You're here. You've arrived, and our team are eagerly waiting to help make your check in a breeze. We hope we can help your holiday planning by providing all the info you may need below, but if there's anything not mentioned please get in touch. When you rock up at the park you will also get a super-handy welcome guide plus we have the Haven What's On app available in App Store and Google Play perfect for organising your visit and to use during your stay.
How to find us
From the A40 take the A478 to Tenby and pick up the A4139, signposted Penally Court, passing Kiln Park on the left. Lydstep Beach is 3 miles on the left.
For your SAT NAV device, please use postcode: SA70 7SB
If you are using your SAT NAV please look out for the Lydstep Beach main entrance sign.
The nearest train station is Tenby, and is about 4 miles from the park. There is a taxi service outside the station.
For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.
You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.
Welcome to Lydstep Beach
Park information and frequently asked questions
Check in/out times
Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.
|Platinum||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Prestige||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Deluxe||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.
Reception: 01834 871 871
Security Team: 07968 104391
Park facilities and hours
|Facility||School and bank holiday dates (17 July - 30 August incl and 23 October - 1 November incl)||All other dates|
|Mini Market||Mon - Thurs 9am - 7pm; Fri and Sat 9am - 8pm; Sun 9am - 5pm||Sun - Thurs 9am - 5pm; Fri and Sat 9am - 7pm|
|Reception||Mon and Fri 9am - 7pm; Tues - Thurs and Sat 9am - 6pm; Sun 9am - 5pm||9am - 5pm|
|The Manor House||Sun - Thurs 9am - 11pm: Fri and Sat 9am - 1am for drinks. Food all week 9am - 9pm||Sun - Thurs 9am - 11pm: Fri and Sat 9am - 1am for drinks. Food all week 9am - 9pm|
|FunWorks Amusement Arcade||Sun - Thurs 9am - 11pm; Fri and Sat 9am - 1am||Sun - Thurs 9am - 11pm; Fri and Sat 9am - 1am|
|Sports Court||Open all day, every day||Open all day, every day|
|Boat Storage||9am - 5pm||9am - 5pm|
Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.
To book an activity, you will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices.
Please note: Activity Bundles are no longer available at Haven.
Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.
Activities are not transferable to other parks and are valid throughout the 2020 season only.
Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.
For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.
Need help using the app? See our How to Book Activities guide.
Fun Pass prices
If you have booked a Haven Full Experience holiday (booking made prior to 14 May 2020) you will have Fun Passes included in your holiday. If you have booked a Haven Hideaway holiday then Fun Passes are not included.
Bookings made through a third party and not Haven directly may need to buy Fun Passes, please check your booking.
If you have a Haven Hideaway break booked (or are staying in a holiday home that has been privately let to you) and would like to buy Fun Passes, the prices are listed below. The price covers all members of your party.
Fun Pass prices for private lettings and Haven Hideaway guests (subject to availability):
For arrivals between 9 October - 30 October 2020:
Self-catering (9-22 and 30 October)
Self-catering (23-29 October)
Touring (9-22 and 30 October)
Touring (23-29 October):
Local facilities and services
|Chemist||The Glen Pharmacy||01834 844462|
|Chemist||Boots Pharmacy||01834 842140|
|Dentist||Hendy-Gwyn Dental Care (NHS)||01994 240932|
|Dentist||Family Dental Centre (NHS)||01646 685026|
|Doctor||Tenby Surgery||NHS (non-emergency) - 111 or 01834 840868|
|Hospital||Withybush General||SA61 2PZ - 01437 764545|
|Local bus||Edwards||01646 683143|
|Local bus||Taf Valley buses||tafvalleycoaches.co.uk or 01994 240908|
|Petrol station||Kiln Park petrol station||SA70 7RB|
|Petrol station||Fiveways Garage||SA70 8EU|
|Taxi||Local Taxis||01834 844024|
|Taxi||Pembrokeshire Taxi||01834 849690|
|Train station||Penally Railway Station||03457 484950|
|Train station||Tenby Railway Station||03457 484950|
|Vet||Tenby Vets||01834 842278|
|Wheelchair hire||Tenby Tourist Information||01437 775603|
|Wheelchair hire||PIPPA||01348 873034|
Park and child safety
We want you to feel safe and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Security team on 07968 104391.
We can give you a brightly coloured wristband for your little ones, just in case they wander off. Come and see us at Reception and we'll add your contact details to it.
Frequently asked questions
Where can I park?
Parking is available next to caravans or nearby.
What size is the park?
Is there a cash machine?
In The Manor House main complex.
Is there free WiFi on park?
FREE WiFi is available in The Manor House and Reception.
Is there Sky TV?
Yes, Sky TV is shown in The Manor House.
Can I take my dog?
Holiday guests cannot bring dogs to Lydstep Beach as dogs cannot go inside our accommodation and they must not be left in cars. Some of our owners may have dogs so there may be dogs around the park grounds.
Can we bring a BBQ?
Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue.
Is the park wheelchair friendly?
Yes. It's flat around our facilities, however some accommodation areas are hilly.
Can I get on to the beach from the park?
We have beach access right here on the park. Our beach is a Blue Flag awarded beach and it's a mixture of sand and pebble.
Can I hire baby/toddler equipment?
Yes subject to availability we have cots and highchairs available. These can be pre-booked by logging in to your account.
Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.
High chair: £12 per 6-8 nights or £7 per 5 nights or less.
There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods with you to Reception when you are checking out.
What do I need to bring with me?
Washing up items, towels (towels are included in Platinum models and Luxury Lodges), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.
Are utilities included?
Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.
Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Are hire goods available?
Bed guards, highchairs, travel cots, ironing boards, towel bales and irons are available to hire at this park. Please note; hire goods are subject to availability. Additional costs apply and a deposit may be required.
Can I have an extra key?
Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability and a £5 deposit.
How do I use the launderette?
If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.
Do you keep lost property?
If you've mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we'll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
Guests with adaptive and mobility needs
Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements. They can advise on:
- Suitability of grade and manufacturer
- Access in the bedroom
- Access to the toilet/shower facilities
- Access to venues on the park
- Park layout, such as terrain, car parking etc.
- Supplying a local tourist board telephone number for disabled access in the local area
Please call one of our advisors at our Contact Centre on: 0333 202 5256
(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).
Just for owners
Ownership frequently asked questions
Frequently asked questions
Why should I choose Haven?
All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.
Can my friends and family visit me?
Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.
Can I choose where my holiday home is within the park?
Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.
Do I own the land?
You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.
What do site fees cover?
Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.
Any other running costs I should know about?
When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.
Do I have to change my holiday home every 5 or 10 years?
You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.
Can I feel secure that the park is safe?
We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.
Who do I ask if I've got a question or problem?
Our Owner Services team are always on hand to help answer any questions you may have, big or small.
Can we bring our dog?
We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.
What happens if I want to leave the park?
We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.
Is buying a holiday home a good investment?
Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.
Do I need a deposit?
Yes – a minimum of 10% of the value of the holiday home.
Is finance available?
That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).
Holiday Home Letting Service
Is there a way to help cover the running costs of my holiday home?
Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.