2020 and 2021
Time for a break
While we are nearing the end of our 2020 season, we know there are still thousands of families looking to get away and have a fun and welcome escape from every day life. Whether you're on your first Haven break ever, your first of the season, or are a regular visitor, the Coronavirus pandemic means we have new procedures and booking systems in place for visiting our on park venues. Before you head to park please look through the information so you're aware of any changes we've made.
Government announcements and updates
If your booking does not comply with the new Government legislation, or you no longer wish to holiday with us, breaks are covered by our Coronavirus Book with Confidence Guarantee.
For more information please visit our FAQs.
Test and trace
Coronavirus Concerns
If you are affected by a local lockdown please ensure you follow the Government advice and do not travel. Your booking is automatically covered by the Haven Coronavirus Book with Confidence Guarantee which means you are able to cancel your booking and receive a full refund or change your booking without charge, between 28 days and 3 days prior to arrival.
Do not travel if you feel unwell and please remember to follow the Government guidance and do not leave home if you or someone you live with has any of the following: a high temperature, a new, continuous cough or a loss of, or change to, your sense of smell or taste. If you or anyone in your household has any of the symptoms listed, stay at home, isolate and do not travel. Please go to https://www.gov.uk/coronavirus for the latest information.
We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus.
What you should do if you are unwell on park
If you feel that you may have developed symptoms of Coronavirus we ask that you take the following steps to best support you, your family and other guests on park.
Managing your break
If you have a break coming up shortly there are some things that you will need to consider ahead of your break.
For guests who booked before 14 May 2020, don't forget to download the Haven What's On app so that you can book you and your family on a whole range of activities and make sure to have the latest version downloaded. Fly high into the sky on a bungee trampoline, explore the park on a kart or Segway or relax in our Creative Studio and let your inner artist emerge with Pic 'n' Paint Pottery!
All guests during October will be able to book a table in our restaurants through www.haven-food.com and of course our takeaways are available to order. If you want to make sure you have a range of food essentials ready and waiting in your caravan on your arrival then don't forget to add this to your account before arrival. More details on our grocery starter pack are available here.
Whether you are joining us in the next few weeks or later this year, we look forward to welcoming you to Haven!
Plan your escape
Our Book with Confidence Guarantee means you can book your holiday knowing you're covered if Coronavirus interrupts your plans. Take a look at the video to show you more.
Clean and Safe
We've introduced our new Clean and Safe Charter to protect you and give you peace of mind. This includes our new Caravan Cleanliness Guarantee. Take a look at the video to show you more
Haven Hideaway - 2020 holidays
Our Haven Hideaway offering allows you to get away for a well-deserved break, without some of the usual Haven experience.
The Haven Hideaway experience in October will include limited availability to some of the activities, provided they are booked through the What's On app. We are constantly updating our app, please always download the latest version before booking any activities. You will also be able to enjoy a meal at our restaurants but tables MUST be pre-booked at www.haven-food.com.
For all November bookings the Haven Hideaway offering only provides guaranteed access to outdoor play areas, supermarkets, takeaways and launderettes subject to availability on park. All other park facilities are unavailable. This brand-new experience and all new bookings for the 2020 season will be taken on the basis of this product until further notice.
**Available at all parks excluding Seaview and Riviere Sands.
COVID-19 and your personal data
Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances.
As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
To ensure that we are transparent with you about how we process your personal data please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and well being.
*Terms and conditions
*Money kept within your holiday account - must be used within 12 months and can be applied to a 2021 booking.
^Moving to another Haven park - if you select a lower priced break we will refund the difference. If you select a higher priced break, you will need to pay the outstanding balance.