Hafan Y Môr
You're here. You've arrived, and our team are eagerly waiting to help make your check in a breeze. We hope we can help your holiday planning by providing all the info you may need below, but if there's anything not mentioned please get in touch. When you rock up at the park you will also get a super-handy welcome guide plus we have the Haven What's On app available in App Store and Google Play perfect for organising your visit and to use during your stay.
How to find us
From the North & North West: At Chester, pick up the A55 and A5. Join A487 to Caernarfon, then A499 to Pwllheli. Then A497 to Porthmadog. The park is on the right, approximately 3 miles out of Pwllheli.
From the Midlands & the South: Take the M54 to Telford, A5 past Oswestry and Llangollen. Take A494 to Bala. In Bala turn right for Porthmadog. Turn left at the roundabout in Porthmadog, signposted Criccieth and Pwllheli. The park is on the left, 3 miles out of Criccieth.
For your SAT NAV device, please use postcode: LL53 6HJ
The nearest train station is in Pwllheli about 4 miles from Hafan y Môr.
For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.
The nearest bus station is in Pwllheli about 4 miles from Hafan y Môr. There is also a bus stop at the entrance to the park on the route between Pwllheli and Porthmadog.
You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.
Welcome to Hafan y Môr
Park information and frequently asked questions
Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.
|Luxury Lodge||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Platinum||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Prestige||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Deluxe||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Comfort apartment with Veranda||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Comfort apartment||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard apartment||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.
Reception: 01758 612 112
Security Team: 07391 393271
Park facilities and hours
|Facility||School and bank holiday dates (17 July - 30 August incl and 23 October - 1 November incl)||All other dates|
|North Mini Market||8am - 10pm||8am - 10pm|
|South Mini Market||8am - 10pm||8am - 10pm|
|Launderette||8am - 8pm||8am - 8pm|
|Reception||Mon and Fri 9am - 7pm; Tues - Thurs, Sat and Sun 9am - 5pm||9am - 5pm|
|Burger King®||11am - late||Times may vary throughout the season.|
|Cook's Fish and Chips||Mon - Thurs 4pm - late; Fri - Sun 12pm - late||Times may vary throughout the season.|
|Coast House bar and grill||8am - 11pm (food can be ordered up to 1hr before closing)||9am - 10pm (food can be ordered up to 1hr before closing)|
|Cakery||9am - 10pm||9am - 9pm|
|The Pizza Deck||12pm - 10pm||5pm - 9pm|
|HMS Glendower||11am - 11pm||11am - 10pm|
|Papa John's Pizza||Mon - Fri 5pm - late; Sat and Sun 12pm - late||Times may vary throughout the season.|
|Millie's Cookies||9.30am - 6pm||9.30am - 6pm|
|FunWorks amusements arcade||9am - late||9am - late|
|The Cove||6pm - late||6pm - late|
|The Marina Bar||10am - 11pm||10am - 11pm|
|The Marina Stage||10am - 11pm||10am - 11pm|
Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.
Fun Pass prices
If you have booked a Haven Full Experience holiday (booking made prior to 14 May 2020) you will have Fun Passes included in your holiday. If you have booked a Haven Hideaway holiday then Fun Passes are not included.
Bookings made through a third party and not Haven directly may need to buy Fun Passes, please check your booking.
If you have a Haven Hideaway break booked (or are staying in a holiday home that has been privately let to you) and would like to buy Fun Passes, the prices are listed below. The price covers all members of your party.
Fun Pass prices for private lettings and Haven Hideaway guests (subject to availability):
For arrivals between 4 September - 15 October 2020:
To book an activity, you will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices.
Please note: Activity Bundles are no longer available at Haven.
Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.
Activities are not transferable to other parks and are valid throughout the 2020 season only.
Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.
For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.
Need help using the app? See our How to Book Activities guide.
Local facilities and services
|Chemist||Rowlands Pharmacy||01758 701765|
|Doctor||Treflan Surgery||NHS (non-emergency) - 111 or 01758 701457|
|Doctor||Out-of-hours doctor||NHS (non-emergency) - 111 or 0300 123 5566|
|Hospital||Bryn Beryl||LL53 6TT - 01758 701122|
|Hospital||Ysbyty Alltwen (A&E)||LL49 9AQ - 01766 510010 or 03000 850027|
|Hospital||Ysbyty Gwynedd||LL57 2PW - 01248 384384|
|Local bus||Traveline Cymru||0800 464 0000|
|Petrol station||BP||LL53 5LF|
|Petrol station||Shell||LL49 9NG|
|Taxi||John Strain||07795 524704|
|Taxi||999 Taxi||01758 740999|
|Train station||Pwllheli railway station||LL53 5HG - 03457 484950|
|Vet||Milfeddygon Deufor||01766 810277|
|Wheelchair hire||Byw Bywyd (Living Life)||01286 830101|
Park and child safety
We want you to feel safe and sound on park. So, if there's anything worrying you at night or you need help out-of-hours, please call our Security team on 07391 393271.
