Getting around

Park map

Map of Quay West

Quay West Holiday Park

Take a look around Quay West Holiday Park using our map to discover what's on park before your holiday begins.

Address

Quay West Holiday Park
New Quay
Ceredigion
South West Wales
SA45 9SE

Park information

Opening dates
15 Mar - 4 Nov 2019

Owner dates
1 Mar 2018 - 9 Jan 2019
1 Mar 2019 - 9 Jan 2020

Holiday enquiries
01545 560 477

Owner enquiries
0333 202 1485

How to find us

Directions

By car

Coming from Cardigan on A4847, turn left onto A486 into the New Quay village. Quay West is on the northern edge of the village.

Coming from Aberystwyth on A487, turn right onto the B4342 into New Quay village. Quay West is on the northern edge of the village.

Coming from Carmarthen on A484, join the A486 and continue into New Quay village. Quay West is on the northern edge of the village.

For your SAT NAV device, please use postcode: SA45 9SE

Get directions via Google Maps

By train

The nearest train station is in Aberystwyth about 20 miles from the park.

For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.

View train timetables

By coach or bus

You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.

Plan your journey

Welcome to Quay West

Park information and frequently asked questions

Check-in/out times

Accommodation typeCheck-inCheck-out
Platinum with Decking1pm10am 
Prestige2pm10am 
Deluxe3pm10am
Standard4pm10am

Park facilities and hours

FacilityPeakOff-peak
Mash and Barrel bar and restaurant9am - 9pmTimes may vary throughout the season
Papa John's Pizza5pm - lateTimes may vary throughout the season
CashpointN/A    N/A
Mini Market (with bakery and off licence)8am - 9pm8am - 8pm
Launderette7am - 7pm7am - 7pm
Reception9am - 5 pmMon and Sat 9am - 6pm; Fri 9am - 7pm; Tue-Thu and Sun 9am - 5pm
Indoor pool9.30am - 12.45pm and 2pm - 5.45pm9.30am - 12.45pm and 2pm - 5.45pm
Outdoor poolTues-Thurs, Sat and Sun 10am - 6pm (closed from September)

Fun Passes, Activity Bundles and Day Passes

Fun Passes

Fun Passes are included in the cost of your holiday when booking directly with us. These give you access to the entertainment complex, swimming pools and sports and leisure facilities. If you have booked your holiday privately with an owner, you will need to purchase a Fun Pass to access all of the facilities - the owner you are letting from can arrange this for you.

Fun Pass prices for private lettings:

Peak dates:
30 Mar - 19 Apr, 25 - 31 May and 20 Jul - 30 Aug

7 nights:

  • Adult - £28.00
  • Child (under 15) - £13.50
  • 2 bed cap - £103.00
  • 3 bed cap - £132.00

3 or 4 nights:

  • Adult - £23.00
  • Child (under 15) - £11.50
  • 2 bed cap - £87.00
  • 3 bed cap - £109.00


Off-peak dates:
All other dates

7 nights:

  • Adult - £21.75
  • Child (under 15) - £10.25
  • 2 bed cap - £84.00
  • 3 bed cap - £107.00

3 or 4 nights:

  • Adult - £16.50
  • Child (under 15) - £8.25
  • 2 bed cap - £75.00
  • 3 bed cap - £95.00

Activity Bundles

Our Activity Bundle is the easiest way to pre-book your activities to make sure you have the chance to enjoy as many activities as you can during your break. Find out more about Activity Bundles.

Why not take a look at our full list of pre-bookable activities.

Day Passes

Day Passes allow your friends and family, not staying on the park, to come and visit you and use all of the same facilities you can as a guest.

Important: There are a limited number of Day Passes available each day at some of our parks - prices will vary by park. Please call the park you want to visit before you arrive to confirm availability and to avoid disappointment.

Local facilities and services

Facility/serviceCompany/providerContact
ChemistCentral Pharmacy01545 560294
DentistPortland Street Dentalportland-dental.co.uk / 01970 612581
Doctor New Quay Surgerywales.nhs.uk / 01545 560203
Hospital Bronglais Hospital (Aberystwyth)wales.nhs.uk / 01970 623131
Hospital Glangwili Hospital (Carmarthen)wales.nhs.uk / 01267 235151
Petrol stationLlanarthTwo miles from Quay West
TaxiTAR Cars01545 560688
Train stationAberystwyth National Rail Enquiriesnationalrail.co.uk  / SY23 1LH / 03457 484950 
VetAeron Vetsaberaeronvets.co.uk / 01570 470100
VetPriory Vetsprioryvetscardigan.co.uk / 01545 571341
Wheelchair hireCantre Mobilitycantremobility.co.uk / 01545 571390

Frequently asked questions

Where can I park?

Parking is available next to caravans or nearby.

What size is the park?

Small.

Is there a cash machine?

Our cash machines can be found in the Mini Market. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).

