Letting your caravan

Let2offset Terms and Conditions

Haven Leisure Limited (“Haven” or “us”) operates a scheme that offers eligible owners a consistent and guaranteed monthly payment in exchange for the provision of a certain number of Letting Breaks to Haven. The monthly payment is automatically deducted from your monthly site fees to reduce the amount due in respect of monthly site fees. Please read these terms and conditions carefully as, together with your Let2offset Application Form to join the Let2offset scheme, the Park Rules and your Licence Agreement, they make up your agreement with us.

1. Eligibility for Haven’s Let2offset Service

Definitions used in these terms and conditions have the meanings set out in paragraph 14 below.

To be considered eligible to participate in the Let2offset service, you must be a new or existing customer purchasing a holiday home from Haven group and entering into a new Combined Purchase and Licence Agreement, subject to the prevailing annual Site Fee for the relevant pitch at the date of that Licence Agreement. Whether or not you are offered the opportunity to participate in the Let2offset service is at Haven’s absolute discretion, and Haven has no obligation to enter into an agreement with you. Participation in the Let2offset scheme must be renewed annually each season at the end of the Haven Year. When you sign the Let2offset Application Form you agree to comply with these terms and conditions which are annexed to the Let2offset Application Form. The Let2offset Application Form together with these terms and conditions make up your agreement with us. Your holiday home must be less than seven years old from the date of manufacture to be eligible for the Let2offset scheme at the commencement of the Haven Year. Your participation in the Let2offset scheme does not prevent you from participating in any other service operated by Haven, including our Haven Letting Service, subject to the terms and conditions of each promotion or service. By participating in the Let2offset scheme, you agree that you shall not be entitled to benefit from any other Site Fees promotion, offer or campaign.

2. Combined Purchase & Licence Agreement

Whilst you are participating in the Let2offset scheme, the terms of your Licence Agreement regarding the payment of your Site Fees will be varied as follows:Part I of your Licence Agreement is amended to the effect that during your participating in the Let2offset scheme, Site Fees shall be payable monthly in 12 equal instalments by Direct Debit. Clauses 13.3 and 13.4 of the Licence Agreement shall not apply during your participation in the Let2offset scheme. If your Licence Agreement is terminated for any reason, you will not be entitled to any repayment of Site Fees already paid. All other provisions in the Licence Agreement, including the review of Site Fees, are unchanged. Site Fees and your monthly Direct Debit payment may increase every year in accordance with the terms of your Licence Agreement.

3. Term

Subject to clause 6 of this agreement, you may make an application to participate in the Let2offset scheme for up to seven years from the date of purchase of your holiday home, or until your holiday home is seven years old from the date of manufacture (whichever is sooner). Following this period, you may, at Haven’s absolute discretion and subject to agreement, be entitled to participate in the scheme for an additional 3 years (being a maximum of 10 years from the date of purchase of your holiday home, or until your holiday home is 10 years old from the date of manufacture (whichever is sooner). Once you have successfully joined the Let2offset scheme, you will be required to opt-in to the scheme by November in respect of the Haven Year which commences 1 November. You will be required to agree Lettings Breaks and Letting Income by 29 November.

4. Letting Breaks

During each year of your participation in the scheme, Haven will purchase from you at least 30 Letting Breaks in each Haven Year. These Letting Breaks must be made up of up to 6 Super Peak Breaks, 8 PeakBreaks and 16 Off-Peak Breaks during the Haven Year. The amount and make-upof accepted and purchased by us during each Haven Year shall be at our absolute discretion. You may sell more than the mandatory 30 Letting Breaks allocation to Haven as part of the annual opt-in process, payable at the then current Letting Income rate set by Haven, but you shall not be entitled to buy-back these additional breaks once purchased by Haven. We shall not beobliged to purchase any Letting Breaks above the minimum requirement of 30 Letting Breaks. You may elect to sell additional Letting Breaks to Haven during the Haven Year at a rate of income equivalent to that offered under Let2offset. These additional weeks shall not be included as part of your agreed monthly Letting Income and any income generated shall be added to yourOwner’s Account at the end of the Haven Year. In the event the Park is required to close for reasons outside of Haven’s control (for example, but not limited to, because of acts of God, flood, drought, earthquake or other natural disaster, anepidemic or pandemic, or any other event or circumstance beyond our control), Haven’s obligation to pay you the Letting Income will be waived for the duration of the Park’s closure. We reserve the right to close access to the scheme at any time at our discretion and to withdraw you from the Let2offset scheme at any time. A minimum of six weeks’ notice is required to change the Letting Breaks that you have sold to us. Any change in Letting Breaks must be replaced with a like for like to meet the overall minimum number of Letting Breaks and types of Letting Breaks required. You may not be able to remove a Letting Break if your holiday home has already been allocated to a holiday during that period. Registering your guests’ arrival cannot be used to notify Haven of changes to your Letting Breaks. In the event of a double booking, the booking made by Haven will be honoured.

5. Letting Income

Haven will transfer the Letting Income to your Owner’s Account on a monthly basis as documented in the annual letting statement issued at the start of the Haven Year. The Letting Income shall be applied directly to your Owner’s Account and it is not a discount applied directly to your annual Site Fees. The Letting Income will be deducted directly from your monthly Site Fee for the relevant month and you will be required to pay any outstanding amount of monthly Site Fee which is not offset by Letting Income. Any Letting Income for additional Letting Breaks added during the season will be processed at the end of the Haven Year. Any surplus Letting Income remaining in the Owner’s Account will be used to make payment of costs arising if it is not withdrawn by you. For the avoidance of doubt, Letting Income is offset monthly against your annual Site Fees only. Any additional running costs such as gas and electricity will be billed to your Owner’s Account separately. If you enter the scheme after April, Haven will purchase Letting Breaks on the basis set out in your Let2offset Application Form, subject to ongoing availability and Haven written acceptance, and your Letting Income will be payable from the month in which you join the scheme until the end of the Haven Year. For example, if your participation in the scheme begins in April, you would be entitled to seven (7) months’ worth of Letting Income (being April to October), having provided 28 Letting Breaks, split as 6 Super Peak, 6 Peak, and 16 Off Peak Letting Breaks.The annual Letting Income payable to you in each Haven Year of your participation in the scheme may vary. The value of each Letting Break may vary from time to time on a park-by-park basis, andthe value of Super Peak, Peak and Off-Peak Weeks may also vary. Any increase in Site Fees is notlinked to an increase in Letting Income. Figures used in any marketing materials are illustrative of the year in which they are published. If your holiday home is not owned by you as an individual, but via your business or a limited company, you are responsible for informing us of this on initial sign up to Let2offset. If your business or limited company is registered for VAT, your Letting Income will be inclusive of this and if you wish, you can raise a VAT invoice to us for net monies due from the letting of your holiday home. It is your responsibility to raise an invoice, which should be sent to Owner’s Account. Your income is subject to UK income tax and should be declared to HM Revenue & Customs (HMRC) via your personal self-assessment tax return. If you are unsure of your UK tax position you should seek your own tax advice. If your usual place of residency is outside of the UK, then under the HMRC Non-resident landlord scheme, we are obliged to withhold UK tax at the then prevailing rate. We will pay this sum directly to HMRC, based on your accrued Letting Income. We will continue to do so unless you have informed us that you live in the UK for more than six months of the year, or we receive notification from HRMC that you should receive payments gross of tax. If you believe withholding tax has been incorrectly deducted from your Letting Income, it will be your responsibility to recover this from HMRC via your self-assessment tax return.