We can give you a brightly coloured wristband for your little ones, just in case they wander off. Come and see us at Reception and we'll add your contact details to it.
Frequently asked questions
Where can I park?
Parking is available next to or close by the accommodation.
What size is the park?
Is there a cash machine?
Our cash machines are in our main complex area. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).
Is there WiFi on park?
Keep connected with free WiFi. Get 300MB of data every 24 hours and it's easy to purchase more by logging on to Haven WiFi and following the steps. Our WiFi is managed by an external company who aim to supply the best possible service, so if you do experience any difficulties, please call them direct on 0203 3753300.
Is there Sky TV?
Sky TV isn't currently available at the park.
Can I take my dog?
Most breeds of dogs are allowed apart from the following: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro & Japanese Tosa. Please make sure the dogs are kept on a lead at all times, and don't find their way into any facilities (with exception of guide dogs). They are allowed on the beach but must be kept on a lead. Please clean up after your dog – we have bins all around the park especially for this.
Can we bring a BBQ?
Get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas and the external gas bottles. Be sure that they're completely put out before you leave them.
Is the park wheelchair friendly?
Yes, however some areas of the park are hilly.
Is the park suitable for buggies/pushchairs?
Yes, however some areas of the park are hilly.
Can I get on to the beach from the park?
Time to grab the buckets and spades. We have beach access points on park.
Can I hire baby/toddler equipment?
Yes subject to availability we have cots and highchairs available. These can be pre-booked by logging in to your account.
Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.
High chair: £12 per 6-8 nights or £7 per 5 nights or less.
There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods with you to Reception when you are checking out.
What do I need to bring with me?
Washing up items, towels (towels are included in Platinum models and Luxury Lodges), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.
Are utilities included?
Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.
Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Are hire goods available?
Towel bales are available to hire at this park. Please note; hire goods are subject to availability. Additional costs apply and a deposit may be required.
Can I have an extra key?
If you need extra keys for your holiday home, pop into Reception and we'll see what we can do. Extra keys are subject to availability.
How do I use the launderette?
If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.
Do you keep lost property?
If you've mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we'll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.
Where can I order a takeaway?
If you can't have a takeaway on holiday, when can you? We have a Burger King, Cook's Fish and Chips, and a Papa John's Pizza. Papa John's Pizza even deliver to your holiday home, just call 01766 810514.
Guests with adaptive and mobility needs
Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements. They can advise on:
- Suitability of grade and manufacturer
- Access in the bedroom
- Access to the toilet/shower facilities
- Access to venues on the park
- Park layout, such as terrain, car parking etc.
- Supplying a local tourist board telephone number for disabled access in the local area
Please call one of our advisors at our Contact Centre on: 0333 202 5256
(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).
Just for owners
Ownership frequently asked questions
Frequently asked questions
Why should I choose Haven?
All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.
Can my friends and family visit me?
Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.
Can I choose where my holiday home is within the park?
Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.
Do I own the land?
You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.
What do site fees cover?
Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.
Any other running costs I should know about?
When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.
Do I have to change my holiday home every 5 or 10 years?
You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.
Can I feel secure that the park is safe?
We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.
Who do I ask if I've got a question or problem?
Our Owner Services team are always on hand to help answer any questions you may have, big or small.
Can we bring our dog?
We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.
What happens if I want to leave the park?
We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.
Is buying a holiday home a good investment?
Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.
Do I need a deposit?
Yes – a minimum of 10% of the value of the holiday home.
Is finance available?
That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).
Holiday Home Letting Service
Is there a way to help cover the running costs of my holiday home?
Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.
Pitch, park and relax
Touring and camping frequently asked questions
Frequently asked questions
Your arrival slot will be sent by email 7 days prior to your arrival day.
Is there parking?
One vehicle can be parked next to each pitch.
What is the park terrain like?
It's flat and grassy.
How far is the touring area from the park facilities?
Approx 2 minutes walk.
Can I sleep under my awning?
Are pup tents accepted?
Can I bring my own generator?
For safety reasons we do not allow guests to bring generators into the park.
Are there any items that are not permitted on park?
Unfortunately gazebos, commercial vehicles and fire pits are not permitted on park.
For safety reasons, we also do not allow guests to light ground fires.
✝The Stables and Golf Village until 14 January 2021.