Primrose Valley Holiday Park

Absolutely Disgusted with Haven – Primrose Valley! Holidays are expensive enough these days, and when families spend their hard-earned money on a holiday, they expect to be able to enjoy the facilities and entertainment advertised. Unfortunately, Haven clearly cannot accommodate the number of guests staying on site. Arrived at the show bar for 5.30pm and Two little girls were left incredibly disappointed on Halloween because the show bars were already at full capacity and there was an hour long que to get in. If you have enough caravans to fill the site, surely you should have enough entertainment venues to accommodate the families staying there! Or hold a ticket We were then told to go to the Lake House pub because there was entertainment on there. Only to arrive and find a man visiting tables doing tricks.... great.....Girls wanting a Halloween disco we get pick a card. So, thanks to Haven, two children had their Halloween evening ruined. It's absolutely disgraceful that a large corporate company like Haven can take so much money from families but fail to provide adequate entertainment for the number of guests on site. Primrose Valley, you should be ashamed. Families pay a lot of money for these holidays, and the least they deserve is to be able to enjoy the facilities and entertainment without being turned away or sent somewhere else where there's nothing happening. After this experience, I certainly won't be rushing back to another Haven site. I'll be sticking with Parkdean Resorts in future.

It is the second time we have been to Primrose valley. It is a lovely very well ran place. The caravan was excerlent as we had a gold standard. The weather this time was very stormy ,however it did not spoil it in any way,even added to it. The staff ,all staff were really good and the kids entertainers were excerlent. The kids loved it. Going abroad is fantastic however caravan breaks can be just as good.

Disappointing from start to finish – we won't be returning What should have been a lovely family Halloween break turned into one frustration after another. The Halloween party advertised in the Live Lounge and Show Bar was full with over 1.5-hour queues when we arrived at the advertised start time. Despite paying extra for Play Passes, we were told these didn't guarantee entry. Our five-year-old, dressed up and so excited, ended up in tears because he couldn't attend the party he'd been promised. We were redirected to a completely different, practically empty bar 20 minutes away, with staff unable to explain the misleading advertising. We also returned from a beach walk to find our caravan door lock broken. After 45 minutes on hold, we had to break into our own accommodation through an open bathroom window, with our ten-year-old climbing in to let us in! My wife then had to miss swimming with the children to stay behind because we couldn't secure the caravan. No apology, no urgency and no real concern from staff. An activity we'd booked (inflatables) also disappeared from the app without any notification, only for us to discover it had been cancelled when we turned up. Other Halloween events sold out quickly and venues across the park were so overcrowded that getting a table without queuing for hours was virtually impossible. The one positive was Cameron at the Lakehouse Bar, who was genuinely lovely, empathetic and apologetic. He was sadly the only member of staff we encountered who showed any real compassion. Others were rude, dismissive and gave us conflicting, sometimes seemingly untrue information. The underlying problem is that Haven appears to be selling holidays and experiences it simply doesn't have the capacity, organisation or staffing to deliver. We've enjoyed the beach, walks and time together as a family, but we could have done all of that without Haven. The entertainment and activities are what you're actually paying for, and these were the biggest disappointments. We will not be returning. My advice? Book a privately owned caravan or holiday home in Filey instead. It's a gorgeous place. Save yourself the money, frustration and disappointment. Give Haven a big fat miss.

Primrose Valley is set in a lovely area of Yorkshire with good access to nearby attractions, making it an ideal base camp for days out. We highly recommend visiting Whitby, as well as stopping by The Duke of York pub for a great meal. Robin Hood's Bay is also well worth a visit, though be warned that the walk down to the bay and back up is very steep! ​As dog owners, we were placed in the Lakeside area of the park, which was quiet and conveniently close to the Lakeside Restaurant and Bar. In my opinion, this area is better than the main entertainment complex. Beach access is about a 10-minute walk from the main complex and well worth the trip. ​However, a couple of issues impacted our stay. The caravan shower emitted a moldy smell after its first use, and the shower floor had to be manually drained because water stood in the tray due to incorrect drainage. ​The biggest disappointment was the EV charging provision. Haven advertises on-site EV charging, but upon arrival, we were told 8 out of the 10 chargers were out of order. Only two working chargers were available, tucked away in the owners' car park and not marked on the map. While some chargers at the main complex temporarily worked mid-week, they quickly went faulty again, leading to constant competition over the two reliable plugs.

Great spot for a cheap get away. The caravan is clean & tidy when you arrive and the grounds are kept nicely. Didn’t use any of the facilities but there is a great shop & choice of food and drink on site. When you arrive you get a map & directed to your caravan. We paid to park next to ours but plenty of parking around the site & it’s only a 10 minute drive if that into Filey itself. Once we signed in we didn’t see many staff but there’s a reception and security staff on site. The caravan had all the basics you need. You do need to bring stuff with you such as towels etc. The only issue I had was some of the bedding & cushions was stained. It was clean but just didn’t look great and could do with some replacements but for what it costs over all I think it’s a great deal. Cheap & cheerful.