6. Termination

We may terminate this agreement and your participation in the Let2offset scheme at any time if you fail to comply with it, or breach any of its terms (including the payment of Site Fees inaccordance with the terms of your Licence Agreement with Haven). If you do not provide your agreement to continue participating in the scheme by opting in on or before 29 November of each year (by signing the Let2offset Application Form), this agreement will automatically terminate, and you shall no longer be entitled to benefit from the Let2offset scheme. If you choose not to opt in or if you expressly request to withdraw from the Let2offset scheme before 29 November of each Haven Year by providing us with written (by email or letter) notice to your Parks Holiday Home Revenue Team. If you owe us any money, including the payment of any Site Fees, we may remove your holiday home from the Let2offset scheme and terminate your Licence Agreement in accordance with itsterms. Following termination of this agreement, clause 2 of these terms shall no longer apply and your Licence Agreement will revert to its original terms with immediate effect.Your participation in the scheme will automatically end upon termination of your Licence Agreement.

7. Consequences of Termination

If your participation in the scheme is terminated for any reason, or your Licence Agreement is terminated and you leave park part way through a Haven Year, and you have not yet provided Havenwith the number of Letting Breaks that you had agreed to sell us by that point in time, we will debit your Owner’s Account with an amount equivalent to the number of Letting Breaks paid for by Haven that we have not received. If you elect to end your participation in the scheme, you will be unable to re-join in the future unless you are purchasing a new holiday home from Haven. Termination of your participation in the scheme will not impact on your ability to participate in the Haven Letting Service.

8. Haven’s Obligations

Haven will provide the following services: key handling; cleaning following the end of each Letting Break; inventory replacements and carpet and upholstery cleaning.

9. Your obligations

You must ensure that:Your holiday home is vacant by 10am on the day of any on the first day of any Letting Break. You will be able to access your holiday home from 4pm on the day of departure of the Havenholidaymaker.Your holiday home is fully equipped for the number of people it will sleep, it is of the correct specification for the letting grade and that the inventory items conform to the standard Haven inventory list provided to you.You comply with the Park Rules (which are displayed at Park and a copy is available from your Park management team on request). Your holiday home is adequately insured against all loss, injury or damage, and third-party liability. Your holiday home has all necessary gas and electrical safety certificates (including any required Portable Appliance Test certificates), a fully functional dry powder fire extinguisher, a smoke alarm and two fully functional carbon monoxide detectors.Soft furnishings in your holiday home (e.g. mattresses, cushions, covers) comply with the Furniture and Furnishings Fire Safety Regulations 1988.Your holiday home has a TV, TV licence and a Haven-branded Wi-Fi router which will have been provided to you by Haven for its holidaymakers and which must always remain in the holiday home. The Haven Wi-Fi router is the property of Haven and we are responsible for its repair and maintenance. The router may be removed by us if you fail to satisfy Haven’s minimum letting requirements from time to time which are required for an owner to secure a free Haven router.Personal items are removed from your holiday home prior to each Letting Break. If personal items are left in your holiday home it may mean your holiday home cannot be let. If this is the case, you will be required to provide an additional Letting Break(s) (as applicable) of the same type. We may remove any items prior to the arrival of a guest, and we cannot be held responsible for storage of these items and, by signing these terms and conditions, you confirm that we are permitted to dispose of these items which are not removed. Your holiday home must be clean, well-maintained and of a smart appearance inside and out by 10am on the first day of any Letting Break. Haven will clean your holiday home after each Letting Break as standard. If Haven has to clean your holiday home ahead of a letting period (where this is not post Letting Break standard cleaning service), the cost of cleaning will be charged to your Owner’s Account. If we are able to let your holiday home, we will charge you in full for the costs we have incurred in cleaning your holiday home. If we cannot let your holiday home because of your breach of this clause, you will be required to provide an additional Letting Break(s) (as applicable) of the same type within the same Haven year. Haven is provided with three labelled sets of keys to your holiday home. Your Ramtech alarm (if any) is turned off during letting periods. Any decking with a lockable gate is left unlocked during Letting Breaks. You must let us know at sign-up if your holiday home is dog friendly. If you have a dog/pet that stays in your holiday home, your holiday home will be graded as pet/dog friendlyYou must remove all CCTV from the holiday home and surroundings and disable any recording devices for the duration of the letting season.

10. Gas and Electricity

You are responsible for the cost of gas and electricity used during letting periods. The cost will be charged to your Owner’s Account.

