Terms & Conditions

PLANNING YOUR HOLIDAY

Arrival and departure times Accommodation is available from 4.00pm, or earlier for some models - please check the key collection time on your booking confirmation. We ask that you vacate your accommodation by 10.00am on your day of departure.
Early arrivals Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready.
Late arrivals (after 6.00pm) If you expect to arrive after 6.00pm please let the Park know to arrange key collection. Half Board guests are reminded that restaurants close at 7.00pm at Craig Tara, although food, drinks and snacks are available to purchase on the Park.
Non-arrival Unless the Park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
Satellite Navigation Systems Please double check the postcode you enter for the Park of your choice and be aware that not all Sat Navs work in the same way. Please, therefore, use the Sat Navs in conjunction with the directions to the Park of your choice shown on the website or in the brochure.

ALL YOU NEED TO BRING

Self-Catering All cooking items, crockery and cutlery are provided. Bed Linen is provided with the holidays shown within this brochure except in Standard and Standard Plus accommodation where it is available for hire. On certain promotional offers bed linen may be charged as an extra in all Self-Catering accommodation. Bring washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.
Half Board Towels and bed linen are provided, so all you need to bring are toiletries and your personal holiday belongings. Half Board & Diner’s Choice holidays and breaks provide breakfast and evening meals, including dinner on the day of arrival, and breakfast on the day of departure. All meals offer vegetarian options and we always try to meet other dietary requirements when informed in advance.
Launderettes Lighten your luggage. All Parks have modern launderettes, at normal charges.
Hire Goods deposit A deposit of £10 will be required for each hire goods item.
Bed linen Please note promotional bookings and bookings from third parties (ie News International Promotions) may incur additional charges for bed linen and bed make up. Bed linen is also an extra charge in Standard and Standard Plus accommodation.

SPECIAL REQUIREMENTS

If you have any special requests regarding your holiday accommodation please advise us when making your booking and confirm your request in writing. Please include a telephone number in case of any query. We will endeavour to meet your requests, but we are very sorry that these cannot be guaranteed. Unfortunately, we cannot take requests for accommodation to be located in specific areas of Parks.
Disabled guests We aim to make our holidays and facilities available and accessible for all. However, our adapted Holiday Homes are not suitable for independent wheelchair users travelling alone. We provide advice, information and a good choice of Parks that meet a variety of access needs. Many Self-Catering caravans on selected Parks are modified or fully adapted for wheelchair use. Please discuss your requirements with us in detail before making your booking to ensure a holiday is available that will meet all your needs and expectations. Please call our Special Needs Hotline on 0871 230 1926.
Honest advice We will provide honest and accurate advice - for example, which Parks are only suitable for some disabled guests with assistance, where wheelchair access is limited and where wheelchair friendly accommodation is not suitable for bigger electric wheelchairs. Please confirm your special requirements in writing. We regret that special requests cannot be made a condition of your booking as they are always subject to availability.

CHILDREN

Cots and highchairs in Self-Catering and Half Board accommodation are available for an extra charge. A maximum of 2 cots can be accommodated in caravan Holiday Homes. Cots in Self-Catering need to be located in the living area and in Half Board accommodation cots are usually located in the main sleeping area. Please note that only one cot can be accommodated in caravan living areas if the pull out bed is being utilised. You will need to bring your own cot linen. Please call 0871 230 1908 for full cost and hire deposit details. Highchairs are available in the restaurants. In all accommodation cots and highchairs need to be requested at the time of booking and are subject to availability.

Children’s Clubs and activities We provide a range of special indoor and outdoor facilities for children. Little Cubs (1 - 4’s) and Club R&B (5 - 8’s) operate on all Parks excluding Lydstep Beach from March right through to October. Little Cubs is an activity programme suitable for parents with children aged 12 months up to the age of 4. We recommend you reserve a place on arrival at the Park, as places are limited. Club R&B activities provide fun and entertainment for the 5 - 11 age groups. Skillz Club activities are suitable for children ages 9 - 12 years old.

