Pre-arrival information for Touring and Camping bookings

*Download the My Haven App for the best way to book swimming slots. You can also head to haven.com/experience

• There is no booking required for anyone wanting to swim in our standalone outdoor pools*
  

• You'll be able to pre-book up to 14 indoor swim slots per holiday booking from 4 weeks before your break start date and throughout your entire stay with us on park. Each swim slot lasts for 60 minutes.

View our FAQs for full details on swimming, including how to cancel.

*Outdoor pools, and some, but not all, SplashZones and Lazy Rivers, are open from May Half Term – August 7th (Bank Holiday) inclusive, weather permitting. On some parks our outdoor pools, Lazy Rivers and SplashZones can only be enjoyed if you have a booking for the indoor pool session.

*Download the My Haven App for the best way to book activities. You can also head to haven.com/experience

• Pre-book free activities and ones you’ll need to pay a little extra for, up to 12 weeks before your break*

• Activities can also be booked whilst you’re on holiday, but we recommend booking ahead for anything you’re sure you want to try

Please note: you’ll be able to book activities for the first day of your break via the Activity Booking Point on park once you’ve checked in (subject to availability).

View our FAQs for full details on booking activities including how to cancel.

Ordering food and drink on your Haven holiday has never been simpler. Just make sure you download the My Haven app before your holiday to see a full list of our venues to get you excited to eat on park. Then, there are two simple ways to order food & drink on your holiday:

• Use the My Haven app to browse menus and place your order

• Scan the QR code in venue to order straight to your table

If you previously used the Haven Serve app, please note that is no longer available for download. If you already have it on your phone, you can continue using it, but it won’t receive further updates.

Download the My Haven app from Google Play

Download the My Haven app from the App Store

• All our parks have handy on-site supermarkets with a wide range of Co-op products on offer including a wide variety of vegetarian, vegan and free from products

• Keep a look out for locally sourced products and firm family favourites on our shelves

• We all know arcades and the seaside go hand in hand, but please be aware that some of our parks now have cashless arcades. This means loading money onto a Playcard which can then be used in the arcade

• Cashless arcades are available at Church Farm, Quay West, Wild Duck, Golden Sands, Perran Sands and Burnham-on-Sea
  

What to bring

The lead-up to your holiday is always exciting and we don't want you to forget anything, so here's a little checklist:

• Washing-up bits; cloth/sponge, washing-up liquid

• Tea towels, kitchen roll, kitchen foil to wrap and store food

• Tea bags/coffee, squash, salt, pepper, tomato sauce, oil - these are all available in our on-site Mini Market

• Towels, toiletries and other personal holiday belongings

• Some of the wash blocks on our parks have hairdryers and shaving points

• Water containers if you are on a pitch without a water connection

• A sterilised water can; useful for filling up as we don’t have motorhome points

• Torch to help find your pitch

• Spare pegs and mallet if you are camping or have an awning

• Cables and splashproof UK campsite safety plugs (not standard three-pin household version) if you are staying on a pitch with electric hook-up

Don’t worry, if you forget any of the essentials you can always pop into our supermarket and stock up. We also have a range of hire goods available if you can’t squeeze everything into your vehicle including travel cots, towels and high-chairs.

Getting ready for your arrival

• Please look out for emails from us which will include details of the check-in process you need to follow before you arrive

• It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account. Here you can also: view all upcoming, and up to three previously booked breaks, see your payment schedule, all inclusive add-ons, and add or remove guests and extras.

• To get everything ready for your arrival, the My Haven app* will ask you to confirm how you are getting to the park and to add your car registration if you are driving. This speeds up the arrival process and helps you to start your break sooner

• Your arrival slot will be available on the My Haven app* 7 days before your arrival date and your exact location on park will be available one day before

*The My Haven app is available to download on via Google Play or App Store.

Top 3 arrival tips:

1. Before you start your journey, use the My Haven app* or log in to haven.com/experience to view and save your personalised map to navigate to your holiday home on park. You'll find all the information you need about your holiday here thanks to our now paperless arrivals process, so download the app to access the park guide and to book activities and dining experiences.

2. Plan to arrive on park for your allocated arrival slot. Please don’t arrive early as we won’t be able to check you in.

3. Head to the touring reception where a Haven team member will direct you to your pitch. You'll receive a hanger to display in your car, which allows you to come and go in your vehicle.

On the day of departure we ask that all our guests leave their touring pitches by 10am. We want guests to be able to make the most of their time away with us and you are welcome to use the park facilities on your departure day for any bookings such as activities, swimming and restaurants. However, the last activity or table booking you should make is for 4pm.

Here's a reminder of some of the things we can accommodate on our parks.

Can I bring a commercial vehicle?

Commercial vehicles are allowed at all parks except from Perran Sands, Greenacres, Hafan y Môr, Presthaven, Kiln Park, Blue Dolphin and Thornwick Bay.

Can I bring a continental tourer?

Continental tourers are allowed at all parks except from Cleethorpes Beach, Littlesea, Lakeland and Reighton Sands.

Can I bring a gazebo or event shelter?

We are only able to allow gazebos and event shelters at Seaview. These must fit within the pitch size you have booked.

Please note: If you're staying at Seaview, you must take down your gazebo/event shelter at night.

Can I sleep under the awning?

If you're staying at Cleethorpes Beach, Littlesea or Seaview you'll be able to sleep under your awning. Unfortunately you won't be able to do this at any of our other parks.

Can I bring a fire pit?

As guests aren't allowed to light ground fires on park, fire pits are not permitted at any of our holiday parks.

Can I bring a pup tent?

If you're staying at Cleethorpes Beach, Littlesea or Seaview then you will be able to bring a pup tent with you. Unfortunately the rest of our parks are unable to accept pup tents. The pup tent must fit within your pitch area.

Can I bring a generator?

Unfortunately, we're unable to allow guests to bring their own generators.

• Charcoal barbecues in a fireproof container are acceptable to use, but must be used adjacent to your holiday home and not directly on the ground or decking

• Brick built barbecues are not permitted

• For your safety and that of others around you, no fires are to be lit on the park

At Haven, we're proud of our coastal locations and promote water safety to our guests. Please familiarise yourself with this guide to how to keep safe on the beach and in the water.

We have outlined advice and information to keep you safe and secure during your stay. Please take a moment to read our health and safety guide.

View our Useful Information Guides for a quick rundown about the park you've booked, including dos and don’ts and where to find local transport and doctor’s surgeries.

Ordering food and drink on your Haven holiday has never been simpler. Just make sure you download the My Haven app before your holiday to see a full list of our venues to get you excited to eat on park. Then, there are two simple ways to order food & drink on your holiday:

• Use the My Haven app to browse menus and place your order

• Scan the QR code in venue to order straight to your table

If you previously used the Haven Serve app, please note that is no longer available for download. If you already have it on your phone, you can continue using it, but it won’t receive further updates.

Download the My Haven app from Google Play

Download the My Haven app from the App Store