Getting around

Park map

Map of Riviere Sands

Riviere Sands Holiday Park

Take a look around Riviere Sands Holiday Park using our map to discover what's on park before your holiday begins.

Address

Riviere Sands Holiday Park
Riviere Towans
Hayle
Cornwall
TR27 5AX

Park information

Opening dates
20 Mar 2020 - 2 Nov 2020 
19 Mar 2021 - 1 Nov 2021
Park phone number
01736 752 132

How to find us

Directions

By car

Take the A30 towards Redruth and then Hayle. Follow signs into Hayle and cross the double mini roundabout. Turn right opposite the petrol station towards Towans and beaches. Riviere Sands Holiday Park is 1 mile up the road on the right.

For your SAT NAV, please use postcode: TR27 5AX.

Get directions via Google Maps

By train

The nearest train station is in Hayle, 1.5 miles from the park.

For more information about train times and fares you can call National Rail Enquiries on 03457 48 49 50 or visit their website below.

View train timetables

By coach or bus

The nearest bus station is in Hayle, 1.5 miles from the park.

You can view National Express’ pick up and drop off points online or by telephone on 0871 781 8181. We recommend that you check drop off points before booking.

Plan your journey

Welcome to Riviere Sands

Park information and frequently asked questions

Check-in/out times

Due to COVID-19 and to ensure guest safety, our normal check-in times have changed. You will receive a new check-in time via email/SMS prior to your arrival on park. Please keep a look out for arrival information updates.

Accommodation typeCheck-inCheck-out
PrestigeYour arrival slot will be sent by email 7 days prior to your arrival day10am 
DeluxeYour arrival slot will be sent by email 7 days prior to your arrival day10am
StandardYour arrival slot will be sent by email 7 days prior to your arrival day10am

Late arrivals: Please let us know if you are going to be arriving late by calling the park direct. They will advise you on what to do on arrival which will likely mean collecting your keys from the Security team.

Reception: 01736 752132 

Security Team: 07714 836997

Park facilities and hours

Our swimming pool opening and closing times can be found here.
FacilitySchool and bank holiday dates (17 July - 30 August incl and 23 October - 1 November incl)All other dates
Coast Café9.30am - 5pm9.30am - 5pm
Cook's Fish and Chips 5pm - 9pm5pm - 9pm
The Bluff Inn Food served 9am - 9pm; drinks in the bar till lateFood served 9am - 9pm; drinks in the bar till late
FunWorks amusements arcade9am - late9am - late
Mini Market8am - 10pm8am - 8pm
Launderette8am - 9pm8am - 9pm
Reception9pm - 6pm9am - 6pm
Live Lounge 6pm - late6pm - late
Beach Shack 10am - 5pm10am - 5pm

Please note: Opening times may change due to demand or we may have to close a facility for operational reasons outside of our control.

Fun Passes

Fun Pass prices

If you have booked a Haven Full Experience holiday (booking made prior to 14 May 2020) you will have Fun Passes included in your holiday. If you have booked a Haven Hideaway holiday then Fun Passes are not included. 

Bookings made through a third party and not Haven directly may need to buy Fun Passes, please check your booking. 

If you have a Haven Hideaway break booked (or are staying in a holiday home that has been privately let to you) and would like to buy Fun Passes, the prices are listed below. The price covers all members of your party.

Fun Pass prices for private lettings and Haven Hideaway guests (subject to availability):

For arrivals between 4 September - 15 October 2020:

Self-catering:

  • 3/4 nights - £40
  • 7 nights - £80
  • 11 nights - £120
  • 14 nights - £180

Touring:

  • 3/4 nights - £40
  • 7 nights - £80
  • 11 nights - £120
  • 14 nights or more - £160

Purchasing activities

To book an activity, you will need to download the latest version of the Haven What's On app either via Google Play or the App Store. Here you will see a list of activities, their times, locations and prices.

Please note: Activity Bundles are no longer available at Haven.

Activities can be booked up to 2 hours before the start of the activity. Many of our activities can be booked on the app, including free activities, however there are a few exceptions such as activities where you can turn up without booking, activities you can book on park or ones which are run by 3rd parties on our parks. Please see the activities page for full details. You can also book your activities with the Activity and Leisure team on the park during your holiday. Activities are subject to availability.

Activities are not transferable to other parks and are valid throughout the 2020 season only.

Activities can be cancelled and refunded up to 48 hours before the activity starts via the What's On app. After 48 hours, all refunds must be directed to the park.

For more information regarding the Haven What's On app please visit our Frequently Asked Questions section.

Need help using the app? See our How to Book Activities guide.

