The countdown is on

Your holiday's almost it's time to start thinking about packing. Just before you do, here are some frequently asked questions (and the answers) to make it that bit easier.

Frequently asked questions

What do I need to bring?

We suggest you pack the following: 

  • Bed linen (if you haven't hired any from us)
  • Towels and tea towels
  • Toiletries
  • Washing-up things; including cloths and washing-up liquid
  • Don't worry if you forget something, we have convenience stores on park

What if I arrive early?

If you've already purchased Entertainment Plus Passes feel free to use all the facilities as soon as you arrive, just remember to pack your swimming costumes at the top of your suitcase.

Do I get parking?

You will either have a space next to your accommodation or in a communal area a short distance away. There is a 10mph speed limit across the park, allowing for a safe and relaxing environment.

Is all accommodation heated?

All of our accommodation has either a gas fire or electric heater in the lounge area.

Nights can be chilly at certain times of the year, so if you feel the cold or have young children, you may wish to bring an extra blanket or duvet. 

Prestige and Platinum holiday homes have heating in the bedrooms and the bathroom.

You can hire holiday essentials from us

We know it's not always possible to squeeze everything you need into your car. That's why we have a range of hire goods available. From cots to high chairs and even extra linen, the full list can be viewed by logging onto your account.

Can I extend my holiday?

If we have availability we are more than happy for you to extend your holiday. Please call the park prior to your arrival.

Can I upgrade?

A few of our next-level holiday homes may be available during your stay. Find out if you are able to upgrade by giving us a call on 0333 200 2525. Subject to availability.

What time do I have to leave the park?

On the day of departure we ask that all our guests leave their holiday home by 10am and return their keys to the reception.

What’s on whilst I’m here?

The entertainment guide will be in your welcome pack which will include all the exciting acts and entertainment during your stay. 

Already purchased some activity bundles? Make sure you book your activities before you arrive on park to make sure you get what you want. Just login to

You can also find out more by downloading the Haven what's on app before you arrive. 

Looking for more Haven inspiration, checkout our blog to read loads more!