Is there Sky TV?

Yes, available in main complex.

Can I take my dog?

Most breeds of dogs are allowed apart from the following: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro & Japanese Tosa.  Please make sure that dogs are kept on leads at all times, and don't find their way into any facilities (with the exception of guide dogs). They are allowed on the decking area outside the Mash and Barrel, and the beach is dog friendly all year round. Please clean up after your dog - we have bins all around the park especially for this.

Can we bring a BBQ?

Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue.

Is the park wheelchair friendly?

There are no flat areas on park, there is very steep access to the beach which is not suitable for wheelchair users.

Is the park suitable for buggies/push chairs?

There are no flat areas on park, there is very steep access to the beach which is not suitable for wheelchair users.   Can I get on to the beach from the park? Very steep access to the beach.

Can I hire baby/toddler equipment?

Yes subject to availability we have cots and highchairs available . These can be pre-booked by logging in to your account. Cots £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. High chair £12 per 6-8 nights or £7 per 5 nights or less.

What do I need to bring with me?

Washing up items, towels, toilet rolls (1 provided), toiletries, your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have Shops and Services on Park for all your needs.

Are utilities included?

Gas, electricity & hot water may incur an extra charge.

Haven Holiday Protection

£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.

Guests with adaptive and mobility needs

Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements.  They can advise on:

  • Suitability of grade and manufacturer
  • Access in the bedroom 
  • Access to the toilet/shower facilities
  • Access to venues on the park   
  • Park layout, such as terrain, car parking etc.   
  • Supplying a local tourist board telephone number for disabled access in the local area  

Please call one of our advisors at our contact centre on: 0333 202 5256 

(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).

Just for owners

Ownership frequently asked questions

Frequently asked questions

Why should I choose Haven?

All our award-winning holiday parks are on or near the coast and packed with our special brand of activities and entertainment. We're part of Bourne Leisure Limited, one of the UK's leading holiday home ownership companies. So this means we're always investing more into our parks to give you a great time, all the time.

Can my friends and family visit me?

Absolutely! As an owner, you'll receive 10 Privilege Cards. So you can give your favourite people full access to all the facilities. And as we always say, 'the more, the merrier,' so if you need any extra cards, you can buy more from our Owner Services team.

Can I choose where my holiday home is within the park?

Of course you can. Choose your 'plot of gold' from the list of available pitch locations to secure the perfect place for your coastal home from home.

Do I own the land?

You'll be the proud owner of a holiday home, but not the land itself. Your annual fees cover your right to occupy a pitch, as long as you stick to the park rules.

What do site fees cover?

Site fees cover all of the important things that keep your dream park ship-shape. This includes on-site security, park maintenance, landscaping, rubbish collection, mowing the lawns, full use of park facilities and activities. They also cover help from our wonderful park teams.

Any other running costs I should know about?

When you're planning to buy a holiday home, you should allow for extra costs like non-domestic rates, water, gas, electricity, safety tests, insurance and alarm maintenance, on top of the site fees. Also, keep in mind extras you might fancy, like preparing your holiday home for winter.

Do I have to change my holiday home every 5 or 10 years?

You should be able to enjoy your holiday home for as long as you like, you just need to take good care of it and make sure it's safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years.

Can I feel secure that the park is safe?

We have on-park security 24 hours a day. The security team regularly patrol the park and keep an eye out for any wandering youngsters, making sure they don't venture off without a parent. They will also refuse entry to anyone without a valid pass. Plus, we offer a Park Security Alarm system to protect your holiday home for an additional fee.

Who do I ask if I've got a question or problem?

Our Owner Services team are always on hand to help answer any questions you may have, big or small.

Can we bring our dog?

We love dogs. Get in touch with us for a list of the breeds we allow. And a heads-up: if you have a furry guest in your holiday home, it'll affect the letting grade if you decide to let with us.

What happens if I want to leave the park?

We understand circumstances can change. There are three options when selling your holiday home. Firstly, the park reserves the right of first refusal at the offer price. If you decide not to go with our offer, you can either sell to a private third party, or to a caravan trader. Alternatively, you can gift your holiday home to a proven family member.

Finance

Is buying a holiday home a good investment?

Buying a holiday home is really a lifestyle choice. By letting with us, you can help to offset the cost of ownership. However, because resale values will reduce over time, buying a holiday home should not be seen as an investment for the purposes of yielding an income.

Do I need a deposit?

Yes – a minimum of either £3,000 or 15% of the value of the holiday home, whichever is greater.

Is finance available?

That's a definite yes. We're here to help in any way we can – that includes a range of payment options (which are subject to status).

Holiday Home Letting Service

Is there a way to help cover the running costs of my holiday home?

Our Holiday Home Letting Service means you can earn an income for the dates you let, along with lots of extra benefits like inventory replacement, and free carpet and upholstery cleaning. Alternatively, you can let privately.