Parental responsibility and supervisionChildren remain the responsibility of their parents or guardians at all times, their presence being required throughout the above activities, which are not child care or child minding services. It is important that parents always know where their children are and the times activities start and finish.
T-Co Zone (12-16+) With their own dedicated leader, T-Co Zone provides (parent free!) activities and facilities for teenagers, on all Parks excluding Lydstep Beach during the main School Summer Holidays.
Obeying Instructions and Safety Please ensure your children understand that they should always obey the instructions of the FunStars, T-Co Zone leaders, Sports Instructors/Co-ordinators and Lifeguards, to ensure proper control and safety.

PETS

We welcome well-trained dogs in selected accommodation at many Parks, but reserve the right to refuse certain breeds. We charge £40 per dog per 8/7/6 nights and £20 per dog per 5/4/3 nights with a maximum of two dogs per booking. Please ensure your dog wears a collar and identity tag and is on a lead under the control of a responsible adult at all times. We accept dogs in Standard and Standard Plus caravan accommodation only. We reserve the right to require the owner of any dog or pet considered a nuisance, or to be affecting the comfort of guests, to remove it from the Park. We do not allow on Park any breeds of dog listed under the Dangerous Dogs Act 1991. At time of press, these were any dog of a type known as the Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Braziliero, plus any other type appearing to be bred for fighting.
Where your dog can’t go Dogs and other pets are not allowed entry to Park facilities, restaurants, food servery and swimming pool areas, with the exception of Registered Assistance dogs for the disabled. Please also note that at certain Parks dogs are not allowed on the beach between 1 May to end of October. (Note: where a public footpath or right of way crosses our Parks, dogs have every right to be there).
Registered Assistance dogs for the disabled There’s no charge for Registered Assistance dogs for disabled guests, in Self- Catering or Half Board accommodation. No other dogs are allowed in Half Board accommodation.
Other pets These may be permitted at the discretion of the Park General Manager. Please contact the Park direct to discuss charges prior to making your booking.
No pets Parks that do not permit animals are clearly identified on the individual Park pages. We regret that we cannot accept pets in Half Board accommodation.

MAKING THE MOST OF YOUR HOLIDAY

Family holidays The holidays we offer have been designed with families and couples in mind. Therefore, bookings by persons 21 years of age or under are not accepted. There may also be restrictions on bookings for ‘singles groups’ consisting of all male or all female single people (3 or more persons). However, we may apply discretion in certain circumstances. The other exception will be where specific Sports and Leisure Groups have been taken. We therefore reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to terminate a booking where we feel that the comfort of our guests may be put at risk.
Sports and Leisure groups If you are part of a sports group or local sports tournament and are intending to stay on our Parks, you must book through our Groups Department and declare this at the time of booking. Failure to do this could result in the accommodation keys being retained and the booking cancelled with no refund available.
Care of facilities Please treat your holiday accommodation and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Reception immediately, so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter accommodation under exceptional circumstances, or for emergencies.
Ball games For the comfort of all our guests these are not permitted in the areas between and around accommodation.
Holiday home occupation Occupation of accommodation and use of facilities is strictly limited to those named on the booking. If this legal requirement is not met, the booking will be terminated and you will be asked to leave, with no refund available.
Unacceptable behaviour We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those persons named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
Infectious or contagious diseases Guests must inform the Duty Manager of the occurrence of any such illnesses during their stay that may affect other guests. For the protection of guests and employees, anyone found to have such a condition may be confined, or requested to leave. We strongly recommend all guests take out personal insurance, as in such circumstances refunds are not available.

MOTOR VEHICLES

We will only accept on Park an appropriate amount of vehicles relating to the occupancy of the accommodation. Parties with 3 vehicles or more will only be accepted at the Park General Manager’s discretion. If the Park General Manager’s decision is contravened or not sought then we reserve the right to terminate the booking and you will be asked to leave, with no refund available. No motorcycles, quad bikes, scooters or other such vehicles are allowed on the Park without the express written permission of the Park General Manager. It is important to check with the Park General Manager, as some of our Parks do not accept the above and/or their use may be restricted.
Large vehicles Due to limited parking space on some Parks please check with the Park before booking if you are planning to bring a van or a large commercial vehicle.

