It's time for a holiday!
It's been a long time coming, there's been plenty of preparation, months of waiting but we are almost ready to reopen our parks!
We are pleased to announce that we will be welcoming holidaymakers back to our parks in England on Monday 6 July and in Scotland on Friday 17 July.
We're also preparing to welcome holidaymakers back to our Welsh Parks from Monday 13 July, we are just awaiting final Welsh Government confirmation.
We cannot wait to welcome guests and start the summer!
Coronavirus Concerns
If you are affected by a local lockdown please ensure you follow the Government advice and do not travel. Your booking is automatically covered by the Haven Coronavirus Book with Confidence Guarantee which means you are able to cancel your booking and receive a full refund or change your booking without charge. Please help us to keep everyone safe and do not travel if you are part of a local lockdown. To use your Haven Coronavirus Book with Confidence Guarantee all you need to do is call us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival.
Do not travel if you feel unwell and please remember to follow the Government guidance and do not leave home if you or someone you live with has any of the following: a high temperature, a new, continuous cough or a loss of, or change to, your sense of smell or taste. If you or anyone in your household has any of the symptoms listed, stay at home, isolate and do not travel. Please go to https://www.gov.uk/coronavirus for the latest information.
We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus. After arrival, if you feel that you may have developed symptoms of Coronavirus we ask that you take the following steps to best support you, your family and other guests on park.
What you should do if you are unwell on park
- Call reception or park security with your caravan location and number. We will need to record that you have potential symptoms, so please ensure you call our team so we can support you
- If you are well enough to travel, you will be asked to go home to self-isolate, avoiding public transport
- Should you feel too unwell or be unable to leave, we will ask you to isolate in your caravan and we will support you as appropriate
COVID-19 and your personal data
Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances.
As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
To ensure that we are transparent with you about how we process your personal data please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and wellbeing.
Managing your break
We have now contacted all guests who are due to join us for holidays in July and explained the offering we will be providing for holidaymakers and options available to them. For guests who were due to arrive on our Welsh or Scottish parks in early July and may have an affected break, we will be in contact with you directly via email and will offer you the following options:
1. Move your holiday to a different park or later date in 2020 or 2021
2. A full refund*
We would like to thank everyone for their patience whilst we work through this as quickly as we can.
For guests who have had breaks cancelled earlier in the year and have credit held to use towards a future holiday, we will be contacting you week commencing 29th June with details of our new rebooking website. We apologise for the delay surrounding this as we have been building a brand new website for you.
Whether joining us in the next few weeks or later this year, we look forward to welcoming you to Haven!
*Please note that refunds my take up to 28 days process.
Coronavirus Book With Confidence Guarantee
It is free of charge and applied to all 2020/21 bookings. In relation to the Coronavirus outbreak you are covered for the following:
1. The park is closed
2. UK Government restrictions on travel
3. You are unable to travel due to sickness or isolation
4. You consider it unsafe to come on holiday
All you need to do is call us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival and you can:
1. Transfer your holiday to new dates in 2020 or 2021, free of charge*
2. If you don't know your new dates, transfer your money into a Haven holding account to be redeemed against a future holiday, again free of charge*
3. Cancel your booking and receive a full no quibble refund
Just call us during the guarantee change window period and our team will be delighted to help you.
Find out moreThe Haven Clean and Safe Charter
There's so much to look forward to on a Haven holiday. From miles of beaches, to parks with wide open spaces, each of our self-contained, self-catered holiday homes are all well spaced apart, so each one is already designed for social distancing.
But while our parks were closed we've been busy, making sure they are safe and secure for everyone when we open.
Our new Clean and Safe Charter has been designed to ensure we are protecting our guests in these uncertain times, and giving reassurance that all public areas and private caravans will be scrupulously clean whilst adopting social distancing guidelines in all public areas.
We've also introduced our brand new and industry leading Haven Caravan Cleanliness Guarantee. If your caravan is not cleaned to the standards we expect, you will receive a full, no-quibble refund for the cost of your holiday. We hope you'll feel confident with the changes we have made and look forward to welcoming you to our parks.
Discover more about your break
Whether you've holidayed with us for years or are coming to Haven for the first time this summer we are sure you have lots of questions you may need answering.
We also appreciate you may have had a holiday cancelled already this year and want to understand more about our refunds or how to rebook your holiday.
So whatever the question, from our new arrival process to takeaway offerings, managing your booking to our Coronavirus Book with Confidence Guarantee, we've got it covered.
Your Questions AnsweredHoliday Home ownership
If you're thinking of holiday home ownership then we would love to hear from you. You have the choice of 38 parks across the UK and as we reopen our parks, we look forward to welcoming you back for holiday home sales appointments.
We will start taking appointments from:
- 4 July in England
- 4 July in Scotland
- 13 July in Wales
Our sales teams are contactable by telephone and email, you can request a digital brochure for any of our 38 ownership parks.
Please contact us if you wish to arrange a visit or have any questions concerning caravan sales appointments restarting from 4 July.
If you're interested in moving to Haven from another park, then head here to find out just how easy it is and to make an enquiry. We look forward to welcoming you back to see the coastal ownership experience that Haven prides itself on.
Haven Hideaway - 2020 Holidays
Haven Hideaway provides all the fun of the great outdoors but to comply with government coronavirus rules it is without access to the usual activities, restaurants, pools or entertainments. You can still pick up your essentials from the well-stocked on-park supermarket, the launderette is open, plus plenty of take away food options. Enjoy it all while staying in the comfort of your very own self-catered, self-contained accommodation.
The great outdoors
Self-contained accommodation
Picture-perfect views
You'll find Haven parks in the prettiest parts of the UK. So you and your family can explore miles of beautiful beaches, coastline and cliffs.
At Haven, we've got wide open spaces just a short drive away.
Holiday deals for you and your family
If you’re still looking to take a break on the British coast this year then have a browse through our latest offerings both for 2020 and for 2021. With 37 self-catering holiday parks around the UK coastline, we have accommodation to suit every taste and budget. Your family break is just a short drive away.
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