Local facilities and services

Facility/serviceCompany/providerContact
ChemistBoots Pharmacyboots.com or 01736 756843 
DentistTruro Dental Care01872 272327
Doctor Brodiggy Surgerybodriggysurgery.co.uk or 01736 755136 NHS (non-emergency) - 111
Hospital Royal Cornwall Hospitalroyalcornwall.nhs.uk or 01872 250000
Local busSituated opposite the park. #57 bus during summer school holidays to St Ives and Hayle. We only have buses come to park May - September. There is also an age concern minibus that comes up throughout the day to drop down to Hayle.First Kernow
Petrol stationTexacoTR27 4ED
TaxiL&M01736 339292
TaxiHayle Taxis01736 756565
TaxiSt Erth & Hayle cars01736 754000
Train stationHayle railway stationTR27 4NG - nationalrail.co.uk or 08457 484950
Train stationTruro railway stationTR1 3HH - nationalrail.co.uk or 08457 484950
Wheelchair hireHSC Mobility Red Crosshsc-mobility.co.uk or 01736 755927
Wheelchair hireRed Cross0845 331 3331

Park safety

We want you to feel secure and sound on park. So, if there's anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 836997.

Frequently asked questions

Where can I park?

Parking is available next to caravans or nearby.

Our grassy areas are important to us. Please avoid parking on them and use the dedicated space next to, or near your holiday accommodation. Please also be considerate of your neighbours too. We have Blue Badge spaces in the main complex for those who need them.

What size is the park?

Small.

Is there a cash machine?

Our cash machine can be found in the main complex. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).

Is there free WiFi on park?

Yes, free WiFi is available across the whole of the park. Upgrade for a speedier connection - please visit Reception for information on pricing and how to book.

Is there Sky TV?

Sky Sports is shown in The Bluff Inn.

Can I take my dog?

We're sorry, dogs are not accepted at this park.

Can we bring a BBQ?

Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, verandas and the external gas bottles. Be sure that they're completely put out before you leave them.

Is the park wheelchair friendly?

Yes, however some parts may be a little more challenging. Please note, you cannot currently enter the fish and chip shop in a wheelchair. For entering the Reception, a move-able ramp can be put into place to assist anyone with difficulties. The Live Lounge, upper amusement centre and indoor soft play is on the first floor and can be accessed via a lift which is operated by a member of the team.

You can hire a wheelchair and/or hoist from HCS Mobility: 01736 755927.

Is the park suitable for buggies/pushchairs?

Yes.

Can I get on to the beach from the park?

There is direct access from the park (next to caravan 106) onto a white sand beach and dunes. Access is quite steep, and the path skirts the coastal path before dropping down sharply through the dunes. It's a 5-10 minute walk from the main complex to the beach (less time from many of the accommodation areas).

There is only access via the Bluff Inn and this access is sloped, but is concrete, making it accessible for people with buggies and wheelchairs. This beach access point is a 5-10 minute walk from our main complex.

Can I hire baby/toddler equipment?

Yes subject to availability we have cots and highchairs available. These can be pre-booked by logging in to your account. 

Cots: £12 per 6-8 nights or £7 per 5 nights or less. Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms. Bedding is not included.

High chair: £12 per 6-8 nights or £7 per 5 nights or less. 

There is a £10 refundable deposit for each hire goods item. Please ask for your hire deposit refund at Reception when you are checking out and please bring the hire goods item with you to Reception when you are checking out.

What do I need to bring with me?

Washing up items, towels, toilet rolls (1 provided), toiletries, hairdryer (a hairdryer will be supplied in Prestige models), your personal holiday belongings. You may also want to bring an iron. Anything you forget to bring, we have shops and services on park for all your needs.

Are utilities included?

Gas, electricity and hot water are included although you may incur an extra charge if you have booked a newspaper promotional holiday.

Haven Holiday Protection

£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.

Are hire goods available?

Bed guards, highchairs, push chairs, travel cots, ironing boards, towel bales and irons are available to hire at this park. Please note hire goods are subject to availability.

Can I have an extra key?

Need an additional key for your holiday home? Pop into Reception and we'll be happy to help - extra keys are subject to availability.

How do I use the launderette?

If you've had a big adventure, you might need a washing machine to clean you up again. We will be offering a 'service wash' facility for holidaymakers and ask that you book your slot at Reception.

Do you keep lost property?

We keep all lost property for 14 days, so you have plenty of time to check.

Tide times

Surf's up dude! Stay safe and tide alert with up-to-date tidal times from Reception. Alternatively, search for the 'My Tide Times' app to get live, local updates.

Guests with adaptive and mobility needs

Our adaptive and special needs advisors will be happy to help you find the most suitable parks and accommodation for your requirements.  They can advise on:

  • Suitability of grade and manufacturer
  • Access in the bedroom 
  • Access to the toilet/shower facilities
  • Access to venues on the park   
  • Park layout, such as terrain, car parking etc.   
  • Supplying a local tourist board telephone number for disabled access in the local area  

Please call one of our advisors at our contact centre on: 0333 202 5256 

(Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles).

We also have a hoist available in the main pool upon request as well as a designated changing area with a disabled toilet.