YOUR BOOKING

Your total holiday cost The price grids on the individual Park pages show the holiday cost for the holiday dates and accommodation you choose. Brochure prices include VAT at the prevailing rate in 2012. This includes the FunWorks entertainment passes element mentioned below. Add to this all supplements for cots, pets and hire goods deposits etc., not forgetting Holiday Protection Cancellation Plan, Personal Insurance and Car Breakdown cover, to arrive at the total holiday cost.
Price guarantee All prices are inclusive of VAT (where applicable). We guarantee that once you have paid the appropriate deposit we will not change your holiday price unless you make a change to your booking. We reserve the right to amend the VAT element of prices in the event of a change to the rate of VAT.
Minimum holiday price Minimum holiday price after discounts for Self-Catering must be £149 for 7 nights and £99 for 3 or 4 nights. Minimum holiday price for Half Board must be £199 for 7 nights and £129 for 3 or 4 nights after discounts have been applied. Prices for Haven Holidays may fluctuate throughout the day based on the demand for that particular holiday, in that particular grade of accommodation and on that particular Park. Therefore, when calling or going online prices may change. If customers book their holiday very close to arrival then this will occur on a much more frequent basis. Therefore, it is advisable to book early. Customers are reminded that our brochure prices and charges are subject to change and may go up or down in response to changing market pressures. Prices given are only valid at the time of booking. Any quotation obtained prior to booking is subject to change.
Paying the holiday balance Deposits are deducted from the full amount, leaving a balance payable 10 weeks before the start of the holiday. Balance payment my be required earlier than 10 weeks before the start of the holiday. This date is clearly shown on your holiday confirmation and balance reminders will not be sent. Bookings made within 10 weeks of the holiday start date are payable in full. We cannot accept cheques within 4 weeks of your holiday start date. If the payment is not received by the due date, the holiday will be treated as a cancellation and any monies already paid will be forfeit.
Your final confirmation Please keep your final confirmation safe as this must be presented on arrival.
Holiday payment and Holiday Protection Cancellation Plan Payment can be made in full or by deposit to secure your holiday booking. Cheques should be made payable to Haven Holidays. We strongly recommend that you take out our Holiday Protection Cancellation Plan which covers you and your holiday party if you cancel your holiday, or a plan giving comparable cover. Any cancellation should be notified in writing to us, and, where appropriate, claims made through the alternative supplier. If you do not take out our Holiday Protection Cancellation Plan or cover of your own NO REFUND WILL BE GIVEN ON ANY MONIES PAID
Special and promotional offersAll offers are subject to availability at the time of booking and to specific offer terms and conditions and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer. Please note that if prices are reduced once you have booked your holiday we are unable to refund the difference between your holiday price and any special offer prices.
Privately owned caravans Certain caravan accommodation is not owned by us, but managed and let by us on behalf of the owners. Where owners are not registered for VAT an additional handling fee equivalent to the prevailing rate of VAT is incurred (inc. of VAT), making the price for similar accommodation identical.
Supertents, Safari Tents and Yurts A £20 REFUNDABLEaccommodation deposit is applicable to all bookings for Supertents, Safari Tents and Yurts at Perran Sands and Safari Tents at Burnham-on-Sea, payable at the time of booking. Naturally, we will have no hesitation in returning the deposit to you provided that the accommodation and its contents are fully intact upon departure.
Errors Whilst every effort is made to avoid errors, occasionally they may occur. Please check and, if necessary, query the details and price of your chosen holiday at the time of booking. Please also thoroughly check your holiday confirmation and contact us straightaway if you have any queries.

