You're here. You've arrived, and our team are eagerly waiting to help make your check in a breeze. We hope we can help your holiday planning by providing all the info you may need below, but if there's anything not mentioned please get in touch. When you rock up at the park you will also get a super-handy welcome guide plus we have the Haven What's On app available in App Store and Google Play perfect for organising your visit and to use during your stay.
How to find us
Coming from the North or South, the park is signposted from the A1 and is 7 miles south of Berwick-upon-Tweed.
For your SAT NAV device, please use postcode: TD15 2PA
The nearest train station is in Berwick-upon-Tweed, which is around 9 miles from the park.
For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.
The nearest bus station is in Berwick-upon-Tweed, which is around 9 miles from the park.
You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.
Welcome to Haggerston Castle
Park information and frequently asked questions
Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.
|Luxury Lodge||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Platinum||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Prestige||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Deluxe||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.
Reception: 01289 381 333
Security Team: 07850 381614
Park facilities and hours
|Facility||School and bank holiday dates (29 June - 30 August incl and 9 - 25 October incl)||All other dates|
|Mini Market||8am - 10pm||8am - 10pm|
|Launderette||8am - 10pm||8am - 10pm|
|Reception||Mon 9am - 7pm; Tues - Thurs, Sat and Sun 9am - 6pm; Fri 9am - 8pm||Mon 9am - 7pm; Tues - Thurs, Sat and Sun 9am - 6pm; Fri 9am - 8pm|
|Mash and Barrel||9am - 9pm for food; 9am until late for drinks||9am - 9pm for food; 9am until late for drinks|
|Live Lounge||5pm - late||5pm - late|
|Cook's Fish and Chips||5pm - 10pm||5pm - 10pm|
|Papa John's Pizza||5pm - late||5pm - late|
|Burger King||12pm - late||12pm - late|
|Tower Bar||4pm - late||4pm - late|
|Oodles amusements centre||9am - late||9am - late|
|Creative Studio||9am - 6pm||9am - 5pm|
|Lakefront (including Kart Hire, Bungee trampoline and Boat Hire)||9am - 6pm||Tues - Thurs, Sat and Sun 9am - 5pm; closed Mon and Fri|
Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.
If you have booked a Haven Stay+Play holiday, your Play Passes (or Entertainment Plus Pass if you have booked through a newspaper promotion) will be automatically included and will give you access to book activities and enter all facilities. The pass must be shown to gain access to activities, entertainment and swimming pools. We have popped all the information you need to know on Play Passes below:
Who can purchase a Play Pass?
Play Passes are only available to those who have booked a Stay+Play holiday.
What does the Play Pass give me access to?
Play Passes give Stay+Play guests access to book activities and enter all facilities including our pools and ShowBars. Please note, some activities carry an extra charge.
How long will a Play Pass be valid for?
Play Passes are valid for the duration of your holiday; Day Passes aren't available to purchase.
If you have an existing booking with us for 2021, please rest assured your holiday has been automatically moved to a Stay+Play break which includes access to all facilities and activities.
Please note: Play Passes are not available for Haven Stay holiday guests and cannot be added to your Stay booking at a later date.
Play Pass prices for private lettings (subject to availability):
Self-catering for 2021
We're currently finalising our activities line up for 2021 and we're excited to bring you a fantastic range of activities for all the family to enjoy.
To have access to book activities and swim sessions, you must have a Play Pass (or an Entertainment Plus Pass if you have booked through a newspaper promotion). These are included with our Stay+Play holiday and can only be purchased at the time of booking your holiday. You will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices. Activities can be booked from late December on the app.
Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.
Activities are not transferable to other parks and are valid throughout the 2021 season only.
Some activities carry an extra charge.
Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.
For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.
Need help using the app? See our How to Book Activities guide.
Local facilities and services
|Chemist||Lloyds Pharmacy||01289 308547|
|Dentist||Brucegate Dental||01289 306084|
|Dentist||The Dental Arches||01289 307758|
|Doctor||Belford Surgery||01668 213738|
|Hospital||Berwick Infirmary||TD15 1LT - 0344 811 8111|
|Hospital||Northumbria Specialist Emergency Care||NE23 6NZ - 0344 811 8111|
|Local bus||Arriva Bus||arrivabus.co.uk or 0344 800 4411|
|Petrol station||Beal Garage||TD15 2PD|
|Taxi||A1 Cabs||01289 308524|
|Train station||Berwick-upon-Tweed railway station||TD15 1NF - Nationalrail.co.uk or 03457 484950|
|Vet||Galedin Vets||01289 330066|
|Wheelchair hire||North East Mobility Solutions||nemobility.co.uk or 01289 331055|
Park and child safety
We want you to feel safe and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Park Safety team on 07850 381614.