11. Repairs

If a Haven holidaymaker damages your holiday home or there is a repair that needs to be made during the Letting Break, we will automatically carry out the work up to the cost of £100, any work above this we will contact you to make aware of the cost. If we are unable to get hold of you to confirm the cost of the work and it is having an impact on the guest, we will carry out the work and the cost will be charged to your owner account. If you have purchased the Repair Cover Plan, many repairs will be free of charge. Reports of damage or theft must be reported within 48 hours of your return to park. Repairs will only be covered if your holiday home has remained empty between the time the Haven guests depart and you return.We will endeavour to match replacements in colour/pattern where possible, however this is not always possible due to what is available with holiday home manufacturers. If items are part of a set i.e., lamp shades, chairs etc then we will replace the whole set if we cannot get a reasonable match. All replacement kitchen items, bedding, electrical items, decking, decking furniture (if required for the grade) will be replaced with our standard items.The Repair Cover Plan is an optional purchase which will cover your holiday home for the current Haven Year. The Repair Cover Plan is non-refundable once your lettings have commenced for the Haven Year. If you have purchased the Repair Cover Plan, repairs will be free of charge to the extent that they are covered by the Repair Cover Plan. Cover only applies during periods of letting (through the Let2offset scheme or otherwise) through Haven. Any damage identified by you on your return must be reported within 48 hours of your return to Park. If you have had other guests in your holiday home since the Haven guest have departed, the repairs will not be covered. The Park team will check for damage when cleaning your holiday home after the Haven holidaymaker has departed.

12. The Repair Cover Plan covers specified types of repair jobs up to £625 per repair. For damage which is not covered by the Repair Cover Plan you should claim against your holiday home insurance policy for these items. If the job is above £625 then you will need to use your holiday home insurance. In which case we will credit £50 per claim to your account as contribution towards your insurance excess. The Repair Cover Plan is not an insurance policy. For damage not covered by the Repair Cover plan you should claim against your holiday home insurance policy for these items. Normal wear and tear is not covered. The Repair Cover Plan does not cover you for any loss of earnings arising out of a period that your holiday home is undergoing any repairs.

Wear and Tear

You are responsible for the cost of repairing or replacing items due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. It is a form of depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance. We do accept accredited guide dogs in all of our caravan holiday homes and in all areas of our parks. This means there may be occasions where a pet/dog is allowed to stay in your holiday home, even if your holiday home is not graded as dog/pet friendly.

13. General

Entire Agreement

This agreement constitutes the entire agreement between you and us. Each party acknowledges that in entering into this agreement it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Variation

No variation of this agreement shall be effective unless it is in writing and signed by the parties.

Waiver

A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

Third party rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. The rights of the parties to rescind or vary this agreement are not subject to the consent of any other person. Governing law.This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

14. Definitions

14.1 Meanings of expressions used in these Terms and Conditions and interpretation:“Combined Purchase and Site Licence” or “Licence Agreement” means the agreement entered into between you and us in respect of the purchase and siting of your caravan on our park.“Haven Letting Service” means the holiday home letting service operated by Haven, details of which can be found at haven.com/caravans-for-sale/buyers-guide/lettings. “Haven Year” means the period from 1 November to 31 October of each calendar year. “Let2offset Application Form” means the application form signed by you and us, indicating your agreement to participate in the scheme for the next Haven Year and the Letting Breaks that you have agreed to sell to us. “Letting Break” means one or three- or four-night break, as further described in the Let2offset Application Form.

“Letting Income” means the total fee paid to you annually by Haven for the value of each of the Letting Breaks that Haven purchases from you at the start of each Haven Year (or at the point that you join the scheme, if you join part way through the Haven Year).

“Super Peak”, “Peak” and “Off-Peak” shall mean in respect of: Super Peak – minimum of 3 mid-week and 3 weekend breaks; Peak breaks – minimum of 4 mid-week and 4 weekend breaks; and Off-Peak breaks - minimum of 8 mid-week and 8 weekend breaks, as further described in the Let2offset Application Form.

“Park” means the Haven holiday park on which your holiday home is situated, in accordance with the terms of your Licence Agreement.

“Site Fee” means the charge made for us by us for use of the pitch and for those services and facilities for which there is no additional payment or charge, as further described in your Licence Agreement.

Let2Offest terms and conditions amended: 19/05/2026

Terms and conditions

Let2offset - make no site fee payments until 2033

Let2offset is a contractual lettings product that offers eligible owners a guaranteed preferential letting income (re-calculated each year) in exchange for a stipulated number and type of letting breaks (i.e. off peak, peak) as set out in the application documents for each year. Instead of site fees being due annually, it also allows eligible owners to pay site fees and receive letting income in 12 equal monthly instalments; the monthly site fee is charged by Haven after deduction of the letting income.

‘Make no site fee payments until 2033 when using Let2offset’ is available at 33 Haven parks excluding Burnham, Cardigan View, Far Grange, Garreg Wen, Lydstep Beach, Riviere Sands and Seaview. The letting income received will vary by make, model and location but Haven guarantees that there will be no site fee payments due if the eligibility criteria is fulfilled. The monthly site fee payment does not include running costs e.g. utilities, rates & insurance which remain payable. Both letting income and site fees are subject to yearly pricing reviews and inflation.

“Make no site fee payments until 2033 when using Let2offset” is subject to the following eligibility criteria: (i) applicable to new and existing customers who purchase a new Victory Ashberry 3 bed or equivalent silver grade holiday home (https://www.haven.com/caravans-for-sale/ranges) (ii) the purchase must have been made through Haven; and (iii) customers have also signed up to Haven’s Let2offset contract at the time of caravan purchase. It is not applicable to caravans purchased by private sale and cannot be used in conjunction with our free Site Fee promotion and any other promotions or offers issued by Haven from time to time. An example of how “Make no site fee payments until 2033 when using Let2offset” operates under Let2offset is the purchase of a Victory Ashberry 3 Bed holiday home at Seton Sands with a monthly site fee of £701.67 (includes purchasing discount of £17.08) and monthly letting income of £707.92. The monthly difference equates to £6.25, which will be credited to the owner's account. The monthly site fee costs and letting income shown in the example are based on 2026 figures. Images are shown for representational purposes. Access to holiday home is subject to park opening times. Park cannot be used as a permanent residence. Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

Site fees from as little as £130 a month with Let2offset at Burnham-on-Sea

Let2offset is a contractual lettings product that offers eligible owners a guaranteed letting income at a preferential rate (calculated each year) in exchange for a stipulated number of letting breaks. It also allows eligible owners to pay their site fees and receive their letting income in 12 equal monthly instalments; the monthly site fee amount charged by Haven will be due after deduction of the letting income. ‘Site fees from as little as £130 a month with Let2offset’ is available at Burnham-on-Sea. The letting income received will vary by make, model and location. The monthly site fee payment does not include running costs e.g. utilities, rates & insurance. Offer is subject to availability.