PARK FACILITIES

FunWorks Passes For every guest a FunWorks Pass is included in the holiday price, allowing use of the swimming pools, children’s clubs, leisure and entertainment facilities at the Park at which you have purchased your holiday. This must be presented when requested. Passes can be collected at Reception on arrival, and should be kept safe as there is a charge for replacing lost passes - please check at Reception for details. The cost of these FunWorks passes is based on the capacity of your accommodation and is included in your holiday price. FunWorks Passes are nontransferable and are date & Park specific and only valid for the holiday duration you have booked. For some specific promotional activity FunWorks Passes may be an additional charge. All holidaymakers’ names are registered at the club on the Park. To comply with Local Club Licensing Laws, all names and addresses must be registered a minimum of 48 hours in advance. Passes for Spring and Autumn (Off Peak) excluding Bank Holidays are at a lower (included) rate to reflect any reductions in entertainment and facilities and this is reflected in the holiday prices shown in the grids.

Off-peak season availability of facilities Individual Holiday Park opening dates are clearly shown on each price grid. Parks with more than one evening entertainment venue may provide entertainment in one venue only at certain times of the year, for optimum enjoyment. During some of these periods, selected Parks provide evening entertainment at weekends only, although our bars will be open during the week. Also at selected Parks venue opening hours may be reduced.
Extra charges Your holiday cost includes the use of the majority of the main Park venues and facilities and activities. Certain facilities and activities are subject to an additional cost or refundable booking deposit and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge. Parks with fishing facilities require a rod licence and may attract small additional charges.
Health & Safety The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. In extenuating circumstances accommodation, entertainment, sports activities or any facility may be withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such changes without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Where possible, we will advise of any significant changes prior to booking and endeavour to advise guests already booked of any significant changes as they occur. Certain facilities have height, weight and/or age restrictions, and session bathing may occur in the Indoor and Outdoor Pools at certain times - please check at the time of booking.
Smoking Policy As a result of Government legislation, it is now illegal to smoke inside enclosed public buildings in England, Scotland and Wales. No smoking areas will be clearly designated and outdoor smoking areas provided. We ask guests to comply with these laws. We would also ask guests to refrain from smoking in all holiday accommodation. In certain accommodation we do not allow smoking. However, we cannot guarantee that any accommodation has been completely non-smoking.
Age restrictions Due to space considerations and licensing laws, some venues have age restrictions covering certain times.
Selling alcohol We are only permitted to sell alcohol to persons aged 18 or over. Proof of age may be asked for, such as the following forms of ID: Full passport or a new style driving licence incorporating a photograph.
Lost property If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage.
TV’s Please note the actual size of the TV and whether the reception is analogue or digital varies by Park and grade of accommodation.
Activity Pass This is only available at the discounted rate prior to arrival on the Park and must be purchased at least 3 working days prior to arrival. Most of the activities within the Activity Pass are suitable for children 8 years and upwards and adults. Please note that this is an extremely popular Haven product. Whilst we do endeavour to deliver this to all of our customers, please be advised that unfortuantely we can only offer this on a limited 'subject to availability' basis. This applies to both the discount on pre-arrival prices and availability on Park. This offer may be withdrawn should availability limits be met.
Not all activities will be available at all Parks. Activities on offer are subject to availability and are weather dependent. In the event of bad weather, an alternative is offered. The Activity Pass contains a certain number of vouchers which would then The majority of activities will only require one voucher per person per activity. The actual activities you wish to take part in MUST be booked at the Park on arrival. Please check on the website for full details on the activities available as well as any restrictions and terms and conditions. Please note that the Activity Pass Voucher is not guaranteeing your place on the activity, merely the discounted purchase. Please note that vouchers are non-refundable. If purchasing on the Park, these activities will cost considerably more and it is therefore advisable to book in advance. However, if you do wish to purchase these activities whilst on holiday, vouchers should be purchased and then exchanged for the sessions you wish to enjoy. Please note Activity Pass prices are subject to change.
CCTV Please note that we use CCTV cameras on our Parks to ensure the safety of all our guests.

