each holiday home is inspected by a specially trained member of our team. When deemed ready for guests, a special seal will be applied to the entrance door to signal the accommodation has been cleaned to our high standard.

Find out more

Social distancing

We will have in place social distancing measures on the parks as well as in the Supermarkets and shops and you'll see signage around the parks to help with social distancing.

Contactless payment

To reduce unnecessary handling, we encourage the use of contactless payment wherever possible.

Hand sanitiser

You'll see lots more hand sanitising stations around the parks for you to use frequently during your stay.

Face coverings

Please be aware face coverings are mandatory in our supermarkets and shops at our Parks in England and Scotland. From 8 August, face coverings will be mandatory in all indoor venues in England


We know that you'll have a great time, with a real breath of fresh air and a chance to create memories with your loved ones.

Please note that while the use of face coverings is not required while dining in our restaurants, you will need to wear one in England when walking to our restaurants, if travelling through an indoor area.

Let the holiday fun begin

Haven Holidays

Colouring sheets for the kids

We have a whole host of activity sheets for your little ones to get stuck into. Simply download and print the pdfs from the link below

Haven Holidays

Get crafty

Get cutting, sticking and pasting using recycled materials with our latest step-by-step videos

Terms and conditions

Eat out to help out terms and conditions

Offer valid all day between 3 August 2020 until 31 August 2020, Monday to Wednesday only. The offer is only valid for a dine-in meal in the main restaurant and is for 50% off food and non-alcoholic drinks up to a maximum discount of £10 per diner. At Primrose Valley, the main restaurant is Lakehouse. You must order a meal and/or a soft drink to qualify for this discount and the offer excludes alcoholic drinks. There is no minimum spend and no limit on the amount of times you can use this discount during the qualifying dates. Haven Food and Drink vouchers and Privilege Cards can be used with this discount.