We can give you a brightly coloured wristband for your little ones, just in case they wander off. Come and see us at Reception and we'll add your contact details to it.
Frequently asked questions
Where can I park?
Parking is available next to caravans or nearby. We like to keep our grass areas free for families to enjoy, so use the car parking spaces provided near to your accommodation. Designated disabled parking spaces are available in the main car park for when the guest visits the complex. On the touring field you can park your car next to the pitch.
What size is the park?
Is there a cash machine?
Our cash machine is inside the main complex in the Mini Market and in the upper arcade, and they're free to use. Cashback is available in our Mini Market and all bar areas (minimum spend applies).
Is there free WiFi on park?
FREE WiFi is available in the Mash and Barrel bar and restaurant.
Is there Sky TV?
Sky TV is shown in our Mash and Barrel bar and restaurant.
Can I take my dog?
Most breeds of dogs are allowed apart from the following: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro & Japanese Tosa. Please make sure that dogs are kept on leads at all times, and don't find their way into any facilities (with the exception of guide dogs). They are welcome on the decking area of the Mash and Barrel and we also have a dog walking area. Please clean up after your dog – we have bins all around the park especially for this.
Can we bring a BBQ?
Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue. Please also ensure that they're completely put out before you leave them.
Is the park wheelchair friendly?
Yes, most of the park is flat.
Is the park suitable for buggies/pushchairs?
Yes, most of the park is flat.
Can I get on to the beach from the park?
No (nearest beach is Spittal Beach 7 miles away).
Can I hire baby/toddler equipment?
Yes subject to availability we have cots and highchairs available. These can be pre-booked by logging in to your account.
Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.
High chair: £12 per 6-8 nights or £7 per 5 nights or less.
There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods with you to Reception when you are checking out.
What do I need to bring with me?
Washing up items, towels (towels are included in Platinum models and Luxury Lodges), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.
Are utilities included?
Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.
Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Are hire goods available?
Towel bales are available to hire at this park. Please note, hire goods are subject to availability. Additional costs apply and a deposit may be required.
Can I have an extra key?
Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability and require a £10 deposit.
How do I use the launderette?
If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.
Do you keep lost property?
We keep all lost property for 14 days, so you have plenty of time to check.
I had a photo taken by the on-park photographer?
Say cheese! If you get 'papped' by our professional photographer, you can buy the picture from the main complex.
How do I find out about local tide times?
Surf's up dude! Stay safe and tide alert with up-to-date tidal information from main Reception. Alternatively, search for the 'My Tide Times' app to get live, local updates.
Guests with adaptive and mobility needs
Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements. They can advise on:
- Suitability of grade and manufacturer
- Access in the bedroom
- Access to the toilet/shower facilities
- Access to venues on the park
- Park layout, such as terrain, car parking etc.
- Supplying a local tourist board telephone number for disabled access in the local area
Please call one of our advisors at our contact centre on: 0333 202 5256
(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).
Just for owners
Ownership frequently asked questions
Frequently asked questions
Why should I choose Haven?
All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.
Can my friends and family visit me?
Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.
Can I choose where my holiday home is within the park?
Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.
Do I own the land?
You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.
What do site fees cover?
Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.
Any other running costs I should know about?
When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.
Do I have to change my holiday home every 5 or 10 years?
You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.
Can I feel secure that the park is safe?
We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.
Who do I ask if I've got a question or problem?
Our Owner Services team are always on hand to help answer any questions you may have, big or small.
Can we bring our dog?
We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.
What happens if I want to leave the park?
We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.
Is buying a holiday home a good investment?
Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.
Do I need a deposit?
Yes – a minimum of 10% of the value of the holiday home.
Is finance available?
That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).
Holiday Home Letting Service
Is there a way to help cover the running costs of my holiday home?
Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.
Pitch, park and relax
Touring and camping frequently asked questions
Frequently asked questions
Your arrival slot will be sent by email 7 days prior to your arrival day.
Is there parking?
One vehicle can be parked next to each pitch.
What is the park terrain like?
It's flat and grassy.
How far is the touring area from the park facilities?
Approx 2 minutes walk.
Can I sleep under my awning?
Are pup tents accepted?
Can I bring my own generator?
For safety reasons we do not allow guests to bring generators into the park.
Are there any items that are not permitted on park?
Unfortunately, gazebos, event shelters and fire pits are not permitted on park.
For safety reasons, guests are not allowed to light ground fires.