Static caravan owners' legal rights
Owning a caravan is great fun. There’s nothing like having a permanent escape in a beautiful location for making memories with your loved ones. It may well end up being a big part of your life, so buying a static caravan as a family holiday home is not something you should take lightly. Indeed, as a static caravan owner or potential buyer, it’s important to know where you stand with regards to your legal rights.
In the UK, there is no specific legislation regulating the static caravan industry. However, the Mobile Homes Act 2013 introduced a new site licensing regime which gives buyers some protection but does not extend to holiday homes. In this article we will also set out static caravan owners’ legal rights that are found in other pieces of legislation. Read on to get to grips with the must knows.
At Haven, we follow the guidance from the Competition and Markets Authority in 2014 regarding contracts, that says companies should not:
Levy excessive penalties for cancelling a contract
Make the terms of the contract deliberately misleading
Hide important terms in the contractual small print
Use the terms of the contract to take away or reduce a customer’s statutory rights
Consumer Rights Act
The Consumer Rights Act (“CRA”) is a law that came into effect in 2015, replacing the Sales of Goods Act 1979. The act applies to the sale of holiday homes and guarantees a number of “statutory rights” for you, the consumer. These include the following:
That the product is of satisfactory quality
That it is fit for purpose
The goods are to be as described
Buyers have the right to have goods installed correctly
They also have the right for the goods to be delivered without undue delay or within 30 days of the contract being made unless otherwise agreed
At Haven we follow these rules in full and we will always provide holiday homes which comply with the consumer rights listed above. We’ll always do our best to make sure that you’re satisfied with your purchase. However, there will be occasions when a customer might change their mind about their new caravan and that’s why we offer a cooling-off period on every purchase.
We want to make sure that you’re absolutely content with your purchase. That’s why, before buying your dream holiday home at Haven, we offer you the opportunity to book a free visit to our park so you can get a feel for life as an owner. The last thing we want is for you to sign up for something then have regrets. Of course, there's no obligation to buy at all and if you do decide to take the plunge then we offer a 30-day money back guarantee on all models.
We know it’s inevitable that some people will make the decision to buy a static caravan, - then change their minds. This might be due to an unexpected financial reason, or a personal change of situation. Rest assured, at Haven we consider the option to change your mind to be among your rights as a consumer. So, if you do end up having an unforeseen change of heart, we have a 30-day cooling-off period. This is a full money-back guarantee lasting for 30 days after buying your holiday home. If it doesn’t work out, you’re entitled to simply hand us back the key and walk away. Our expert team of staff are happy to talk to you at any time and will guide you through every step of your ownership journey if you have any concerns along the way.
Your data rights
At Haven we are committed to respecting your privacy. In order to protect your data, we follow strict security procedures on how personal information is stored and used and who sees it. We treat your information with the utmost care and have secure access to all transactional areas of our websites and apps using ‘https’ technology. It goes without saying that access to your personal information is password protected, and sensitive data is secured and tokenised.
Consent is our keyword when it comes to your data and gaining your consent is always our first priority. For example, we may ask you if you would like to receive news and offers such as relevant products and services including tailored special offers, discounts, promotions, events, competitions. If we ask you this, we will always give you the option to tick a box to inform us of your preferences.
We follow the law on data protection that sets out the reasons for which a company may collect and process personal data. This may be in order to fulfil our contract to you, for legal compliance, or to pursue our legitimate interests. In the case of buying a caravan with us, we may carry out checks against the electoral roll and credit reference agencies and/or conduct identity verification and financial crime screening checks as part of our obligations under Money Laundering and Financial Conduct Authority (FCA) regulations.
After we collect and process your personal data, we’ll only keep it for as long as is necessary, for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised. For more information on static caravan owners’ legal rights, when they apply, and how to exercise them, have a look at: https://ico.org.uk/your-data-matters/