“Site fees from as little as £130 a month with Let2offset” is applicable to new customer purchases of new Victory Ashberry 3 bed or equivalent silver grade holiday home (https://www.haven.com/caravans-for-sale/ranges) through Haven where customers have also signed up to Haven’s Let2offset contract. It is not applicable to caravans purchased by private sale and cannot be used in conjunction with our free Site Fee promotion. An example of how “Site fees from as little as £130 a month with Let2offset” operates under Let2offset is the purchase of a Victory Ashberry 3 bed holiday home at Burnham-on-Sea with a monthly site fee of £783.75 (includes purchasing discount of £19.58) and monthly letting income of £634.00. The monthly difference equates to £130.17 which will be billed to the owner's account monthly. Both letting income and site fees are subject to yearly pricing reviews and inflation. The monthly site fee costs and letting income shown in the example are based on 2025 figures. Images are shown for representational purposes. Access to holiday home is subject to park opening times. Park cannot be used as a permanent residence.

Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

Site fees from as little as £160 a month with Let2offset at Lydstep Beach

Let2offset is a contractual lettings product that offers eligible owners a guaranteed letting income at a preferential rate (calculated each year) in exchange for a stipulated number of letting breaks. It also allows eligible owners to pay their site fees and receive their letting income in 12 equal monthly instalments; the monthly site fee amount charged by Haven will be due after deduction of the letting income. “Site fees from as little as £160 a month with Let2offset” is available at Lydstep Beach. The letting income received will vary by make, model and location. The monthly site fee payment does not include running costs e.g. utilities, rates & insurance. Offer is subject to availability. "Site fees from as little as £160 a month with Let2offset” is applicable to new customer purchases of new Victory Ashberry 3 bed or equivalent silver grade holiday home (https://www.haven.com/caravans-for-sale/ranges) through Haven where customers have also signed up to Haven’s Let2offset contract. It is not applicable to caravans purchased by private sale and cannot be used in conjunction with our free Site Fee promotion. An example of how “Site fees from as little as £160 a month with Let2offset” operates under Let2offset is the purchase of a Victory Ashberry 3 bed holiday home at Lydstep Beach with a monthly site fee of £939.58 (includes purchasing discount of £28.83) and monthly letting income of £751.17. The monthly difference equates to £159.58 which will be billed to the owner's account monthly. Both letting income and site fees are subject to yearly pricing reviews and the monthly site fee costs and letting income shown in the example are based on 2025 figures. Access to holiday home is subject to park opening times. Park cannot be used as a permanent residence. Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

Site fees from as little as £130 a month with Let2offset at Burnham-on-Sea

Let2offset is a contractual lettings product that offers eligible owners a guaranteed letting income at a preferential rate (calculated each year) in exchange for a stipulated number of letting breaks. It also allows eligible owners to pay their site fees and receive their letting income in 12 equal monthly instalments; the monthly site fee amount charged by Haven will be due after deduction of the letting income. ‘Site fees from as little as £130 a month with Let2offset’ is available at Burnham-on-Sea. The letting income received will vary by make, model and location. The monthly site fee payment does not include running costs e.g. utilities, rates & insurance. Offer is subject to availability.

“Site fees from as little as £130 a month with Let2offset” is applicable to new customer purchases of new Victory Ashberry 3 bed or equivalent silver grade holiday home (https://www.haven.com/caravans-for-sale/ranges) through Haven where customers have also signed up to Haven’s Let2offset contract. It is not applicable to caravans purchased by private sale and cannot be used in conjunction with our free Site Fee promotion. An example of how “Site fees from as little as £130 a month with Let2offset” operates under Let2offset is the purchase of a Victory Ashberry 3 bed holiday home at Burnham-on-Sea with a monthly site fee of £783.75 (includes purchasing discount of £19.58) and monthly letting income of £634.00. The monthly difference equates to £130.17 which will be billed to the owner's account monthly. Both letting income and site fees are subject to yearly pricing reviews and inflation. The monthly site fee costs and letting income shown in the example are based on 2025 figures. Images are shown for representational purposes. Access to holiday home is subject to park opening times. Park cannot be used as a permanent residence.

Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

Site fees from as little as £160 a month with Let2offset at Lydstep Beach

Let2offset is a contractual lettings product that offers eligible owners a guaranteed letting income at a preferential rate (calculated each year) in exchange for a stipulated number of letting breaks. It also allows eligible owners to pay their site fees and receive their letting income in 12 equal monthly instalments; the monthly site fee amount charged by Haven will be due after deduction of the letting income. “Site fees from as little as £160 a month with Let2offset” is available at Lydstep Beach. The letting income received will vary by make, model and location. The monthly site fee payment does not include running costs e.g. utilities, rates & insurance. Offer is subject to availability. "Site fees from as little as £160 a month with Let2offset” is applicable to new customer purchases of new Victory Ashberry 3 bed or equivalent silver grade holiday home (https://www.haven.com/caravans-for-sale/ranges) through Haven where customers have also signed up to Haven’s Let2offset contract. It is not applicable to caravans purchased by private sale and cannot be used in conjunction with our free Site Fee promotion. An example of how “Site fees from as little as £160 a month with Let2offset” operates under Let2offset is the purchase of a Victory Ashberry 3 bed holiday home at Lydstep Beach with a monthly site fee of £939.58 (includes purchasing discount of £28.83) and monthly letting income of £751.17. The monthly difference equates to £159.58 which will be billed to the owner's account monthly. Both letting income and site fees are subject to yearly pricing reviews and the monthly site fee costs and letting income shown in the example are based on 2025 figures. Access to holiday home is subject to park opening times. Park cannot be used as a permanent residence. Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

Haven Letting Service (FIXED or FLEXI)

Terms and conditions

When you confirm your application to the Haven Letting Service you agree to comply with these terms and conditions.

Haven Leisure Limited (“Haven” or “us”) provides an agency letting service to holiday homeowners whereby holiday accommodation can be let to Haven holidaymakers in return for a commission. Please read these terms and conditions carefully as, together with your application form to join the Haven Letting Service and your letting confirmation letter, they make up your agreement with us.

