You're here. You've arrived, and our team are eagerly waiting to help make your check in a breeze. We hope we can help your holiday planning by providing all the info you may need below, but if there's anything not mentioned please get in touch. When you rock up at the park you will also get a super-handy welcome guide plus we have the Haven What's On app available in App Store and Google Play perfect for organising your visit and to use during your stay.
How to find us
From the north: Take the A77 towards Stranraer. Take the 2nd right after the Bankfield roundabout south of Ayr. At the next roundabout follow signs for the A719. This will lead to Craig Tara.
From the south: Take the M74 exit at junction 12 onto the A70 towards Cumnock. Follow the signs for Ayr. Go south towards Stranraer. Then as above from Bankfield roundabout.
For your SAT NAV device, please use Postcode: KA7 4LB
The nearest train station is Ayr about 4 miles from Craig Tara Holiday Park. There is an hourly bus service from the station to the park.
For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.
The nearest bus station is Ayr about 4 miles from Craig Tara Holiday Park. There is an hourly bus service from the station to the park.
You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.
Park information and frequently asked questions
Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.
|Platinum with Decking||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Prestige||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Deluxe||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Comfort apartments||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard apartments||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Park Safety Team.
Reception: 01292 265 141
Park Safety Team: 07714 837015
Park facilities and hours
|Facility||School and bank holiday dates (29 June - 30 August incl and 9 - 25 October incl)||All other dates|
|Launderette*||10am - 5.30pm||10am - 5:30pm|
|Nisa Local||8am - 10pm||8am - 10pm|
|Reception||Mon and Fri 9am - 7pm; Tue - Thurs, Sat and Sun 9am - 5pm||Mon and Fri 9am - 7pm; Tues - Thurs, Sat and Sun 9am - 5pm|
|Papa John's Pizza||4pm - late||4pm - late|
|The Brigs of Ayr bar and restaurant||9am - 9pm for food and 10am - late for drinks||9am - 9pm for food and 10am - late for drinks|
|Burger King||11am - late||11am - late|
|Cook's Fish and Chips||4pm - late (times change seasonally)||4pm - late|
|Millie's Cookies||Mon - Fri 9.30am - 5pm; Sat and Sun 9.30am - 5.30pm||Mon - Fri 9.30am - 5pm; Sat and Sun 9.30am - 5.30pm|
|Airspace||9am - 8pm||9am - 8pm|
|Lighthouse Bar||Sun - Thurs 10am - 8pm; Fri and Sat 10am - 10pm||Sun - Thurs 10am - 8pm; Fri and Sat 10am - 10pm|
|Oodles Amusement Centre||9am - late||9am - late|
|Bonga Wonga entertainment venue||5.45pm - late||5.45pm - late|
|Live Lounge||6pm - late||6pm - late|
|The Play Village||9am - 6pm||9am - 6pm|
|Creative Studio||9.30am - 5pm||9.30am - 5pm|
|Boathouse Stage||Please see the Haven What's On app for details||Please see the Haven What's On app for details|
|Teasures Gift Shop||Mon-Sun: 10am - Closing times will vary depending on the time of year.||Mon-Sun: 10am - Closing times will vary depending on the time of year.|
Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control. *Book your service wash at the Holiday or Owners' Reception. Then drop off at the Launderette. At your pick up time, collect from outside the Launderette. Collections can only be made between 10am - 5.30pm.
If you have booked a Haven Stay+Play holiday, your Play Passes (or Entertainment Plus Pass if you have booked through a newspaper promotion) will be automatically included and will give you access to book activities and enter all facilities. The pass must be shown to gain access to activities, entertainment and swimming pools. We have popped all the information you need to know on Play Passes below:
Who can purchase a Play Pass?
Play Passes are only available to those who have booked a Stay+Play holiday.
What does the Play Pass give me access to?
Play Passes give Stay+Play guests access to book activities and enter all facilities including our pools and ShowBars. Please note, some activities carry an extra charge.
How long will a Play Pass be valid for?
Play Passes are valid for the duration of your holiday; Day Passes aren't available to purchase.
If you have an existing booking with us for 2021, please rest assured your holiday has been automatically moved to a Stay+Play break which includes access to all facilities and activities.
Please note: Play Passes are not available for Haven Stay holiday guests and cannot be added to your Stay booking at a later date.
Play Pass prices for private lettings (subject to availability):
Self-catering for 2021
We're currently finalising our activities line up for 2021 and we're excited to bring you a fantastic range of activities for all the family to enjoy.
