More time for family time

Since we reopened our parks in July we've hosted thousands of families and are delighted to have provided so many guests with a fun and welcome escape from everyday life. So much so, that we're extending 16 of our parks opening dates until November 2020. So, if you still fancy getting away to the coast this year, we're ready to welcome you. Find out more about our November breaks here.

For guests visiting us in September and October, we've opened many of our facilities, in line with Government guidelines. When joining us there will be a range of different things to enjoy from having a meal in our restaurants to enjoying a range of leisure activities.*

We're in the process of communicating to any guests travelling with us in September and October to let them know what will be available during their break, as well as letting them know where they may be able to upgrade to enjoy more of the Haven experience.

*Subject to availability and in line with Government guidance. Pools and entertainment are only available for guests who booked before 14 May 2020.

Latest Government announcements

If you are travelling from an area with local restrictions, particularly if you are unable to travel outside of your local area, please follow the latest Government guidelines

In order to comply with new Government restrictions, we will be closing our restaurants, bars and entertainment venues at 10pm across all our parks to conform with new curfew measures. For further information visit our FAQs.

Face coverings must be worn until seated at your table in our restaurants and entertainment venues and when inside any of our venues on park, unless exempt under Government guidelines. Please follow the rules so that we can help keep everyone safe. Please note we can only allow a maximum of 6 people per table booking.

Due to local restrictions please visit the relevant government websites for the latest information. For Craig Tara or Seton Sands in Scotland, we are complying with these Government restrictions. For Haggerston Castle, Berwick, Cala Gran or Marton Mere in England, we are complying with these Government restrictions. We are unable to accept any bookings, regardless of the number in the party, if they are from more than one household until further notice, unless they are part of the same household support bubble.

If your booking does not comply with the new Government legislation, or you no longer wish to holiday with us, guests are covered by our Coronavirus Book with Confidence Guarantee

Please note that from Monday 14 September the UK and devolved Governments have made changes which may have an impact on your forthcoming break with regards to the rule of six people. Please read the following information carefully as you may need to take appropriate action and please check the latest Government guidelines before you travel to avoid disappointment.

Test and trace

Following Government requirements, we legally have to record all guests visiting our indoor locations including arcades, restaurants and entertainment venues for NHS test and trace purposes.

We ask that you download the NHS COVID-19 app and use this to scan the QR code on entry to our venues. 

If you are travelling to our parks in Scotland we will manually record your details and will securely store the data you provide, in line with GDPR for 21 days.

Please protect those around you and help us all get back to the things we love.

  • Step 1: Download the NHS test and trace app. Search NHS COVID 19 in your app store
  • Step 2: Follow the set-up details in the app
  • Step 3: Use the app to scan the QR code found on the entrance to the venues

What you should do if you are unwell on park

COVID-19 and your personal data

Following the outbreak of COVID-19 and its development into a global pandemic, we, like many organisations are implementing a number of measures to safeguard our Guests, Owners and Team against the health threat that is being posed. We endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances. 

As a result of these efforts, we are implementing a number of new processes. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example to manage our arrivals process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way. 

To ensure that we are transparent with you about how we process your personal data please see our Covid-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a Covid-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and wellbeing.

Test and trace

Following Government requirements, we need to record all guests visiting our indoor locations including arcades, restaurants and entertainment venues for NHS test and trace purposes. You will be required to either pre-book via a web link or we will ask you for your name and telephone number when you visit which will be stored for 21 days in line with GDPR.

Coronavirus Book With Confidence Guarantee

Haven Holidays

It is free of charge and applied to all 2020/21 bookings. In relation to the Coronavirus outbreak you are covered for the following: 

1. The park is closed
2. UK Government restrictions on travel
3. You are unable to travel due to sickness or isolation
4. You consider it unsafe to come on holiday

All you need to do is call us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival and you can: 

1. Transfer your holiday to new dates in 2020 or 2021, free of charge*
2. If you don't know your new dates, transfer your money into a Haven holding account to be redeemed against a future holiday, again free of charge*
3. Cancel your booking and receive a full no quibble refund 

Just call us during the guarantee change window period and our team will be delighted to help you.

Find out more

The Haven Clean and Safe Charter

Haven Holidays

There's so much to look forward to on a Haven holiday. From miles of beaches, to parks with wide open spaces, each of our self-contained, self-catered holiday homes are all well spaced apart, so each one is already designed for social distancing.

But while our parks were closed we've been busy, making sure they are safe and secure for everyone when we open.

Our new Clean and Safe Charter has been designed to ensure we are protecting our guests in these uncertain times, and giving reassurance that all public areas and private caravans will be scrupulously clean whilst adopting social distancing guidelines in all public areas.

We've also introduced our brand new and industry leading Haven Caravan Cleanliness Guarantee. If your caravan is not cleaned to the standards we expect, you will receive a full, no-quibble refund for the cost of your holiday. We hope you'll feel confident with the changes we have made and look forward to welcoming you to our parks.

Haven Hideaway - 2020 Holidays

Haven Hideaway provides all the fun of the great outdoors but to comply with government coronavirus rules it is with limited access to the usual activities and restaurants, but without access to our pools or entertainment. You must PRE-BOOK all activities and restaurant tables in advance. You can still pick up your essentials from the well-stocked on-park supermarket, the launderette is open, plus plenty of take away food options. Enjoy it all while staying in the comfort of your very own self-catered, self-contained accommodation.

  • Self-contained accommodation
  • Wide open beaches
  • Launderette
  • Limited activities
  • Restaurants/Pubs
  • Social distancing
  • Arcades
  • Takeaway food
  • Supermarket
  • Clean and safe

You'll find Haven parks in the prettiest parts of the UK. So you and your family can explore miles of beautiful beaches, coastline and cliffs.

Beaches for miles

Haven Holidays

Our Guarantee

Coronavirus guarantee logo

At Haven, we've got wide open spaces just a short drive away.

Holiday deals for you and your family

If you’re still looking to take a break on the British coast this year then have a browse through our latest offerings both for 2020 and for 2021. With 37 self-catering holiday parks around the UK coastline, we have accommodation to suit every taste and budget. Your family break is just a short drive away.

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