1. Signing up to Haven Letting Service

1.1 By applying to join the Haven Letting Service, you agree that if your application is successful, Haven will enrol you onto the Haven Letting Service until such time as your holiday home is more than seven years old from the date of manufacture. After this date, or, if your holiday home is older than seven years when you submit your application, Haven will discuss the suitability of joining or continuing the Haven Letting Service as part of your application.

1.2 You agree to let your holiday home to holidaymakers through Haven acting as your agent on these terms and conditions and the terms set out in your letting confirmation letter. You accept the grade allocated for your caravan as confirmed in the Haven holiday home letting guide and your letting confirmation letter.

1.3 All letting periods offered by you are subject to Haven acceptance and subject to ongoing availability as the applications are processed on a first come, first served basis.

2. Haven’s obligations

Haven will provide the following services for your Haven lettings:

2.1 key handling;

2.2 cleaning following the end of each letting period;

2.3 inventory replacements; and

2.4 carpet and upholstery cleaning.

3. Your obligations

You must ensure that:

3.1 Your holiday home is vacant by 10am on the first day of any letting period. You will be able to access your holiday home from 4pm on the day of departure of the Haven holidaymaker.

3.2 Your current year site fees have been paid in full or, if you are using the Haven Direct Debit scheme, your payments are up to date before each letting period commences. If you owe Haven any money and do not set up arrangements for payment with us, we may remove your holiday home from the Haven Letting Service and any bookings made for your holiday home may be moved, either temporarily or permanently.

3.3 You comply with the Park Rules (which are displayed at Park and a copy is available from your Park management team on request).

3.4 Your holiday home is fully equipped for the number of people it will sleep; it is of the correct specification for the letting grade and that the inventory items conform to the standard Haven inventory list provided to you.

3.5 Your holiday home is adequately insured against all loss, injury or damage, and third-party liability.

3.6 Your holiday home has all necessary gas and electrical safety certificates (including any required Portable Appliance Test certificates), a fully functional dry powder fire extinguisher, a smoke alarm and two fully functional carbon monoxide detectors.

3.7 Soft furnishings in your holiday home (e.g., mattresses, cushions, covers) comply with the Furniture and Furnishings Fire Safety Regulations 1988.

3.8 Your holiday home has a TV and a TV licence and a Haven-branded Wi-Fi router which will have been provided to you by Haven for its holidaymakers and which must always remain in the holiday home. The Haven Wi-Fi router is the property of Haven and we are responsible for its repair and maintenance. The router may be removed by us if you fail to satisfy Haven’s minimum letting requirements from time to time which are required for an owner to secure a free Haven router.

3.9 Personal items are removed from your holiday home prior to each letting period. If personal items are left in your holiday home, it may mean your holiday home cannot be let out meaning a loss of letting income. We may remove any items prior to the arrival of a guest, and we cannot be held responsible for storage of these items and by signing these terms and conditions, you confirm that we are permitted to dispose of these items which are not removed.

3.10 Your holiday home must be clean, well-maintained and of a smart appearance inside and out by 10am on the first day of any letting period. Haven will clean your holiday home after each letting period as standard. If Haven has to clean your holiday home ahead of a letting period (where this is not a post letting break standard cleaning service), then the full cost of cleaning will be charged to your owner account, and we may be unable to let your holiday home meaning a loss of your letting income.

3.11 Haven is provided with three labelled sets of keys to your holiday home.

3.12 Any decking with a lockable gate is left unlocked during letting periods.

3.13 Your Ramtech alarm (if any) is turned off during letting periods.

3.14 You must let us know if you have a dog/pet that stays in your holiday home. If you have a dog/pet that stays in your holiday home, your holiday home will be graded as pet/dog friendly.

3.15 You must remove all CCTV from the holiday home and surroundings and disable any recording devices for the duration of the letting season.

4. Gas and electricity

You are responsible for the cost of water, gas and electricity used during letting periods. The cost will be charged to your owner account.

5. Repairs

5.1 If a Haven holidaymaker damages your holiday home or there is a repair that needs to be made during a letting period, we will automatically carry out the work up to the cost of £100. For any repair work above £100 we will contact you to make you aware of the cost. If we are unable to get hold of you to confirm the cost of the work and it is having an impact on the guest, we will carry out the work and the cost will be charged to your owner account. Reports of damage or theft must be reported within 48 hours of your return to park. Repairs will only be covered if your holiday home has remained empty between the time the Haven guests depart and you return.

5.2 We will endeavour to match replacements in colour/pattern where possible, however this is not always possible due to what is available with holiday home manufacturers. If items are part of a set i.e., lamp shades, chairs etc. then we will replace the whole set if we cannot get a reasonable match. All replacement kitchen items, bedding, electrical items, decking, decking furniture (if required for the letting grade) will be replaced with our standard items.

5.3 The Repair Cover Plan is an optional purchase which will cover your holiday home throughout the current season. The Repair Cover Plan is non-refundable once your lettings have commenced for the season. If you have purchased the Repair Cover Plan, repairs will be free of charge to the extent that they are covered by the Repair Cover Plan. Cover only applies during periods of letting through Haven. Any damage identified by you on your return must be reported within 48 hours of your return to Park. If you have had other guests in your holiday home since the Haven guest have departed, the repairs will not be covered. The Park team will check for damage when cleaning your holiday home after the Haven holidaymaker has departed.

5.4 The Repair Cover Plan covers specified types of repair jobs up to £625 per repair. For damage which is not covered by the Repair Cover Plan you should claim against your holiday home insurance policy for these items. If the job is above £625 then you will also need to use your holiday home insurance policy. We will credit £50 per claim to your account as contribution towards your home insurance excess fee. The Repair Cover Plan is not an insurance policy. For damage not covered by the Repair Cover plan you should claim against your holiday home insurance policy for these items. Normal wear and tear is not covered. The Repair Cover Plan does not cover you for any loss of earnings arising out of a period that your holiday home is undergoing any repairs.

5.5 All repairs to your holiday home will be carried out as soon as possible in line with the Haven Service Charter timescales. Please note that the time to resolve repairs will be discussed with you, but if it falls outside of the Haven Service Charter then this would lead to a reduction in the letting income. This may happen, for example, if the repair requires parts from the caravan manufacturer.

6. Wear and tear

6.1 You are responsible for the cost of repairing or replacing items due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or ageing. It is a form of depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance.

