You're here. You've arrived, and our team are eagerly waiting to help make your check in a breeze. We hope we can help your holiday planning by providing all the info you may need below, but if there's anything not mentioned please get in touch. When you rock up at the park you will also get a super-handy welcome guide plus we have the 'Haven What's On' app available in App Store and Google Play perfect for organising your visit and to use during your stay.
How to find us
From the north: Take the A77 towards Stranraer. Take the 2nd right after the Bankfield roundabout south of Ayr. At the next roundabout follow signs for the A719. This will lead to Craig Tara.
From the south: Take the M74 exit at junction 12 onto the A70 towards Cumnock. Follow the signs for Ayr. Go south towards Stranraer. Then as above from Bankfield roundabout.
For your SAT NAV device, please use Postcode: KA7 4LB
The nearest train station is Ayr about 4 miles from Craig Tara Holiday Park. There is an hourly bus service from the station to the park.
For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.
The nearest bus station is Ayr about 4 miles from Craig Tara Holiday Park. There is an hourly bus service from the station to the park.
You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.
Park information and frequently asked questions
New developments frequently asked questions
When do the new developments open and will anything be closed in the meantime?
Our new developments are scheduled to open in summer 2019. The only facility that will be closed will be the indoor climbing wall - no other facilities are affected and you can still enjoy everything you would have experienced in previous years.
How many holes is Captain's Crazy Golf?
It's 9 holes.
What facilities are inside the new Lighthouse Harbour Adventure Village, and which are outside?
|Play Village||The Drop|
|Creative Centre||The Jump|
|Captain's Crazy Golf||The Extreme Jump|
|Mini Aerial Adventure||Adrena-line|
|Aerial Adventure and small zip line|
|The Crazy Climber – seven climbing walls|
|Harbour Bay events and activities hall|
How many climbing walls are in The Crazy Climber climbing zone?
There are seven climbing walls.
What's the difference between The Jump and The Extreme Jump?
The Jump is 6 metres high, and The Extreme Jump is 12 metres high.
What provisions do we make for people with disabilities in the new developments?
We have flat, easy access through power-assisted doors into the Lighthouse Harbour Adventure Village, and both flat and ramped access points once you're inside. Our reception, desk, and bar areas have lower sections, and we have two toilets for people with disabilities, and both are easily accessible. We will also have portable induction loops throughout the building.
|Platinum with Decking||1pm||10am|
Park facilities and hours
|Reception||Mon 8.30am - 7pm, Tues, Weds, Sat 9am-6pm, Thursday and Sunday 9am-5pm||Mon 8.30am - 7pm, Tues, Weds, Sat 9am-6pm, Thursday and Sunday 9am-5pm|
|Papa John's Pizza||4pm-late||4pm-late|
|The Brigs of Ayr bar and restaurant||9am-9pm for food and drinks from the bar until late||Times may vary throughout the season.|
|Burger King||11am until late||Times may vary throughout the season.|
|Cook's Fish and Chips||4pm - late||Times may vary throughout the season.|
|Millie's Cookies||Mon-Fri 9.30am - 5pm; Sat and Sun 9.30am - 5.30pm||Times may vary throughout the season.|
Fun Passes and Day Passes
Fun Passes are included in the cost of your holiday when booking directly with us. These give you access to the entertainment complex, swimming pools and sports and leisure facilities. If you have booked your holiday privately with an owner, you will need to purchase a Fun Pass to access all of the facilities - the owner you are letting from can arrange this for you.
Fun Pass prices for private lettings:
5 - 25 Apr, 24 - 30 May and 28 June - 29 Aug
3 or 4 nights:
All other dates
3 or 4 nights:
Day Passes allow your friends and family, not staying on the park, to come and visit you and use all of the same facilities you can as a guest.
Important: There are a limited number of Day Passes available each day at some of our parks - prices will vary by park. Please call the park you want to visit before you arrive to confirm availability and to avoid disappointment.
To book an activity, you will need to download the latest version of the Haven 'What's On' app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices. Prices are catered to each particular activity.
Please note: Activity Bundles are no longer available at this park.
Activities can be purchased via the app up to 2 hours before the activity starts via a debit or credit card. Our pay as you go activities cannot be used on Pic 'n' Paint (excluding bookable sessions), concession-delivered activities or in shops, spas and restaurants.
Activities are not transferable to other parks and are valid throughout the 2019 season only.
Refunds are only available from March 1 2019 via our Contact Centre on 0333 202 5433. Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.
Local facilities and services
|Chemists||Seafield Stores||01292 284411|
|Doctors||Cathcart Surgery||01292 264051|
|Hospital||Ayr General||01292 610555|
|Petrol station||BP Connect||KA7 2QA|
|Train||National Rail Enquiries||nationalrail.co.uk|
Frequently asked questions
Where can I park?
What size is the park?
Is there a cash machine?
Is there free WiFi on park?
Is there Sky TV?
Can I take my dog?
Can we bring a BBQ?
Is the park wheelchair friendly?
Is the park suitable for buggies/push chairs?
Can I get on to the beach from the park?
Can I hire baby/toddler equipment?
What do I need to bring with me?
Are utilities included?
Haven Holiday Protection
Guests with adaptive and mobility needs
Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements. They can advise on:
- Suitability of grade and manufacturer
- Access in the bedroom
- Access to the toilet/shower facilities
- Access to venues on the park
- Park layout, such as terrain, car parking etc.
- Supplying a local tourist board telephone number for disabled access in the local area
Please call one of our advisors at our contact centre on: 0333 202 5256
(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).
Just for owners
Ownership frequently asked questions
Frequently asked questions
Why should I choose Haven?
All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.
Can my friends and family visit me?
Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.
Can I choose where my holiday home is within the park?
Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.
Do I own the land?
You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.
What do site fees cover?
Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.
Any other running costs I should know about?
When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.
Do I have to change my holiday home every 5 or 10 years?
You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.
Can I feel secure that the park is safe?
We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.
Who do I ask if I've got a question or problem?
Our Owner Services team are always on hand to help answer any questions you may have, big or small.
Can we bring our dog?
We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.
What happens if I want to leave the park?
We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.
Is buying a holiday home a good investment?
Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.
Do I need a deposit?
Yes – a minimum of either £3,000 or 15% of the value of the holiday home, whichever is greater.
Is finance available?
That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).
Holiday Home Letting Service
Is there a way to help cover the running costs of my holiday home?
Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.
Pitch, park and relax
Touring and camping frequently asked questions
Frequently asked questions
Is there parking?
What is the park terrain like?
How far is the touring area from the park facilities?
What do the pitches accept?