About us
Book your 2021 break
Plenty of reasons to book your holiday now
We all like something to look forward to and with our great offers on 2021 holidays, why wait? Take advantage of our payment options, including a monthly payment plan with just a £30 deposit and our Haven Holiday Protection, leaving you worry-free to book your break today. Plus, we've got some fantastic new developments across our parks so there's always something new for you to discover on your 2021 break.
Our Haven Promise means we've got you covered. And you don't need to do a thing – it's part of every booking. From no quibble refunds and booking flexibility, to our super high cleaning standards. Things are tough right now, but you can book your next great escape without a worry, with our Haven Promise.
£30 deposit
Easy payment plan
Spread the cost with our payment plan. Get your holiday booked up and locked down for only £30 upfront, then your first monthly payment will be taken on the first day of the following month and the first day of every month thereafter. You can bag our best deals without waiting to save up. This option is not available on touring and camping.
Pay a £60 deposit
Low deposit
The alternative to the easy payment plan is to pay in full or to pay an initial deposit of £60 at the time of booking and then the outstanding balance which will be due 10 weeks before arrival. Touring and camping bookings require a £25 deposit payable at time of booking and are excluded from the Easy payment plan option.
Holiday without a worry
Haven Promise
We can't promise what things will look like next year but we can promise that whatever happens you won't be out of pocket. Our complimentary Book with Confidence guarantee, means you are covered if anything interrupts your holiday plans in 2021.
If we aren't able to offer you the experience you booked, there are travel restrictions in place, local lockdowns, or, even if you just don't feel safe to travel, we will offer you a full no quibble refund.
The guarantee is free for all bookings in 2021.
No Quibble Refund
Self-isolating? Don’t feel safe? New Government restrictions? Or you just can’t make it? Whatever the reason, you’ll get a refund, no questions asked with our Coronavirus Book with Confidence Guarantee
Our Price Promise
If you see your holiday at a lower price later on, we'll give you the difference back
To make life even easier, you can reserve your holiday today for as little as £30, and pay for the rest later in instalments.
Squeaky Clean
We hold our holiday homes to such exceptionally high cleaning standards, we’ll even give you a refund if you don’t agree with our Caravan Cleanliness Guarantee
How we're keeping you safe
Terms and conditions
Monthly payments
£30 deposit is taken at time of booking, then your first monthly payment will be taken on the 1st of the following month and the 1st of every month thereafter. This option is not available on touring and camping.
Low deposit
The alternative to the monthly payments, is to pay in full or to pay an initial deposit of £60 at the time of booking and then the outstanding balance which will be due by 10 weeks prior to arrival. Touring and camping bookings require a £25 deposit payable at time of booking.
Price Promise
If prior to your holiday start date, you see your holiday at a lower price, contact us and one of our advisors will apply any adjustment to your booking if the price seen remains available. The refund is subject to the holiday being for the same park, arrival date, duration, accommodation type and there still being availability to book. Offers through third-party promotions are excluded.
Caravan Cleanliness Guarantee
- In the unlikely event that the accommodation fails to meet these interior cleaning standards, you should report this to a member of our Holiday Reception team at Reception within 4 hours of your arrival window. A member/s of our cleaning/management team will inspect the accommodation with you to review the issue whilst maintaining social distancing protocols. Failure to contact Holiday Reception within 4 hours of arrival invalidates HCCG.
- What is covered by HCCG: a failure to adequately clean the oven, fridge or microwave; carpets not vacuumed; toilet, bathroom or shower not adequately cleaned; dirty guest linen; or unemptied bins.
- What is not covered by HCCG; interior wear and tear; interior maintenance issues; missing items of inventory; external appearance of the caravan; general signs of age of accommodation; and location of the accommodation on the park.
- HCCG covers all accommodation booked directly with Haven. Accommodation booked privately is not covered by HCCG as the booking agreement is between the guest and the private letting Owner, not with Haven. *Any refund will be processed and paid to you within 28 days of your holiday start date.
Coronavirus Guarantee
- The 'Guarantee Change Window' allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival.
- Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you.
- All other booking terms and conditions remain unchanged.
- If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, we will refund the difference. If you don't know your new dates, we will apply your original booking payment against a future break, free of charge, should your new holiday be more expensive you will need to pay the difference at time of booking.
- If you choose to cancel your holiday, you can only do this by calling us, refunds will take up to 28 days to process.
- The Coronavirus Book with Confidence Guarantee is available until further notice.
- If you have held your monies with us as your break was affected by Coronavirus, this credit can be used against any holiday in 2020 or 2021. The booking for the holiday must be made within 12 months of the credit being available.
Haven Holiday Protection is a separate offer and remains available at the same time as this Guarantee.
For full terms and conditions click here