OTHER INFORMATION

Website accuracy Every care is taken to ensure that all information on our website is accurate at the time of going to press. Park photographs are taken at our Parks and are intended for guidance only. Layout plans and artist’s impressions are for illustrative purposes only. Not all facilities and activities are identical at all Parks. Due to operational circumstances, activities sometimes may be withdrawn. All maps shown are for representation only and mileages shown throughout the website are approximate and dependent on the route taken.
Acts and artists Those featured on our website are representative of those planned to appear in 2012 and all reasonable efforts are made to ensure their appearance, otherwise acts of a similar calibre will replace them - please check when booking.
Copyright No party is allowed to reproduce any of the contents of this website (including photographs) or our website without the written permission of Haven Holidays, or any other copyright owner.
Your protection Please note that in order to protect the privacy of our guests, photography within and around our swimming pools and other selected activities is prohibited.
TV filming and photography Due to the increasing popularity of Haven Holidays we receive requests from TV and other companies to film or photograph on our Parks. We also undertake our own promotional filming & photography. Every effort is made to ensure filming does not intrude into or affect any holiday activity and that it is clear to guests that filming/ photography is taking place. Please ensure that you and your family are aware of positioning of cameras at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs and we are unable to make any financial award or payment of any kind.
Call charges Please note that the 0871 numbers shown on our website will cost 10p per minute plus network extras.

Our Accommodation Guarantee: If, for whatever reason, on the day of arrival for your holiday you are not satisfied with the standard of your accommodation in terms of cleanliness, condition or maintenance and we are unable to resolve the problem to your satisfaction, then you have the option to leave the Park that day in which case you will be given a full refund of the price of your holiday without quibble.
Whilst on HolidayShould you have a concern or problem with any part of your holiday whilst at the Park, you must report this to the Reception Team at the Park straightaway. This provides the team the opportunity to rectify any issue immediately. Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been logged by the team at the Park. If, however, you feel that the reported matter has not been resolved during your holiday then please write to our central Guest Relations Team at Haven, 1 Park Lane, Hemel Hempstead, Herts. HP2 4YL within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead guest on the booking and letters must carry the signature of the lead guest due to the Data Protection Act 1998. Please write your holiday reference number on your letter and include your daytime and evening telephone numbers. On receipt of your letter, the Guest Relations Team will contact the Park for a full report into your concerns in order to respond appropriately. We will endeavor to reply to you within 14 says of receipt of your letter.
Any questions? We aim to provide all the information you need in our brochure, but should you have any queries or special requirements please don’t hesitate to call our Customer Care Department on 0871 230 1908 (9am-7pm Monday-Saturday).

CONDITIONS OF BOOKING

The Holiday Contract A contract between you and Haven is made when either of the following “booking conditions” are met:
1. We accept your booking and deposit payment by issuing written confirmation or
2. When booking by telephone or online, we inform you that your booking is confirmed or
3. Your Travel Agent tells you your booking is confirmed.
The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.
If you change your booking Should you wish to make a change after your booking is confirmed, such as the type of accommodation, we will always try to meet your request. However, a charge of £20 per alteration will be payable. Substantial changes, such as a different location or dates, will be treated as a cancellation (see below). Any changes which result in the holiday being cancelled within 8 weeks of the departure date may result in no refund being due. If you have purchased the Holiday Protection Cancellation Plan any refund will be subject to the sliding scale shown below. If you have purchased your own holiday cover then please liaise with your provider.
If you cancel your booking Should you wish to cancel your holiday please call the Customer Care Department immediately on 0871 230 1908, and they will advise you of the procedure.
Our Holiday Protection Cancellation Plan covers cancellation of your holiday should you or any other member of your holiday party be unable to travel, especially in respect of sickness, jury service or redundancy. Should you or any member of your party be unable to travel due to sickness, redundancy or jury service and have taken out our Holiday Protection Cancellation Plan, written proof in the form of a doctor’s certificate, employer’s or court notification will be required by recorded delivery 48 hours prior to your confirmed holiday start date. Having complied with this requirement, guests who need to cancel their holiday due to sickness, redundancy or jury service will be entitled to a full refund of all monies paid subject to:
1. An administration charge based on the deposit amount paid at the time of booking
2. Notice to cancel with written proof, being received at least 48 hours prior to the start of the holiday, whereafter the refund will be capped at 30% of the total holiday costs.
3. Payments made with vouchers, credit notes or transfer notes, which will not be refunded.
All other cases Our Holiday Protection Cancellation Plan also covers you or your party for cancellations due to reasons other than sickness, jury service or redundancy. However in this case, any refund will be subject to the sliding scale below:

