Getting around

Park map

Map of Haggerston Castle

Haggerston Castle Holiday Park

Take a look around Haggerston Castle Holiday Park using our map to discover what's on park before your holiday begins.

Address

Haggerston Castle Holiday Park Beal
Berwick-upon-Tweed
Northumberland
TD15 2PA

Park information

Opening dates
13 Mar 2020 - 2 Nov 2020
12 Mar 2021 - 1 Nov 2021
Owner dates
9 Mar 2020 - 9 Jan 2021
Holiday enquiries
01289 381 333
Owner enquiries
0333 202 1460

How to find us

Directions

By car

Coming from the North or South, the park is signposted from the A1 and is 7 miles south of Berwick-upon-Tweed.

For your SAT NAV device, please use postcode: TD15 2PA

Get directions via Google Maps

By train

The nearest train station is in Berwick-upon-Tweed, which is around 9 miles from the park.

For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.

View train timetables

By coach or bus

The nearest bus station is in Berwick-upon-Tweed, which is around 9 miles from the park.

You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.

Plan your journey

Welcome to Haggerston Castle

Park information and frequently asked questions

Check-in/out times

Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.

Accommodation typeCheck-inCheck-out
Luxury LodgeYour arrival slot will be sent by email 7 days prior to your arrival day10am
PlatinumYour arrival slot will be sent by email 7 days prior to your arrival day10am
PrestigeYour arrival slot will be sent by email 7 days prior to your arrival day10am
DeluxeYour arrival slot will be sent by email 7 days prior to your arrival day10am
StandardYour arrival slot will be sent by email 7 days prior to your arrival day10am

Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.

Reception: 01289 381 333

Security Team: 07850 381614

Park facilities and hours

Our swimming pool opening and closing times can be found here.
FacilitySchool and bank holiday dates (29 June - 30 August incl and 9 - 25 October incl)All other dates
Mini Market8am - 10pm8am - 10pm
Launderette8am - 10pm8am - 10pm
ReceptionMon 9am - 7pm; Tues - Thurs, Sat and Sun 9am - 6pm; Fri 9am - 8pmMon 9am - 7pm; Tues - Thurs, Sat and Sun 9am - 6pm; Fri 9am - 8pm
Mash and Barrel9am - 9pm for food; 9am until late for drinks9am - 9pm for food; 9am until late for drinks
Live Lounge5pm - late5pm - late
Cook's Fish and Chips5pm - 10pm5pm - 10pm
Papa John's Pizza5pm - late5pm - late
Burger King12pm - late12pm - late
Tower Bar4pm - late4pm - late
Oodles amusements centre9am - late9am - late
Creative Studio9am - 6pm9am - 5pm
Lakefront (including Kart Hire, Bungee trampoline and Boat Hire) 9am - 6pmTues - Thurs, Sat and Sun 9am - 5pm; closed Mon and Fri

Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.

Fun Passes

Fun Passes three, four & seven nights

If you have booked a Haven Holiday directly with Haven then you will have Fun Passes included in your holiday for all of your party. If you have booked a Haven Hideaway then Fun Passes are not included in your holiday. If you have booked through a third party you may need to buy Fun Passes for your party. Please check your booking. Prices for Fun Passes for Haven Hideaway guests, or guests staying in a holiday home that has been privately let to you are below:

Fun Pass prices for Haven Hideaway guests or private lettings (subject to availability):

School and bank holiday dates (29 June - 30 August incl and 9 - 25 October incl):

7 nights: 

  • Adult - £55 
  • Child (under 15) - £29 
  • 2-bed cap - £189 
  • 3-bed cap - £244

3 or 4 nights: 

  • Adult - £43 
  • Child (under 15) - £21 
  • 2 bed cap - £153 
  • 3 bed cap - £197


All other dates:

7 nights:

  • Adult - £37
  • Child (under 15) - £18
  • 2 bed cap - £137
  • 3 bed cap - £176

3 or 4 nights:

  • Adult - £29
  • Child (under 15) - £15
  • 2 bed cap - £117
  • 3 bed cap - £148

Daily Fun Passes

We have a limited amount of Daily Fun Passes available to buy from Reception for holidaymakers. These will be available at a cost of £10 for adults and £5 for children. 

Please note, this is subject to availability.

Are visitors welcome?

You're welcome to have visitors during your stay. They'll just need to buy a Fun Pass from Reception if they wish to use any of the facilities. Just remember to bring your holiday confirmation with you.

Purchasing activities

To book an activity, you will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices.

Please note: Activity Bundles are no longer available at Haven.

Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.

Activities are not transferable to other parks and are valid throughout the 2020 season only.

Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.

For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.

Need help using the app? See our How to Book Activities guide.

