Getting around

Park map

Map of Quay West

Quay West Holiday Park

Take a look around Quay West Holiday Park using our map to discover what's on park before your holiday begins.


Quay West Holiday Park
New Quay
South West Wales
SA45 9SE

Park information

Opening dates
13 Mar 2020 - 2 Nov 2020
12 Mar 2021 - 1 Nov 2021
Owner dates
1 Mar 2020 - 9 Jan 2021 
Holiday enquiries
01545 560 477
Owner enquiries
0333 202 1460

How to find us


By car

Coming from Cardigan on A4847, turn left onto A486 into the New Quay village. Quay West is on the northern edge of the village.

Coming from Aberystwyth on A487, turn right onto the B4342 into New Quay village. Quay West is on the northern edge of the village.

Coming from Carmarthen on A484, join the A486 and continue into New Quay village. Quay West is on the northern edge of the village.

For your SAT NAV device, please use postcode: SA45 9SE

Get directions via Google Maps

By train

The nearest train station is Aberystwyth, and is about 20 miles from the park.

For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.

View train timetables

By coach or bus

The nearest bus station is in Aberystwyth about 20 miles from the park.

You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.

Plan your journey

Welcome to Quay West

Park information and frequently asked questions

Check-in/out times

Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.

Accommodation typeCheck-inCheck-out
Platinum with DeckingYour arrival slot will be sent by email 7 days prior to your arrival day10am 
PrestigeYour arrival slot will be sent by email 7 days prior to your arrival day10am 
DeluxeYour arrival slot will be sent by email 7 days prior to your arrival day10am
StandardYour arrival slot will be sent by email 7 days prior to your arrival day10am

Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.

Reception: 01545 560 477

Security Team: 07778 341230

Park facilities and hours

Our swimming pool opening and closing times can be found here.
FacilitySchool and bank holiday dates (17 July - 30 August incl and 23 October - 1 November incl)All other dates
Mash and Barrel bar and restaurant9am - 9pm for food and till late for drinks9am - 9pm for food and till 9.30pm for drinks
Papa John's Pizza5pm - late5pm - late
FunWorks Amusement Centre9am - late9am - late
Mini Market8am - 10pm8am - 9pm
Launderette8am - 8pm8am - 8pm
ReceptionSun, Tues - Thurs 9am - 5pm; Fri 9am - 7pm; Sat and Mon 9am - 6pmSun, Tues - Thurs 9am - 5pm; Fri 9am - 7pm; Sat and Mon 9am - 6pm
ShowBar5pm - late5pm - late

Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.

Fun Passes and Day Passes

Fun Passes three, four & seven nights

If you have booked a Haven Holiday directly with Haven then you will have Fun Passes included in your holiday for all of your party. If you have booked a Haven Hideaway then Fun Passes are not included in your holiday. If you have booked through a third party you may need to buy Fun Passes for your party. Please check your booking. Prices for Fun Passes for Haven Hideaway guests, or guests staying in a holiday home that has been privately let to you are below:

Fun Pass prices for Haven Hideaway guests or private lettings (subject to availability):

School and bank holiday dates (17 July - 30 August incl and 23 October - 1 November incl):

7 nights:

  • Adult - £33.90
  • Child (under 15) - £17
  • 2 bed cap - £124.60
  • 3 bed cap - £159.70

3 or 4 nights:

  • Adult - £27.80
  • Child (under 15) - £13.90
  • 2 bed cap - £105.30
  • 3 bed cap - £131.90

All other dates: 

7 nights:

  • Adult - £26
  • Child (under 15) - £13
  • 2 bed cap - £101
  • 3 bed cap - £130

3 or 4 nights:

  • Adult - £20
  • Child (under 15) - £10
  • 2 bed cap - £90.80
  • 3 bed cap - £115

Daily Fun Passes

We have a limited amount of Daily Fun Passes available to buy from Reception for holidaymakers. These will be available at a cost of £10 for adults and £5 for children. 

Please note, this is subject to availability.

Day Passes

Day Passes allow your friends and family, not staying on the park, to come and visit you and use all of the same facilities you can as a guest.

Important: There are a limited number of Day Passes available each day at some of our parks - prices will vary by park. Please call the park you want to visit before you arrive to confirm availability and to avoid disappointment.

Are visitors welcome?

You're welcome to have visitors during your stay. They'll just need to buy a Fun Pass from Reception if they wish to use any of the facilities. Just remember to bring your holiday confirmation with you.

