Welcome to Craig Tara Holiday Park! Here's some info to help you settle in and get more from your break. Now, are you ready to start exploring the park and take a boat ride over to the Isle of Arran?
Please visit the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time. You can arrive up to 2 hours before your designated check-in slot, but no earlier than 11am.
If you have a 12pm-1pm designated check-in, you'll only be able to arrive 1 hour before your arrival slot.
If you arrive earlier than when you can access your accommodation, you'll be able to make use of the restaurants, arcades, shops and have free roam of outdoor spaces on the parks. Please note: your accommodation can only be accessed at your designated arrival time. If you've booked a Haven break, you can pick up your Play Passes from inside your accommodation at your designated arrival time.
If you are arriving in two parties and your guests are likely arrive on park before you, make sure they have your holidays details with them and they can access the caravan before you arrive.
Arriving late: please let us know on the My Haven Experience app or via haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
All good things come to an end – please check out by 10am. Please leave your key in the key box outside of the Reception main doors. If you are a Haven direct guest, please leave hire goods in the holiday home. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
To make planning your holiday as easy as possible, activity bookings will open 12 weeks from the start of your holiday.
You’ll be able to make your bookings via the My Haven Experience app or at haven.com/experience and will be able to book both free and paid for activities. Prior to booking you can find a list of activities we expect to offer at each park here. This will be available from 12 weeks prior to each park opening but are subject to change.
Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after!
Please note, whilst we have free activities like swimming for you to get stuck into, some of our activities do require a small additional charge to book.
If you've booked at Penally Court, you will need to use the dropdown at the top of the screen to select Kiln Park for your activities.
If you want to book activities for your arrival day, this can be done seven days before your arrival date. Once within the seven days, you'll be able to book activities from 1pm. Please note, you’ll also be able to book activities for your first day via the Activity Booking Point on park once you’ve checked in (subject to availability).
Activities are only available to our Holiday guests, Private Let guests who have purchased a Play Pass and our owners. Please bring your Play Pass or Owner Card with you.
To find out what’s on during your holiday, go to the My Haven Experience app or visit haven.com/experience. Available four weeks before you arrive. There will be no table bookings in entertainment venues and tables will be available on a first-come, first-served basis.
If you're on a Haven Holiday break, Play Passes give you access to book activities, pools, and entertainment venues, subject to availability. Play Passes are not included in Haven Hideaway breaks.
Yes, you can get your sizzle on in safety. Please keep barbecues away from holiday homes, verandas, and the external gas bottles. They must also be elevated. Be sure that they’re completely put out before you leave them.
For a small charge we have bed guards, hairdryers, highchairs, travel cots, pushchairs and irons available to hire. These are subject to availability and a £10 deposit. We recommend you book in advance of arrival through your My Account on haven.com to avoid disappointment, but if you haven’t, please pop to Reception and we’ll check availability for you. You can remove the hired items in the same way.
You can find prices for available extras by logging into your account and selecting add/remove extras.
We don't make extras for the coming year available to be booked until we're confident of our stocks. This is likely to be at the start of the new season but may be a little earlier than that. We have a variety of stock across our parks so confirming the exact model of pushchair, travel cot etc wouldn't be possible ahead of your break.
We have limited numbers of all extras at each of our parks. If an extra isn't showing as available then we will have sold out for the period of your break.
We try and leave any hired extras in your accommodation ready for your arrival. If we haven't then please pop into reception and the team will be happy to rectify that for you.
Once your holiday has finished, please leave hire goods in the holiday home. Our team will confirm the collection and return of the hired goods, we will then refund the deposit back onto the card that the payment was made from.
Please be aware, if you add items within 10 weeks of your holiday start date and don't make payment for them at the time, they will be automatically removed.
Need an additional key for your holiday home? Pop into Reception and we’ll be happy to help – extra keys are subject to availability and require a deposit.
If you’ve had a big adventure, you might need a washing machine to clean you up again. Pop into our Mini Market where you can buy tokens for the launderette (only available in Reception at Blue Dolphin), as well as washing powder.
If you have any questions or have special requests please ask to speak to an adviser who can discuss that with you. Both our chat and phone teams have been specially trained to help with every aspect of your booking so if you need to know about park terrain, accessibility features or anything else they will be happy to help.
If you have any questions while on the park, please ask the Reception team.
We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.
For indoor swimming, you can book slots before and during your stay. From four weeks before your break start date, you'll be able to pre-book up to 14 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.
Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.
There's no booking required to use our outdoor pools which will be open from May half term until the end of August Bank Holiday. If the weather allows, simply turn up when you fancy an outdoor swim.
We provide towels (2 hand towels per caravan and 1 bath towel per person) in our Gold and Signature Gold grade accommodation. If you'd like more towels than this, then we'd recommend bringing some with you from home.
During warm periods the appearance of ants (or flies) is common.
The Environmental Health Office confirms that these aren't necessarily linked to a lack of hygiene and often appear randomly based on the closeness of a nest. For safety reasons all holiday homes have vents meaning there will always be access points for such insects.
To discourage their presence please ensure that you:
We do have ant spray on Park should you wish the team to apply this around the vents in your holiday home, please visit Reception.
Buses run to and from Ayr every hour, and you can catch it from the main park, just outside Reception. If you need any information on local bus routes, please see the Reception team.
We have 4 charging points available.
Time to grab the buckets and spades! We have access to a sand and stone beach right here on the park, through Kintyre View accommodation area.
We’re fond of dogs on park and most breeds are welcome. Just always keep them on a lead. They are welcome on the beach all-year round and the Nature Trail around the golf course is a great place to walk your dog. Please use the bins provided to clear up after your pet. We also have a special dog friendly seating area available in our Mash & Barrel restaurant. Guide and service dogs are welcome inside our venues.
The park has flat and inclined areas. The park is set on a side of a hill. All our accessible vans are in flat areas of the park, with dedicated car parking spaces alongside the holiday homes. The accessible holiday homes are only a short distance to the facilities. We have one accessible holiday home in Carnoustie Close which is on slight incline.
We want you to feel safe and secure on park. So if there’s anything worrying you at night or you need our help out-of-hours, please call our Security team on 07714 837015.
We have four venues for wining or dining: The Brigs of Ayr bar and restaurant, the Lighthouse Harbour Bar, the Live Lounge entertainment venue, and the Bonga Wonga entertainment venue. They can all be found in the FunWorks amusement arcade in the main complex areas.
Tables cannot be booked in restaurants or entertainment venues and will be allocated on a first-come, first-served basis.
If you can’t have a takeaway on holiday, when can you? We have a BURGER KING®, Cook’s Fish and Chips, Chopstix and Papa John’s® on our park, just waiting for you to enjoy. Papa John’s® and Burger King will also deliver directly to your accommodation if required. Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven Experience app or haven.com/experience.
Our cash machines are in Reception, outside Burger King, and in the Live Lounge, and they’re all free to use.
Due to the remoteness of our holiday parks the Wi-Fi signal can vary. There is no Wi-Fi in accommodation. We do have free guest Wi-Fi available in Airspace and the Brigs of Ayr. Our apps work on Wi-Fi and 4G, and if you do not have any signal, you can always book your activities with our Activity and Leisure team at the Activity Booking Point.