You're here. You've arrived, and our team are eagerly waiting to help make your check in a breeze. We hope we can help your holiday planning by providing all the info you may need below, but if there's anything not mentioned please get in touch. When you rock up at the park you will also get a super-handy welcome guide plus we have the Haven What's On app available in App Store and Google Play perfect for organising your visit and to use during your stay.
How to find us
Take the A30 towards Redruth and then Hayle. Follow signs into Hayle and cross the double mini roundabout. Turn right opposite the petrol station towards Towans and beaches. Riviere Sands Holiday Park is 1 mile up the road on the right.
For your SAT NAV, please use postcode: TR27 5AX.
The nearest train station is in Hayle, 1.5 miles from the park.
For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.
The nearest bus station is in Hayle, 1.5 miles from the park.
You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.
Welcome to Riviere Sands
Park information and frequently asked questions
Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.
|Prestige||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Deluxe||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
|Standard||Your arrival slot will be sent by email 7 days prior to your arrival day||10am|
Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.
Reception: 01736 752132
Security Team: 07714 836997
Park facilities and hours
|Facility||School and bank holiday dates (17 July - 30 August incl and 23 October - 1 November incl)||All other dates|
|Coast Café||9.30am - 5pm||9.30am - 5pm|
|Cook's Fish and Chips||5pm - 9pm||5pm - 9pm|
|The Bluff Inn||Food served 9am - 9pm; drinks in the bar till late||Food served 9am - 9pm; drinks in the bar till late|
|FunWorks amusements arcade||9am - late||9am - late|
|Mini Market||8am - 10pm||8am - 8pm|
|Launderette||8am - 9pm||8am - 9pm|
|Reception||9pm - 6pm||9am - 6pm|
|Live Lounge||6pm - late||6pm - late|
|Beach Shack||10am - 5pm||10am - 5pm|
Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.
If you have booked a Haven Stay+Play holiday, your Play Passes (or Entertainment Plus Pass if you have booked through a newspaper promotion) will be automatically included and will give you access to book activities and enter all facilities. The pass must be shown to gain access to activities, entertainment and swimming pools. We have popped all the information you need to know on Play Passes below:
Who can purchase a Play Pass?
Play Passes are only available to those who have booked a Stay+Play holiday.
What does the Play Pass give me access to?
Play Passes give Stay+Play guests access to book activities and enter all facilities including our pools and ShowBars. Please note, some activities carry an extra charge.
How long will a Play Pass be valid for?
Play Passes are valid for the duration of your holiday; Day Passes aren't available to purchase.
If you have an existing booking with us for 2021, please rest assured your holiday has been automatically moved to a Stay+Play break which includes access to all facilities and activities.
Please note: Play Passes are not available for Haven Stay holiday guests and cannot be added to your Stay booking at a later date.
We're currently finalising our activities line up for 2021 and we're excited to bring you a fantastic range of activities for all the family to enjoy.
To have access to book activities and swim sessions, you must have a Play Pass (or an Entertainment Plus Pass if you have booked through a newspaper promotion). These are included with our Stay+Play holiday and can only be purchased at the time of booking your holiday. You will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices. Activities can be booked from late December on the app.
Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.
Activities are not transferable to other parks and are valid throughout the 2021 season only.
Some activities carry an extra charge.
Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.
For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.
Need help using the app? See our How to Book Activities guide.
Local facilities and services
|Chemist||Boots Pharmacy||boots.com or 01736 756843|
|Dentist||Truro Dental Care||01872 272327|
|Doctor||Brodiggy Surgery||bodriggysurgery.co.uk or 01736 755136 NHS (non-emergency) - 111|
|Hospital||Royal Cornwall Hospital||royalcornwall.nhs.uk or 01872 250000|
|Local bus||Situated opposite the park. #57 bus during summer school holidays to St Ives and Hayle. We only have buses come to park May - September. There is also an age concern minibus that comes up throughout the day to drop down to Hayle.||First Kernow|
|Petrol station||Texaco||TR27 4ED|
|Taxi||Hayle Taxis||01736 756565|
|Taxi||St Erth & Hayle cars||01736 754000|
|Train station||Hayle railway station||TR27 4NG - nationalrail.co.uk or 08457 484950|
|Train station||Truro railway station||TR1 3HH - nationalrail.co.uk or 08457 484950|
|Wheelchair hire||HSC Mobility Red Cross||hsc-mobility.co.uk or 01736 755927|
|Wheelchair hire||Red Cross||0845 331 3331|
We want you to feel secure and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836997.
Frequently asked questions
Where can I park?
Parking is available next to caravans or nearby.
Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.
What size is the park?
Is there a cash machine?
Our cash machine can be found in the main complex. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).
Is there free WiFi on park?
Yes, free WiFi is available across the whole of the park. Upgrade for a speedier connection - please visit Reception for information on pricing and how to book.
Is there Sky TV?
Sky Sports is shown in The Bluff Inn.
Can I take my dog?
We're sorry, dogs are not accepted at this park.
Can we bring a BBQ?
Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, verandas and the external gas bottles. Be sure that they're completely put out before you leave them.
Is the park wheelchair friendly?
Yes, however some parts may be a little more challenging. Please note, you cannot currently enter the fish and chip shop in a wheelchair. For entering the Reception, a move-able ramp can be put into place to assist anyone with difficulties. The Live Lounge, upper amusement centre and indoor soft play is on the first floor and can be accessed via a lift which is operated by a member of the team.
You can hire a wheelchair and/or hoist from HCS Mobility: 01736 755927.
Is the park suitable for buggies/pushchairs?
Can I get on to the beach from the park?
There is direct access from the park (next to caravan 106) onto a white sand beach and dunes. Access is quite steep, and the path skirts the coastal path before dropping down sharply through the dunes. It's a 5-10 minute walk from the main complex to the beach (less time from many of the accommodation areas).
There is only access via the Bluff Inn and this access is sloped, but is concrete, making it accessible for people with buggies and wheelchairs. This beach access point is a 5-10 minute walk from our main complex.
Can I hire baby/toddler equipment?
Yes subject to availability we have cots and highchairs available. These can be pre-booked by logging in to your account.
Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.
High chair: £12 per 6-8 nights or £7 per 5 nights or less.
There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods item with you to Reception when you are checking out.
What do I need to bring with me?
Washing up items, towels, toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.
Are utilities included?
Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.
Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Are hire goods available?
Bed guards, highchairs, push chairs, travel cots, ironing boards, towel bales and irons are available to hire at this park. Please note hire goods are subject to availability.
Can I have an extra key?
Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability.
How do I use the launderette?
If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.
Do you keep lost property?
We keep all lost property for 14 days, so you have plenty of time to check.
Surf's up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Alternatively, search for the 'My Tide Times' app to get live, local updates.
Guests with adaptive and mobility needs
Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements. They can advise on:
- Suitability of grade and manufacturer
- Access in the bedroom
- Access to the toilet/shower facilities
- Access to venues on the park
- Park layout, such as terrain, car parking etc.
- Supplying a local tourist board telephone number for disabled access in the local area
Please call one of our advisors at our contact centre on: 0333 202 5256
(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).
We also have a hoist available in the main pool upon request as well as a designated changing area with a disabled toilet.