To have access to book activities and swim sessions, you must have a Play Pass (or an Entertainment Plus Pass if you have booked through a newspaper promotion). These are included with our Stay+Play holiday and can only be purchased at the time of booking your holiday. You will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices. Activities can be booked from late December on the app.
Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.
Activities are not transferable to other parks and are valid throughout the 2021 season only.
Some activities carry an extra charge.
Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.
For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.
Need help using the app? See our How to Book Activities guide.
Local facilities and services
|Chemists||Seafield Stores||01292 284411|
|Chemists||Morrisons Pharmacy||01292 283906|
|Dentist||Portland Medical Practise||portlandmedicsalpractise.co.uk or 01563 507 950|
|Doctors||Cathcart Surgery||01292 264051|
|Doctors||Dalblair Medical Practise||01292 267432|
|Doctors||9 Alloway Place||01292 611835|
|Hospital||University Hospital Ayr||KA6 6DX - 01292 610555 or NHS Helpline 111|
|Hospital||Crosshouse Hospital||01563 521133|
|Petrol station||BP Connect||KA7 2QA|
|Petrol station||Morrisons||KA7 2HU|
|Petrol station||Masonhill||KA7 3LB|
|Taxi||Streamline||01292 284545 or 01292 261010|
|Local bus||Bus stop is located opposite the main car park - bus 97 into Ayr and bus 361 goes to train station.||Buses run to and from Ayr every hour|
|Train station||Ayr railway station||KA7 3AU - nationalrail.co.uk or 08457 484950|
|Vet||Dalblair Veterinary Surgery||dalblairvets.com or 01292 263744|
|Vet||Vets4Pets||vets4pets.com or 01292 430530|
|Vet||County Vets||county-vets.co.uk or 01292 880110|
|Wheelchair hire||Thistle Help||thistlehelp.co.uk or 01294 313369|
We want you to feel secure and sound on park. So if there's anything worrying you at night or you need our help out-of-hours, please call our Park Safety Team on 07714 837015.
Our Park Safety team are at the main gate 24/7. Please have your 'I'm all checked in' hanger on your rear-view mirror when you approach the barrier. The Park Safety team will then happily open the barrier for you.
Frequently asked questions
I am not going to arrive at my allocated check in time, what do I do?
Please let us know if you are not going to arrive on your allocated arrival slot by calling us on 01292 265141. We will of course do our best to accommodate any changes to arrival times. We know life happens! If you arrive outside of your designated time, we may kindly ask for you to wait until a member of team becomes available to assist.
Where can I park?
Parking is available next to caravans or nearby. Contact the parks for further info.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
What size is the park?
What is the park terrain like?
The majority of our accessible units are on flat ground, however Carnoustie Close is located on a slight incline.
Is there a cash machine?
Our cash machines are in Reception, outside Burger King, and in the Live Lounge, and they're all free to use. Cashback is available in our Nisa convenience store and all bar areas (minimum spend applies).
Is there free WiFi on park?
Keep connected with free Wifi, available in Airspace and The Brigs of Ayr.
Do you charge for WiFi anywhere on the park?
Essential Wifi is free, however if you are looking to video stream or do something that requires a faster download speed, additional packages are available. Wi-Fi connection is available in the Airspace and Brigs of Ayr.
Is there Sky TV?
This is usually available in the Brigs of Ayr, but due to Government regulations this is currently unavailable.
Can I take my dog?
Most breeds of dogs are allowed apart from the following: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro & Japanese Tosa. Please make sure that dogs are kept on leads at all times, and don't find their way into any facilities (with the exception of guide dogs). Please use the bins provided to clear up after your pet. Guide and service dogs are welcome inside our venues.
Are there designated dog-walking areas on park?
Yes, we have the Nature Trail situated around the golf course, as well as the beach front which are both great for dog walks. All dogs are required to be on a lead at all times.
Where can dogs go on the park/around the complex?
Dogs are welcome on our external areas, but they cannot go inside venues. They can go on the beach all season.
Are there any dog-friendly walks nearby?
Yes, there are several great places to walk your dog/s, including: Ayr Beach Belleisle Estate Carrick Hills Culzean Castle Dunure Rozelle Estate
- Ayr Beach
- Belleisle Estate
- Carrick Hills
- Culzean Castle
- Rozelle Estate
Can we bring a BBQ?
Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, homes, verandas and the external gas bottles. Be sure that they're completely put out before you leave them. Please use a non-disposable barbecue.
I had a photo taken by the on-park photographer
Say cheese! If you get 'papped' by our professional photographer, you can buy the picture from the Bonga Wonga.
Is the park wheelchair friendly?