6.2 We do accept accredited guide dogs in all of our caravan holiday homes and in all areas of our parks. This means there may be occasions where a pet/dog is allowed to stay in your holiday home even if your holiday home is not graded as dog/pet friendly.

7. Letting periods

7.1 We reserve the right to close inclusion to the Haven Letting Service for a letting period once we have reached the maximum number of caravans that we can let during that letting period.

7.2 A minimum of six weeks’ notice is required to remove or change letting periods.

7.3 You may not be able to remove a letting period if your holiday home has already been pre-booked.

7.4 A letting period cannot be added within seven days of commencement. Please note you can still contact the Park to make them aware your holiday home is available at short notice and you can be added to the wait list.

7.5 Registering your guests’ arrival for a private owner booking cannot be used to notify Haven of changes to your Haven Letting Service letting periods. In the event of a double booking, the booking made by Haven will be honoured.

8. Payment of letting income

8.1 You can choose to receive either FIXED or FLEXI letting income. FIXED and FLEXI letting income cannot be combined during the current letting season.

8.2 Haven will transfer your letting income earned to your owner account at the end of the season. You can request your letting income earlier at: owners.haven.com. You authorise Haven to handle all letting periods and to receive all letting income on your behalf. Even though Haven may have monies held against your lettings account, you will be required to pay all costs owed under your owner’s account.

8.3 If you are on the FLEXI letting service and the value of the letting period falls lower than £10 per night after the deductions, we will ensure you receive a minimum letting income of £10 per night.

8.4 If you are on the FLEXI letting service, please be aware holiday prices fluctuate daily and the price you see online on haven.com may not be of the same value as the booking allocated to your holiday home.

8.5 You will not receive any FIXED or FLEXI letting income for any period in which the Park is closed (which for the avoidance of doubt includes both out of season closures and any period(s) of closure for reasons that are beyond Haven’s control during the season). In the event the Park is required to close for reasons outside of Haven’s control (for example, but not limited to, because of acts of God, flood, drought, earthquake or other natural disaster, an epidemic or pandemic, or any other event or circumstance beyond our control). Haven’s obligation to pay you any letting income will be waived for the duration of the Park’s closure.

8.6 If your holiday home is not owned by you as an individual, but via your business or a limited company, you are responsible for informing us of this on initial sign up to the Haven Lettings Service. If your business or limited company is registered for VAT, your lettings income will be inclusive of this and if you wish, you can raise a VAT invoice to us for net monies due from the letting of your holiday home. It is your responsibility to raise an invoice, which should be sent to Owner Accounts.

8.7 Your income is subject to UK income tax and should be declared to HM Revenue & Customs (HMRC) via your personal self-assessment tax return. If you are unsure of your UK tax position you should seek your own tax advice.

8.8 If your usual place of residency is outside of the UK, then under the HMRC non-resident landlord scheme, we are obliged to withhold UK tax at the then prevailing rate. We will pay this sum directly to HMRC, based on your accrued letting income. We will continue to do so unless you have informed us that you live in the UK for more than six months of the year, or we receive notification from HRMC that you should receive payments gross of tax. If you believe withholding tax has been incorrectly deducted from your letting income, it will be your responsibility to recover this from HMRC via your self-assessment tax return.

9. Data Protection

9.1 We will process the personal data of all guests to enable us to manage arrivals efficiently and to communicate with them, in the case of a health and safety issue.

9.2 We will hold your guests’ data for a maximum of 30 days after your guests have departed. At the end of that period, the data will either be deleted completely or anonymised.

9.3 For more information, please see our Privacy Policy at: www.haven.com/support/privacy-policy

10. Termination

10.1 We may terminate this agreement at any time if you fail to comply with it, or breach any of its terms or the terms of your licence agreement.

10.2 You may choose to withdraw from the Haven Letting Service at any time by providing us with at least six weeks’ written (by email or letter) notice to your Park team. In the event that you part-exchange your holiday home and you wish to let the holiday home you have part-exchanged into, we will work with you to ensure the dates are transferred over to your new holiday home. Please note that your participation in the Haven Letting Service will otherwise terminate in the event of the sale of your holiday home.

10.3 We reserve the right to withdraw a holiday home from the Haven Letting Service at any time for any given reason.

10.4 After receiving your withdrawal notice, we will remove your holiday home from the Haven Letting Service and we will not allocate any further bookings to your holiday home.

11. General

11.1 Entire Agreement

11.1.1 This agreement constitutes the entire agreement between you and us.

11.1.2 Each party acknowledges that in entering into this agreement it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

11.2 Variation, validity and waiver

11.2.1 No variation of this agreement shall be effective unless it is in writing and signed by the parties.

11.2.2 If any element(s) of this agreement is or becomes invalid, illegal and/or unenforceable, it shall be deleted. Any deletion under this clause shall not affect the validity and enforceability of the rest of this agreement.

11.2.3 A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

11.2.4 A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

11.3. Third party rights.

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. The rights of the parties to rescind or vary this agreement are not subject to the consent of any other person.

11.4. Governing law.

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Haven Letting Service (FIXED or FLEXI)

Terms and conditions

When you confirm your application to the Haven Letting Service you agree to comply with these terms and conditions.

Haven Leisure Limited (“Haven” or “us”) provides an agency letting service to holiday homeowners whereby holiday accommodation can be let to Haven holidaymakers in return for a commission. Please read these terms and conditions carefully as, together with your application form to join the Haven Letting Service and your letting confirmation letter, they make up your agreement with us.

1. Signing up to Haven Letting Service

1.1 By applying to join the Haven Letting Service, you agree that if your application is successful, Haven will enrol you onto the Haven Letting Service until such time as your holiday home is more than seven years old from the date of manufacture. After this date, or, if your holiday home is older than seven years when you submit your application, Haven will discuss the suitability of joining or continuing the Haven Letting Service as part of your application.

1.2 You agree to let your holiday home to holidaymakers through Haven acting as your agent on these terms and conditions and the terms set out in your letting confirmation letter. You accept the grade allocated for your caravan as confirmed in the Haven holiday home letting guide and your letting confirmation letter.

1.3 All letting periods offered by you are subject to Haven acceptance and subject to ongoing availability as the applications are processed on a first come, first served basis.

2. Haven’s obligations

Haven will provide the following services for your Haven lettings:

2.1 key handling;

2.2 cleaning following the end of each letting period;

2.3 inventory replacements; and

2.4 carpet and upholstery cleaning.

