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Pre-arrival information for winter Haven bookings

We're really looking forward to welcoming you on your winter Haven holiday. We want you to have a truly great time on your well-deserved break, so this is the page you’ll want to come to when you’re nearer your holiday start date to find all you need to make your coastal escape brilliant. Don’t worry, we’ll send out emails explaining any actions you’ll need to take and tips to make the most of your stay.

Please note: Information on this page is exclusively for winter Haven bookings. Please view the relevant information for Christmas and New Year breaks, winter Haven Hideaway bookings and Touring and Camping bookings.

Booking activities and our Santa Experience

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  • Pre-book free activities and ones you’ll need to pay a little extra for, up to 12 weeks before your break*

  • You can pre-book an appearance from Father Christmas himself at our Santa Experience. This is a pre-bookable, paid-for session featuring entertainment, and a visit with Santa

  • Activities can also be booked whilst you’re on holiday, but we recommend booking ahead for anything you’re sure you want to try

  • Within 7 days of your break, you can pre-book activities from 1pm onwards for any activities you'd like to do on your arrival day and up until 4pm for your departure day. Should you book before your arrival slot, your activity may get cancelled

Please note: you’ll be able to book activities for the first day of your break via the Activity Booking Point on park once you’ve checked in (subject to availability).

View our FAQs for full details on booking activities including how to cancel.

*You can pre-book activities at haven.com/experience or on the My Haven Experience app

Booking swimming sessions

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You'll be able to pre-book up to 16 indoor swim slots per holiday booking from 12 weeks before your break start date and throughout your entire stay with us on park. Each swim slot lasts for 60 minutes.

View our FAQs for full details on swimming over the winter period, including how to cancel.

You can book indoor swim slots at haven.com/experience or on the My Haven Experience app

Booking a restaurant table / ordering a takeaway / visiting the supermarket

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  • Make a restaurant table reservation up to 12 weeks before your break*

  • You can also book tables whilst on holiday and there is no need to book outdoor dining, simply turn up and we’ll do our best to get you seated

  • You can use our Food & Drink Card! This gives you 10% extra added to the amount you load

View our FAQs on booking tables in our restaurants, including how to cancel.

Please note: We are able to seat up to eight guests to a table on our booking system. If you are a larger party, please book a table of eight to start with and then contact the park directly to add more people.

*You can pre-book tables at haven.com/experience.


  • For those that want a break from cooking, you can order a tasty takeaway on the Haven Serve app*

*The Haven Serve app is available to download via Google Play and the App Store.


  • All our parks have handy on-site supermarkets with a wide range of Co-op products on offer including a wide variety of vegetarian, vegan and free from products

  • Keep a look out for locally sourced products and firm family favourites on our shelves

The arcade

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Each park's fantastic amusement arcade is the go-to place for spot of good old seaside fun over the winter and festive period.

There's penny machines, grabbing machines, a chance to win prizes and some parks even have soft play too!

Winter and festive check in and arrivals checklist

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What to bring

The lead-up to your festive holiday is exciting and we don't want you to forget anything, so here's a little checklist:

  • Washing-up bits; cloth/sponge, washing-up liquid and hand wash

  • Tea towels, oven gloves, kitchen roll, kitchen foil to wrap and store food

  • Plastic plates, cups and cutlery if you have young children

  • Towels (towels will be supplied in Silver, Gold and Signature models)

  • Toilet rolls, toiletries and a bath mat

  • Hairdryer (a hairdryer will be supplied in Silver, Gold and Signature models)

  • Tea bags/coffee, squash, salt, pepper, tomato sauce, oil - these are also all available in our on-site Mini Market

  • Your favourite DVDs. (A DVD player is included in the following accommodation: Caravans: Silver, Gold, Signature. Lodges: Emerald, Diamond, Signature.

Don’t worry, if you forget any of the essentials you can always pop into our supermarket and stock up. We also have a range of hire goods available if you can’t squeeze everything into your car including travel cots, towels and high-chairs. Check out our essential guide to packing.

Getting ready for your arrival

  • Please look out for emails from us which will include details of the check-in process you need to follow before you arrive

  • It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account. Here you can also: view all upcoming, and up to three previously booked breaks, see your payment schedule, all inclusive add-ons and accommodation, add or remove guests and extras, and Choose Your Holiday Home.

  • To get everything ready for your arrival, you will be asked to confirm how you are getting to the park and to add your car registration if you are driving by logging into haven.com/experience. This speeds up the arrival process and helps you to start your break sooner

  • If you've not already booked a specific check-in slot, your arrival slot will be available on haven.com/experience 7 days before your arrival date and your exact location on park will be available one day before

Check in

5 tips for a smooth arrival

1. Before you start your journey, use the My Haven app* or log in to haven.com/experience to view and save your personalised map to navigate to your holiday home on park. You'll find all the information you need about your holiday here thanks to our now paperless arrivals process, so download the app to access the park guide, holiday home guide and to book activities and dining experiences.

2. You can arrive up to 2 hours before your chosen or designated accommodation check-in slot, but no earlier than 11am (if you have been allocated an 12pm-1pm accommodation check-in slot, you can only arrive 1 hour before this time)

If you arrive early, you'll have access to use the restaurants, arcades, shops and have free roam of outdoor spaces on their parks. Please note: your accommodation can only be accessed at your designated arrival slot. If you've booked a Haven break, you can pick up your Play Passes from inside your accommodation at your designated check-in slot.

3. Stay in your vehicle when you get to the park entrance and check-in with the "Welcome Team". You'll receive a hanger to display in your car, which allows you to come and go in your vehicle.

4. When you get to your holiday home it will be sealed – break the seal and you will find your keys inside.

5. Get settled in, take a good look around and rate the cleanliness of your holiday home on the My Haven Experience app* or via haven.com/experience

Please note: Please do not arrive any earlier than two hours before your chosen or allocated accommodation check-in slot (reminder: 12pm-1pm check-in can only arrive 1 hour before their accommodation check-in slot), as you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.

*The My Haven Experience app is available to download on via Google Play or App Store.

Our Caravan Cleanliness Guarantee

Should you enter your caravan and find it not cleaned to the high levels that we expect then please make contact with a member of our park team.

View details of our Caravan Cleanliness Guarantee.

Please note: if the seal on your caravan is broken when you arrive, please do not enter and contact a member of the park team immediately who will be able to assist you.

Check out

On the day of departure we ask that all our guests leave their holiday homes by 10am and drop their keys to their accommodation into the buckets provided on the way out. We want guests to be able to make the most of their time away with us and you are welcome to use the park facilities on your departure day for any bookings such as activities, swimming and restaurants. However, the last activity or table booking you should make is for 4pm.

Haven water safety

At Haven, we're proud of our coastal locations and promote water safety to our guests. Please take a look at how to keep safe on the beach and in the water.

Health and safety

We have outlined advice and information to keep you safe and secure during your stay. Please take a moment to read our health and safety guide.

Useful Information Guides

View our Useful Information Guides for a quick rundown about the park you've booked, including dos and don’ts and where to find local transport and doctor’s surgeries.

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