We’ve put flexibility at the heart of every booking, meaning you’re covered in the event of any
disruption. In the event of our parks closing, the government restricting travel, or us being unable to
offer you a full experience of activities, entertainment and facilities, we’ve got you covered.
We also realise that things can change at short notice - if you’re unable to travel or are hesitant, get
in touch and we'll help you with whatever you need.
All you need to do is fill out this form between 28 and 3 days prior to your arrival and we’ll do the
rest.
What’s covered?
Our Haven Promise means you're covered if:
We can't offer the full experience you booked including activities, entertainment
and facilities
The park has to close
The UK Government restricts travel
You can't travel, or don't feel safe travelling
Simply complete the form between 28 days and 3 days prior to arrival.
For full details, please read our No Quibble Refund FAQ.
We’re committed to giving our guests seaside staycations with the best value breaks in mind. If you
see your holiday at a lower price after you’ve booked, give us a shout and we’ll give you the difference back.
To make your life easier, you can reserve one of our holidays today for as little as £30. Get your
holiday booked up and locked down for only £30 upfront, then your first monthly payment will be
taken on the first day of the following month and the first day of every month thereafter. You can bag our best deals without waiting to save up. This option is not available on touring and
camping.
The alternative to the easy payment plan is to pay in full or to pay an initial deposit of £60 at the
time of booking and then the outstanding balance which will be due 10 weeks before arrival.
Touring and camping bookings require a £25 deposit payable at time of booking and are
excluded from the Easy payment plan option.
We’ve partnered with cleaning experts to bring a new meaning to tip-top hygiene, but we’ve not
simply followed advice. Huge investment has been made in the very best cleaning products to truly
separate our guest experience from the independent private rental world.
Within each holiday home, we’re spending an additional 20% cleaning each caravan,
ensuring we focus on high touch areas and have introduced a new 9-point enhanced caravan
cleaning process which means that every single caravan is cleaned to the same
exceptionally high standard.
We are also using specialist cleaning materials, known to kill viruses such as Coronavirus,
each and every time. Once cleaned, each holiday home is inspected by a specially trained
member of our team. When deemed ready for guests, a special seal will be applied to the
entrance door to signal the accommodation has been cleaned to our new standard.