3. Your obligations

You must ensure that:

3.1 Your holiday home is vacant by 10am on the first day of any letting period. You will be able to access your holiday home from 4pm on the day of departure of the Haven holidaymaker.

3.2 Your current year site fees have been paid in full or, if you are using the Haven Direct Debit scheme, your payments are up to date before each letting period commences. If you owe Haven any money and do not set up arrangements for payment with us, we may remove your holiday home from the Haven Letting Service and any bookings made for your holiday home may be moved, either temporarily or permanently.

3.3 You comply with the Park Rules (which are displayed at Park and a copy is available from your Park management team on request).

3.4 Your holiday home is fully equipped for the number of people it will sleep; it is of the correct specification for the letting grade and that the inventory items conform to the standard Haven inventory list provided to you.

3.5 Your holiday home is adequately insured against all loss, injury or damage, and third-party liability.

3.6 Your holiday home has all necessary gas and electrical safety certificates (including any required Portable Appliance Test certificates), a fully functional dry powder fire extinguisher, a smoke alarm and two fully functional carbon monoxide detectors.

3.7 Soft furnishings in your holiday home (e.g., mattresses, cushions, covers) comply with the Furniture and Furnishings Fire Safety Regulations 1988.

3.8 Your holiday home has a TV and a TV licence and a Haven-branded Wi-Fi router which will have been provided to you by Haven for its holidaymakers and which must always remain in the holiday home. The Haven Wi-Fi router is the property of Haven and we are responsible for its repair and maintenance. The router may be removed by us if you fail to satisfy Haven’s minimum letting requirements from time to time which are required for an owner to secure a free Haven router.

3.9 Personal items are removed from your holiday home prior to each letting period. If personal items are left in your holiday home, it may mean your holiday home cannot be let out meaning a loss of letting income. We may remove any items prior to the arrival of a guest, and we cannot be held responsible for storage of these items and by signing these terms and conditions, you confirm that we are permitted to dispose of these items which are not removed.

3.10 Your holiday home must be clean, well-maintained and of a smart appearance inside and out by 10am on the first day of any letting period. Haven will clean your holiday home after each letting period as standard. If Haven has to clean your holiday home ahead of a letting period (where this is not a post letting break standard cleaning service), then the full cost of cleaning will be charged to your owner account, and we may be unable to let your holiday home meaning a loss of your letting income.

3.11 Haven is provided with three labelled sets of keys to your holiday home.

3.12 Any decking with a lockable gate is left unlocked during letting periods.

3.13 Your Ramtech alarm (if any) is turned off during letting periods.

3.14 You must let us know if you have a dog/pet that stays in your holiday home. If you have a dog/pet that stays in your holiday home, your holiday home will be graded as pet/dog friendly.

3.15 You must remove all CCTV from the holiday home and surroundings and disable any recording devices for the duration of the letting season.

4. Gas and electricity

You are responsible for the cost of water, gas and electricity used during letting periods. The cost will be charged to your owner account.

5. Repairs

5.1 If a Haven holidaymaker damages your holiday home or there is a repair that needs to be made during a letting period, we will automatically carry out the work up to the cost of £100. For any repair work above £100 we will contact you to make you aware of the cost. If we are unable to get hold of you to confirm the cost of the work and it is having an impact on the guest, we will carry out the work and the cost will be charged to your owner account. Reports of damage or theft must be reported within 48 hours of your return to park. Repairs will only be covered if your holiday home has remained empty between the time the Haven guests depart and you return.

5.2 We will endeavour to match replacements in colour/pattern where possible, however this is not always possible due to what is available with holiday home manufacturers. If items are part of a set i.e., lamp shades, chairs etc. then we will replace the whole set if we cannot get a reasonable match. All replacement kitchen items, bedding, electrical items, decking, decking furniture (if required for the letting grade) will be replaced with our standard items.

5.3 The Repair Cover Plan is an optional purchase which will cover your holiday home throughout the current season. The Repair Cover Plan is non-refundable once your lettings have commenced for the season. If you have purchased the Repair Cover Plan, repairs will be free of charge to the extent that they are covered by the Repair Cover Plan. Cover only applies during periods of letting through Haven. Any damage identified by you on your return must be reported within 48 hours of your return to Park. If you have had other guests in your holiday home since the Haven guest have departed, the repairs will not be covered. The Park team will check for damage when cleaning your holiday home after the Haven holidaymaker has departed.

5.4 The Repair Cover Plan covers specified types of repair jobs up to £625 per repair. For damage which is not covered by the Repair Cover Plan you should claim against your holiday home insurance policy for these items. If the job is above £625 then you will also need to use your holiday home insurance policy. We will credit £50 per claim to your account as contribution towards your home insurance excess fee. The Repair Cover Plan is not an insurance policy. For damage not covered by the Repair Cover plan you should claim against your holiday home insurance policy for these items. Normal wear and tear is not covered. The Repair Cover Plan does not cover you for any loss of earnings arising out of a period that your holiday home is undergoing any repairs.

5.5 All repairs to your holiday home will be carried out as soon as possible in line with the Haven Service Charter timescales. Please note that the time to resolve repairs will be discussed with you, but if it falls outside of the Haven Service Charter then this would lead to a reduction in the letting income. This may happen, for example, if the repair requires parts from the caravan manufacturer.

6. Wear and tear

6.1 You are responsible for the cost of repairing or replacing items due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or ageing. It is a form of depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance.

6.2 We do accept accredited guide dogs in all of our caravan holiday homes and in all areas of our parks. This means there may be occasions where a pet/dog is allowed to stay in your holiday home even if your holiday home is not graded as dog/pet friendly.

7. Letting periods

7.1 We reserve the right to close inclusion to the Haven Letting Service for a letting period once we have reached the maximum number of caravans that we can let during that letting period.

7.2 A minimum of six weeks’ notice is required to remove or change letting periods.

7.3 You may not be able to remove a letting period if your holiday home has already been pre-booked.

7.4 A letting period cannot be added within seven days of commencement. Please note you can still contact the Park to make them aware your holiday home is available at short notice and you can be added to the wait list.

