Useful information

If you have booked a Haven Stay+Play holiday, your Play Passes (or Entertainment Plus Pass if you have booked through a newspaper promotion) will be automatically included and will give you access to book activities and enter all facilities. The pass must be shown to gain access to activities, entertainment and swimming pools. We have popped all the information you need to know on Play Passes below:

Who can purchase a Play Pass?
Play Passes are only available to those who have booked a Stay+Play holiday.

What does the Play Pass give me access to?
Play Passes give Stay+Play guests access to book activities and enter all facilities including our pools and ShowBars. Please note, some activities carry an extra charge. 

How long will a Play Pass be valid for?
Play Passes are valid for the duration of your holiday; Day Passes aren't available to purchase.

If you have an existing booking with us for 2021, please rest assured your holiday has been automatically moved to a Stay+Play break which includes access to all facilities and activities.

Please note: Play Passes are not available for Haven Stay holiday guests and cannot be added to your Stay booking at a later date. 

Play Pass prices for private lettings (subject to availability):

We're currently finalising our activities line up for 2021 and we're excited to bring you a fantastic range of activities for all the family to enjoy.

To have access to book activities and swim sessions, you must have a Play Pass (or an Entertainment Plus Pass if you have booked through a newspaper promotion). These are included with our Stay+Play holiday and can only be purchased at the time of booking your holiday. You will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices. Activities can be booked from late December on the app.

Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.

Activities are not transferable to other parks and are valid throughout the 2021 season only.

Some activities carry an extra charge.

Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.

For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.

Need help using the app? See our How to Book Activities guide.

We want you to feel safe and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Park Safety team on 07850 381614.

We can give you a brightly coloured wristband for your little ones, just in case they wander off. Come and see us at Reception and we'll add your contact details to it.

Towel bales are available to hire at this park. Please note, hire goods are subject to availability. Additional costs apply and a deposit may be required.

Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability and require a £10 deposit.

If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.

We keep all lost property for 14 days, so you have plenty of time to check.

Say cheese! If you get 'papped' by our professional photographer, you can buy the picture from the main complex.

Surf's up dude! Stay safe and tide alert with up-to-date tidal information from main Reception. Alternatively, search for the 'My Tide Times' app to get live, local updates.

All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.

Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.

Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.

Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.

When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.

You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.

We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.

Our Owner Services team are always on hand to help answer any questions you may have, big or small.

We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.

We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.

Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.

Yes – a minimum of 10% of the value of the holiday home.

That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).

Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.

Unfortunately, gazebos, event shelters and fire pits are not permitted on park.

For safety reasons, guests are not allowed to light ground fires.