Purchasing activities

To book an activity, you will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices.

Please note: Activity Bundles are no longer available at Haven.

Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.

Activities are not transferable to other parks and are valid throughout the 2020 season only.

Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.

For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.

Need help using the app? See our How to Book Activities guide.

Local facilities and services

ChemistCentral Pharmacy01545 560294
DentistPortland Street or 01970 612581
Doctor New Quay SurgeryNHS (non-emergency) - 111 or 01545 560203
Hospital Bronglais Hospital (Aberystwyth) or 01970 623131
Hospital Glangwili Hospital (Carmarthen) or 01267 235151
Petrol stationLlanarthTwo miles from Quay West
TaxiTAR Cars01545 560688
Train stationAberystwyth National Rail EnquiriesSY23 1LH - or 03457 484950 
VetAeron or 01570 470100
VetPriory or 01545 571341
Wheelchair hireCantre or 01545 571390

Park and child safety

Park safety

We want you to feel secure and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Security team on 0778 341230.

Child safety

We can give you a brightly coloured wristband for your little ones, just in case they wander off. Come and see us at Reception and we'll add your contact details to it.

Frequently asked questions

Where can I park?

Parking is available next to caravans or nearby.

What size is the park?


Is there a cash machine?

Our cash machines can be found in the Mini Market and FunWorks Amusement Centre. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).

Is there free WiFi on park?

Keep connected with free WiFi, available in the Mash and Barrel. But limit the work emails, okay? Remember, you're here to relax.

Is there Sky TV?

Yes, available in main complex.

Can I take my dog?

We're fond of dogs on park and most breeds are welcome, just keep them on a lead at all times. Guide and service dogs are welcome inside our venues. We have doggy waste bags at Reception, and bins around the park for cleaning up after your pet.

Can we bring a BBQ?

Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue.

Is the park wheelchair friendly?

There are no flat areas on park, there is very steep access to the beach which is not suitable for wheelchair users.

Is the park suitable for buggies/pushchairs?

Yes, but there is very steep access to the beach which is not easy for buggies. Two access points are stepped and the other is a steep slope with areas that are tough for buggies.

Can I get on to the beach from the park?

There is a very steep access to the beach from the park.

Can I hire baby/toddler equipment?

Yes subject to availability we have cots and highchairs available . These can be pre-booked by logging in to your account. 

Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.

High chair: £12 per 6-8 nights or £7 per 5 nights or less. 

There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods with you to Reception when you are checking out.

What do I need to bring with me?

Washing up items, towels (towels are included in Platinum models), toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Platinum and Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.

Are utilities included?

Gas, electricity & hot water may incur an extra charge.

Haven Holiday Protection

£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.

Are hire goods available?

Unfortunately, we don't currently have goods for hire.

Can I have an extra key?

Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability.

How do I use the launderette?

If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.

Do you keep lost property?

If you've mislaid a pair of swimming trunks, or Ted the Bear has gone missing, pop into Reception and we'll see if someone has handed them in for you. We keep all lost property for 14 days, so you have plenty of time to check.

Where can I order a takeaway?

A holiday is a great excuse to get a takeaway! We have a Papa John's Pizza and they'll even deliver to your holiday home.

Guests with adaptive and mobility needs

Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements.  They can advise on:

  • Suitability of grade and manufacturer
  • Access in the bedroom 
  • Access to the toilet/shower facilities
  • Access to venues on the park   
  • Park layout, such as terrain, car parking etc.   
  • Supplying a local tourist board telephone number for disabled access in the local area  

Please call one of our advisors at our contact centre on: 0333 202 5256 

(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).

Just for owners

Ownership frequently asked questions

Frequently asked questions

Why should I choose Haven?

All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.

Can my friends and family visit me?

Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.

Can I choose where my holiday home is within the park?

Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.

Do I own the land?

You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.

What do site fees cover?

Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.

Any other running costs I should know about?

When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.

Do I have to change my holiday home every 5 or 10 years?

You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.

Can I feel secure that the park is safe?

We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.

Who do I ask if I've got a question or problem?

Our Owner Services team are always on hand to help answer any questions you may have, big or small.

Can we bring our dog?

We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.

What happens if I want to leave the park?

We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.


Is buying a holiday home a good investment?

Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.

Do I need a deposit?

Yes – a minimum of 10% of the value of the holiday home.

Is finance available?

That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).

Holiday Home Letting Service

Is there a way to help cover the running costs of my holiday home?

Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.