Coronavirus FAQs

Click here for the latest updates on how Government guidelines may affect your holiday or visiting us as an owner

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Haven Promise

Our Haven Promise means we've got you covered. And you don't need to do a thing – it's part of every booking. ​We're also pleased to announce that we've been ranked 3rd Best Travel Company by Money Saving Expert for overall experience in their Covid refunds survey.​

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Clean and Safe

We've introduced our Clean and Safe Charter to protect you and give you peace of mind. This includes our new Caravan Cleanliness Guarantee. If the caravan is not clean to the standards we expect you will receive a full, no-quibble refund for the cost of your holiday.​

Holiday your way

Are you on the hunt for a great escape, or a great adventure? Now, you can book the Haven holiday that suits you best. If you're keen to explore the local area with a lovely holiday home as your base and a selection of on-site restaurants and takeaways, then a Haven Stay holiday is for you. But if you want all that, plus organised activities, adrenaline-pumping adventures, and family entertainment on tap, choose a Stay+Play holiday and get ready to make some exciting memories.

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Haven Stay+Play Holidays

Ready for a change of pace? Book your next break and enjoy the great outdoors, adrenaline-boosting activities, on-site restaurants and takeaways, and epic evening entertainment

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Haven Stay Holidays

If you’re looking for a real change of scenery, then our Haven Stay holidays are just the ticket, get your fresh air fix with plenty of room to roam.

COVID-19 and your personal data

Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances.

As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.

To ensure that we are transparent with you about how we process your personal data please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and well being.