Time for a break

While we are nearing the end of our 2020 season, we know there are still thousands of families looking to get away and have a fun and welcome escape from every day life. Whether you're on your first Haven break ever, your first of the season, or are a regular visitor, the Coronavirus pandemic means we have new procedures and booking systems in place for visiting our on park venues. Before you head to park please look through the information so you're aware of any changes we've made.

Government announcements and updates

If your booking does not comply with the new Government legislation, or you no longer wish to holiday with us, breaks are covered by our Coronavirus Book with Confidence Guarantee

For more information please visit our FAQs.

Test and trace

Following Government requirements, we legally have to record all guests visiting our indoor locations including arcades, restaurants and entertainment venues for NHS test and trace purposes.

  • Step 1: Download the NHS test and trace app. Search NHS COVID 19 in your app store
  • Step 2: Follow the set-up details in the app
  • Step 3: Use the app to scan the QR code found on the entrance to the venues

Please note: If you are travelling to our parks in Scotland we will manually record your details and will securely store the data you provide, in line with GDPR for 21 days.

Coronavirus Concerns

If you are affected by a local lockdown please ensure you follow the Government advice and do not travel. Your booking is automatically covered by the Haven Coronavirus Book with Confidence Guarantee which means you are able to cancel your booking and receive a full refund or change your booking without charge, between 28 days and 3 days prior to arrival.

Do not travel if you feel unwell and please remember to follow the Government guidance and do not leave home if you or someone you live with has any of the following: a high temperature, a new, continuous cough or a loss of, or change to, your sense of smell or taste. If you or anyone in your household has any of the symptoms listed, stay at home, isolate and do not travel. Please go to https://www.gov.uk/coronavirus for the latest information.

We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus.

What you should do if you are unwell on park

If you feel that you may have developed symptoms of Coronavirus we ask that you take the following steps to best support you, your family and other guests on park.

Call reception or park security with your caravan location and number. We will need to record that you have potential symptoms, so please ensure you call our team so we can support you.

If you are well enough to travel, you will be asked to go home to self-isolate, avoiding public transport.

Should you feel too unwell or be unable to leave, we will ask you to isolate in your caravan and we will support you as appropriate.

Book with confidence logo

Plan your escape

Our Book with Confidence Guarantee means you can book your holiday knowing you're covered if Coronavirus interrupts your plans. Take a look at the video to show you more.

Clean and safe logo

Clean and Safe

We've introduced our new Clean and Safe Charter to protect you and give you peace of mind. This includes our new Caravan Cleanliness Guarantee. Take a look at the video to show you more

Haven Hideaway - 2020 holidays

Our Haven Hideaway offering allows you to get away for a well-deserved break, without some of the usual Haven experience.

The Haven Hideaway experience in October will include limited availability to some of the activities, provided they are booked through the What's On app. We are constantly updating our app, please always download the latest version before booking any activities. You will also be able to enjoy a meal at our restaurants but tables MUST be pre-booked at www.haven-food.com.

For all November bookings the Haven Hideaway offering only provides guaranteed access to outdoor play areas, supermarkets, takeaways and launderettes subject to availability on park. All other park facilities are unavailable. This brand-new experience and all new bookings for the 2020 season will be taken on the basis of this product until further notice.

**Available at all parks excluding Seaview and Riviere Sands.

COVID-19 and your personal data

Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances.

As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.

To ensure that we are transparent with you about how we process your personal data please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and well being.

*Terms and conditions

*Money kept within your holiday account - must be used within 12 months and can be applied to a 2021 booking.

^Moving to another Haven park - if you select a lower priced break we will refund the difference. If you select a higher priced break, you will need to pay the outstanding balance.