7.5 Registering your guests’ arrival for a private owner booking cannot be used to notify Haven of changes to your Haven Letting Service letting periods. In the event of a double booking, the booking made by Haven will be honoured.

8. Payment of letting income

8.1 You can choose to receive either FIXED or FLEXI letting income. FIXED and FLEXI letting income cannot be combined during the current letting season.

8.2 Haven will transfer your letting income earned to your owner account at the end of the season. You can request your letting income earlier at: owners.haven.com. You authorise Haven to handle all letting periods and to receive all letting income on your behalf. Even though Haven may have monies held against your lettings account, you will be required to pay all costs owed under your owner’s account.

8.3 If you are on the FLEXI letting service and the value of the letting period falls lower than £10 per night after the deductions, we will ensure you receive a minimum letting income of £10 per night.

8.4 If you are on the FLEXI letting service, please be aware holiday prices fluctuate daily and the price you see online on haven.com may not be of the same value as the booking allocated to your holiday home.

8.5 You will not receive any FIXED or FLEXI letting income for any period in which the Park is closed (which for the avoidance of doubt includes both out of season closures and any period(s) of closure for reasons that are beyond Haven’s control during the season). In the event the Park is required to close for reasons outside of Haven’s control (for example, but not limited to, because of acts of God, flood, drought, earthquake or other natural disaster, an epidemic or pandemic, or any other event or circumstance beyond our control). Haven’s obligation to pay you any letting income will be waived for the duration of the Park’s closure.

8.6 If your holiday home is not owned by you as an individual, but via your business or a limited company, you are responsible for informing us of this on initial sign up to the Haven Lettings Service. If your business or limited company is registered for VAT, your lettings income will be inclusive of this and if you wish, you can raise a VAT invoice to us for net monies due from the letting of your holiday home. It is your responsibility to raise an invoice, which should be sent to Owner Accounts.

8.7 Your income is subject to UK income tax and should be declared to HM Revenue & Customs (HMRC) via your personal self-assessment tax return. If you are unsure of your UK tax position you should seek your own tax advice.

8.8 If your usual place of residency is outside of the UK, then under the HMRC non-resident landlord scheme, we are obliged to withhold UK tax at the then prevailing rate. We will pay this sum directly to HMRC, based on your accrued letting income. We will continue to do so unless you have informed us that you live in the UK for more than six months of the year, or we receive notification from HRMC that you should receive payments gross of tax. If you believe withholding tax has been incorrectly deducted from your letting income, it will be your responsibility to recover this from HMRC via your self-assessment tax return.

9. Data Protection

9.1 We will process the personal data of all guests to enable us to manage arrivals efficiently and to communicate with them, in the case of a health and safety issue.

9.2 We will hold your guests’ data for a maximum of 30 days after your guests have departed. At the end of that period, the data will either be deleted completely or anonymised.

9.3 For more information, please see our Privacy Policy at: www.haven.com/support/privacy-policy

10. Termination

10.1 We may terminate this agreement at any time if you fail to comply with it, or breach any of its terms or the terms of your licence agreement.

10.2 You may choose to withdraw from the Haven Letting Service at any time by providing us with at least six weeks’ written (by email or letter) notice to your Park team. In the event that you part-exchange your holiday home and you wish to let the holiday home you have part-exchanged into, we will work with you to ensure the dates are transferred over to your new holiday home. Please note that your participation in the Haven Letting Service will otherwise terminate in the event of the sale of your holiday home.

10.3 We reserve the right to withdraw a holiday home from the Haven Letting Service at any time for any given reason.

10.4 After receiving your withdrawal notice, we will remove your holiday home from the Haven Letting Service and we will not allocate any further bookings to your holiday home.

11. General

11.1 Entire Agreement

11.1.1 This agreement constitutes the entire agreement between you and us.

11.1.2 Each party acknowledges that in entering into this agreement it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

11.2 Variation, validity and waiver

11.2.1 No variation of this agreement shall be effective unless it is in writing and signed by the parties.

11.2.2 If any element(s) of this agreement is or becomes invalid, illegal and/or unenforceable, it shall be deleted. Any deletion under this clause shall not affect the validity and enforceability of the rest of this agreement.

11.2.3 A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

11.2.4 A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

11.3. Third party rights.

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. The rights of the parties to rescind or vary this agreement are not subject to the consent of any other person.

11.4. Governing law.

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Terms and conditions

All repairs to your holiday home will be carried out as soon as possible in line with our standard ‘repair charter’ timescales.

Please note that if the repair requires parts from the caravan manufacturer, the time to resolve will be discussed with you, but it may fall outside of the Haven Service Charter. In which case the Haven Service Charter credit will not be applicable.

If there is a repair which needs to be made during the letting period and that is not covered in the Repair Cover Plan, we will automatically carry out the work up to the cost of £100 and this cost will be charged to your owner account. For anything above £100, we will contact you to make you aware of the cost. If we are unable to get hold of you to confirm the cost of the work is approved then and it is having an impact on the guest, then we will carry out the work.

The Repair Cover Plan will cover your holiday home throughout the current season. The Repair Cover Plan is non-refundable once your lettings have commenced for the season.

The Repair Cover Plan applies only during periods of letting through Haven and expires at the end of each of those letting periods. It does not apply during your occupation nor periods of occupations by your family, other guests or private lets.

Reports of damage or theft must be reported within 48 hours of your return to park. Repairs will only be covered if your holiday home has remained empty between the time the Haven guests depart and your return.

We do aim to match replacements in colour/pattern where possible, however this is not always possible due to what is available with caravan manufacturers, and if not, we will contact you to discuss options. If items are part of a set i.e. lamp shades, chairs etc. then we will replace the whole set if we cannot get a reasonable match.

All replacement kitchen inventory items, bedding, electrical items, decking, decking furniture (if required for the grade) will be replaced with our standard items.

This is not an insurance policy and it is your responsibility to ensure your holiday home is adequately insured. You must cover your loss of letting income where significant repairs are being carried out to the holiday home such that any booked lettings cannot proceed.

Wear and tear is a form of depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or ageing. The Repair Cover Plan does not cover wear and tear.

Damage caused by a Haven holiday maker is harm that’s committed on purpose, by accident or through neglect that affects the normal function or usefulness of your holiday home and will be covered by the Repair Cover Plan up to £625 per repair. For any job above this level, you will need to use your holiday home insurance.