Yes. Hoists may be hired from Thistle Help - 01294 313369, subject to availability.
Is the park suitable for buggies/push chairs?
Yes, however there are some inclines.
Can I get on to the beach from the park?
We have beach access to a sand and pebble beach right here on the park, through Kintyre View accommodation area.
Can I hire baby/toddler equipment?
Yes subject to availability we have cots and highchairs available . These can be pre-booked by logging in to your account.
Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.
Highchair: £12 per 6-8 nights or £7 per 5 nights or less.
There is a £10 refundable deposit for each hire goods item.
What do I need to bring with me?
Washing up items, towels (towels are included in Platinum models), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.
Are utilities included?
Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.
Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Are hire goods available?
Bed guards, highchairs and travel cots are available to hire at this park.
Please note hire goods are subject to availability. £10 deposit required for all hire goods.
Where do I return hire goods to?
You can leave your hire goods in your holiday home. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
Can I have an extra key?
Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability.
How do I use the launderette?
If you've had a big adventure, you might need a washing machine to clean you up again. Head to the Holiday or Owners' Reception (if you're an owner) to book your Service Wash (washing powder is included). Then drop off the laundry in the bag provided at the 'Drop off Point' sign outside the launderette. Your washed and tumble-dried washing will then be available to collect from the launderette at a designated pick up time.
Do you keep lost property?
We keep all lost property for 14 days, so you have plenty of time to check.
Where can I order a takeaway?
If you can't have a takeaway on holiday, when can you? We have a Burger King, and a Papa John's Pizza, who'll even deliver to your holiday home. There's a Cook's Fish and Chips for the seaside staple. Order and arrange to collect when ready. If you fancy a lighter bite, pop into the Bakehouse in the Mini Market.
How do I find out the tide times?
Stay safe and tide alert with up-to-date tidal times. Search for the 'My Tide Times' app to get live, local updates. We also display the forecast in Reception to help you plan your days.
Whatever the weather
Unfortunately, we can't control the weather, but we do display the forecast in Reception to help you plan your days.
Where do I leave the key when I am checking out?
Keys can be dropped off in the Key Collection drop boxes which are situated in the main car park, and the main entrance to the park.
Guests with adaptive and mobility needs
Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements. They can advise on:
- Suitability of grade and manufacturer
- Access in the bedroom
- Access to the toilet/shower facilities
- Access to venues on the park
- Park layout, such as terrain, car parking etc.
- Supplying a local tourist board telephone number for disabled access in the local area
Please call one of our advisors at our contact centre on: 0333 202 5256
(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).
What is the width of the doors and height of the bed?
44 inches when fully opened and 36 inches when partially open
What grades have central heating?
All accessible units are double glazed and have central heating.
Requests cannot be guaranteed.
What is the terrain of the park like?
All our accessible vans are in flat areas of the park, with dedicated car parking spaces alongside the holiday homes. The accessible holiday homes are only a short distance to the facilities. We have one accessible holiday home in Carnoustie Close which is on slight incline.
The park as a whole has flat and inclined areas. The park is set on a side of a hill.
Just for owners
Ownership frequently asked questions
Frequently asked questions
Why should I choose Haven?
All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.
Can my friends and family visit me?
Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.
Can I choose where my holiday home is within the park?
Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.
Do I own the land?
You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.
What do site fees cover?
Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.
Any other running costs I should know about?
When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.
Do I have to change my holiday home every 5 or 10 years?
You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.
Can I feel secure that the park is safe?
We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.
Who do I ask if I've got a question or problem?
Our Owner Services team are always on hand to help answer any questions you may have, big or small.
Can we bring our dog?
We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.
What happens if I want to leave the park?
We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.
Is buying a holiday home a good investment?
Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.
Do I need a deposit?
Yes – a minimum of 10% of the value of the holiday home.
Is finance available?
That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).
Holiday Home Letting Service
Is there a way to help cover the running costs of my holiday home?
Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.
Pitch, park and relax
Touring and camping frequently asked questions
Frequently asked questions
Your arrival slot will be sent by email 7 days prior to your arrival day.
Is there parking?
One vehicle can be parked next to each pitch.
What is the park terrain like?
Flat touring field at the top of the park which in the main is sited on a sloping hill.
How far is the touring area from the park facilities?
Approx 10 minutes walk.
Can I sleep under my awning?
Are pup tents accepted?
Can I bring my own generator?
For safety reasons we do not allow guests to bring generators into the park.
Are there any items that aren't permitted?
Unfortunately gazebos, event shelters and fire pits are not permitted on park.
For safety reasons, we do not allow guests to light ground fires.