We’ve put flexibility at the heart of every booking, meaning you’re covered in the event of any disruption. In the event of our parks closing, the government restricting travel, or us being unable to offer you a full experience of activities, entertainment and facilities due to Coronavirus, we’ve got you covered.
We also realise that things can change at short notice - if you’re unable to travel, get in touch and we'll help you with whatever you need. All you need to do is fill out this form between 28 and 3 days prior to your arrival and we’ll do the rest.
In relation to Coronavirus you are covered for the following for all new 2022 bookings:
We aren't able to offer the experience you booked
The park is closed
The UK Government restrictions on travel
You are unable to travel due to sickness or isolation
Simply complete the form between 28 days and 3 days prior to arrival.
We guarantee you can move your holiday to a future date free of charge and receive a full refund. The 'Guarantee Change Window' allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival. Contact us during the guarantee change window period and our team will be delighted to help you. Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you. All other booking terms and conditions remain unchanged.
For full details, please read our Coronavirus Guarantee FAQ.