Caister-on-Sea Holiday Park

We had a fantastic 4-night stay at Caister Haven Holiday Park. Our caravan was lovely, clean, comfortable, and in a great location, making it easy to get around the park. There was plenty to keep the children entertained throughout our stay, and we were pleasantly surprised that the prices for food, drinks, and activities weren’t too expensive. A very special shoutout goes to Petra in the Live Lounge. She was absolutely amazing! She was incredibly attentive and couldn’t do enough to help, even though she was often the only member of staff working the floor and running drinks. Despite how busy she was, she always came back with a smile, made time for everyone, and provided outstanding customer service. She genuinely went above and beyond every evening and made our experience even better. Petra deserves to be recognised for all of her hard work and dedication. She’s a real credit to the park and, in our opinion, definitely deserves a pay rise! Staff like her are the reason guests have such a positive experience. Thank you for a wonderful holiday—we’ll definitely be back!

Stayed for the weekend for my daughter's birthday had a hideaway, and may I say didn't disappoint the caravan was definitely a hideaway and made us want to come and try the activities next time. The park is a quiet park I don't know if that was because of the time of year we went however I think the park is lovely and quiet, and has everything you need centre to one bit in the middle of the park. Flat ground so it's absolutely brilliant if you are disabled and unable to walk that far, wheelchair user or if you are using a pram. The park has lots to offer and its super clean, well looked after and a lovely location and we will definitely be back 😁

Thanks to Ally(Owners Activities Coordinator) for her great hospitality and kindness, seems shes a popular face around the park greeting everyone and putting smiles on everyones faces. Even caught her on our way out and had a nice quick talk. Our caravan was super clean and brilliant for the 2 of us but would easily be enough for a few more people. We went for the saver caravan and you wouldn't of known it costed us less than 100 for the week. So close to such a beautiful beach. Oven was clean and had all the dishes and cooking stuff. The restaurant is affordable and very nice food, the arcade is fun and a good time passer. The nisa local isn't too badly priced I expected and have seen worse. Crazy pool wasn't the greatest for the price but still didnt hurt trying it, crazy golf was nice. all the activities we didnt do looked fun! Definitely get a play pass. Swimming was fun, wasn't the craziest out of all the havens parks but the pool was warm and lovely. The slide was pretty fun. The swim shop was nicely priced, its worth getting a beach ball for £3.99. Brilliant stay away from home, I 100% recommend to anyone thinking about staying. Great for couples, family's and friends. Pet friendly!

We like coming here because it’s an easy drive, things are local. If we don’t fancy taking the car one day we can hop on the bus. It’s handy. The park is ok, the pool is fine never overly busy (maybe we are just lucky with the time we are there but never seems overbooked) The kids entertainment my toddler loves. However DONT hire anything! We have been twice this year already to this site. April and May. Both times I have hired a highchair. You pay £10 refundable deposit and £7 hire charge. Neither times have I got my £10 deposit back. So we stayed in April and May. I then called them on the 1st of June to complain they said it was being sorted should be refunded in 7-10 days. We are now the 11th July and still nothing. I even complained about this in May when I went saying I hadn’t received aprils refund and I wanted to ensure I would get Mays one. The receptionist in the most snobbiest tone said ‘all refunds are made as soon as housekeeping mark the items as returned’……. well clearly not!! We are actually returning there on Monday… 😏 good luck to reception once I arrive because trust me I’m not a happy bunny.

What a waste of £1300 would have had more peace at home, booked a silver caravan on a hideaway package and bought our two nine months old dogs, all we wanted was to walk our dogs on the beach. I have been coming to the seashore and Caister-on-Sea sites for over 60 years and this as been by far the worst holiday ever, 5 minutes from all the entertainment which we didn't want and next to a big metal gate and fence overlooking a housing estate on a really busy road, the path was in constant use all day by holiday makers making a short cut and people from the houses walking their dogs and using the park after school we just couldn't get our dogs to settle, the beach was way too far for my wife to walk so we had to drive out, i went to the reception to report things as the caravan was also filthy, we was told they would try and move us but couldn't say where to or how long this would take if at all, we cleaned the caravan ourselves and did repairs and put up with it for the remainder of the holiday only because my daughter and granddaughter came for the second week,I can't explain how disappointed we have been but it just feels like nobody cares i think this will be our last year.