Local facilities and services

Facility/serviceCompany/providerContact
ChemistBoots01289 306036
ChemistLloyds Pharmacy01289 308547
DentistBrucegate Dental01289 306084
DentistThe Dental Arches01289 307758
DoctorBelford Surgery01668 213738
HospitalBerwick InfirmaryTD15 1LT - 0344 811 8111
HospitalNorthumbria Specialist Emergency CareNE23 6NZ - 0344 811 8111
Local busArriva Busarrivabus.co.uk or 0344 800 4411
Petrol stationBeal GarageTD15 2PD
TaxiWoody's07591 933223
TaxiA1 Cabs01289 308524
Train stationBerwick-upon-Tweed railway stationTD15 1NF - Nationalrail.co.uk or 03457 484950
VetGaledin Vets01289 330066
Wheelchair hireNorth East Mobility Solutionsnemobility.co.uk or 01289 331055

Park and child safety

Park safety

We want you to feel safe and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Park Safety team on 07850 381614.

Child safety

We can give you a brightly coloured wristband for your little ones, just in case they wander off. Come and see us at Reception and we'll add your contact details to it.

Frequently asked questions

Where can I park?

Parking is available next to caravans or nearby. We like to keep our grass areas free for families to enjoy, so use the car parking spaces provided near to your accommodation. Designated disabled parking spaces are available in the main car park for when the guest visits the complex. On the touring field you can park your car next to the pitch.

What size is the park?

Large.

Is there a cash machine?

Our cash machine is inside the main complex in the Mini Market and in the upper arcade, and they're free to use. Cashback is available in our Mini Market and all bar areas (minimum spend applies).

Is there free WiFi on park?

FREE WiFi is available in the Mash and Barrel bar and restaurant.

Is there Sky TV?

Sky TV is shown in our Mash and Barrel bar and restaurant.

Can I take my dog?

Most breeds of dogs are allowed apart from the following: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro & Japanese Tosa.  Please make sure that dogs are kept on leads at all times, and don't find their way into any facilities (with the exception of guide dogs). They are welcome on the decking area of the Mash and Barrel and we also have a dog walking area. Please clean up after your dog – we have bins all around the park especially for this.

Can we bring a BBQ?

Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue. Please also ensure that they're completely put out before you leave them.

Is the park wheelchair friendly?

Yes, most of the park is flat.

Is the park suitable for buggies/pushchairs?

Yes, most of the park is flat.

Can I get on to the beach from the park?

No (nearest beach is Spittal Beach 7 miles away).

Can I hire baby/toddler equipment?

Yes subject to availability we have cots and highchairs available. These can be pre-booked by logging in to your account. 

Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.

High chair: £12 per 6-8 nights or £7 per 5 nights or less.

There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods with you to Reception when you are checking out. 

What do I need to bring with me?

Washing up items, towels (towels are included in Platinum models and Luxury Lodges), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.

Are utilities included?

Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.

Haven Holiday Protection

£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.

Are hire goods available?

Towel bales are available to hire at this park. Please note, hire goods are subject to availability. Additional costs apply and a deposit may be required.

Can I have an extra key?

Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability and require a £10 deposit.

How do I use the launderette?

If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.

Do you keep lost property?

We keep all lost property for 14 days, so you have plenty of time to check.

I had a photo taken by the on-park photographer?

Say cheese! If you get 'papped' by our professional photographer, you can buy the picture from the main complex.

How do I find out about local tide times?

Surf's up dude! Stay safe and tide alert with up-to-date tidal information from main Reception. Alternatively, search for the 'My Tide Times' app to get live, local updates.

Guests with adaptive and mobility needs

Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements.  They can advise on:

  • Suitability of grade and manufacturer
  • Access in the bedroom 
  • Access to the toilet/shower facilities
  • Access to venues on the park   
  • Park layout, such as terrain, car parking etc.   
  • Supplying a local tourist board telephone number for disabled access in the local area  

Please call one of our advisors at our contact centre on: 0333 202 5256 

(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).

Just for owners

Ownership frequently asked questions

Frequently asked questions

Why should I choose Haven?

All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.

Can my friends and family visit me?

Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.

Can I choose where my holiday home is within the park?

Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.

Do I own the land?

You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.

What do site fees cover?

Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.

Any other running costs I should know about?

When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.

Do I have to change my holiday home every 5 or 10 years?

You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.

Can I feel secure that the park is safe?

We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.

Who do I ask if I've got a question or problem?

Our Owner Services team are always on hand to help answer any questions you may have, big or small.

Can we bring our dog?

We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.

What happens if I want to leave the park?

We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.

Finance

Is buying a holiday home a good investment?

Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.

Do I need a deposit?

Yes – a minimum of 10% of the value of the holiday home.

Is finance available?

That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).

Holiday Home Letting Service

Is there a way to help cover the running costs of my holiday home?

Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.

Pitch, park and relax

Touring and camping frequently asked questions

Frequently asked questions

Check-in time

Your arrival slot will be sent by email 7 days prior to your arrival day.

Check-out time

10am.

Is there parking?

One vehicle can be parked next to each pitch.

What is the park terrain like?

It's flat and grassy.

How far is the touring area from the park facilities?

Approx 2 minutes walk.

Can I sleep under my awning?

Unfortunately not.

Are pup tents accepted?

Unfortunately not.

Can I bring my own generator?

For safety reasons we do not allow guests to bring generators into the park.

Are there any items that are not permitted on park?

Unfortunately, gazebos and fire pits are not permitted on park.

For safety reasons, guests are not allowed to light ground fires.