In all cases the minimum cancellation charge is £50 per Holiday Home cancelled but varies dependent on the deposit amount paid at time of booking. Where repaid, payments made by credit/debit card will be repaid to the same card. If you do not take out our Holiday Protection Cancellation Plan or cover of your own NO REFUND WILL BE GIVEN ON ANY MONIES PAID.
If we change or cancel your booking As an experienced and responsible operator, our aim is to provide all the services, facilities and entertainment as described in our brochure and on our website. Should it be necessary for us to make any major changes to your booking, or in exceptional circumstances cancel your booking, we will endeavour to advise you, or your travel agent, and provide the following options:
a) a replacement holiday comparable or superior to the one booked or
b) a replacement holiday together with the difference in price between the replacement holiday and the holiday booked or
c) a full refund
In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for any provable loss. Should a sole use event be booked subsequent to your reservation, in the interest of your holiday enjoyment, we reserve the right to cancel your booking and provide you with an alternative as outlined above. If your holiday is cancelled through non payment by yourselves then the above terms DO NOT apply. Please therefore ensure that you read these terms and conditions in relation to when payment must be received by Haven Holidays.
Limitation of Liability We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless one of the following applies:
(1) there was wilful default by us, our employees or agents
(2) death or personal injury was caused by the negligence of Haven Holidays, our employees or agents.
For all claims other than death or personal injury, which result from the non-performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances. However, our liability to you is limited to the total cost of the holiday amount paid as per your final holiday invoice from Haven Holidays. Please notify any shortcomings or complaints to the Reception/Duty Manager immediately, so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.
If you cut your holiday short we are not obliged to offer a refund.

GENERAL
In these booking conditions ‘you’ and ‘your’ refers to the person who makes the booking; ‘we’, ‘us’ and ‘our’ refers to Haven (a trading division of Bourne Leisure Limited of 1 Park Lane, Hemel Hempstead, Herts, HP2 4YL); ‘holiday party’ refers to those persons named on the booking and any person added at a later date; the ‘Park’ means the Holiday Park you have chosen for your holiday. Please note that all points covered in the ‘Holiday and Booking Information’ and ‘How to Book’ sections of this brochure also form a part of these Conditions of Booking. All bookings are subject to these Conditions of Booking and to availability.

DATA PROTECTION POLICY STATEMENT
Use of Your Personal Information Bourne Leisure Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act places obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully, and you are entitled to know how we intend to use any information you provide.

Bourne Leisure Ltd will use the personal information that you or your Travel Agent provide to process your booking and provide you with your holiday. We may also need to pass your information to third party service providers such as insurance companies and travel providers. We will only correspond with the lead customer on the booking or their Travel Agent in respect of your booking.

It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for. Information about health to enable us to assist with any special needs will only be used for the specific purpose(s) for which you have provided it.

Where you have booked your holiday through a Travel Agent, or have asked us to book any additional facilities on your behalf you should also refer to the agent/service provider’s own data protection policy for details of how they will use your personal information. Bourne Leisure Ltd, and carefully selected third parties, will also:

a) use your information for internal statistical, market research and records purposes.

b) share this information with other companies within the Bourne Leisure Group.

c) use your information to contact you about other holidays or services brought to you by Bourne Leisure Ltd, or our trading partners.

Where we also have contact details in respect of any other persons (over the age of 18) on the booking, we will use this information to contact them about other holidays or services brought to them by Bourne Leisure.

If you or adult members of your party do not wish to receive such information please contact
The Data Protection Officer,
Bourne Leisure Limited,
1 Park Lane,
Hemel Hempstead,
Herts,
HP2 4YL.

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