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  • Primrose Valley FAQ's

Park FAQs for Primrose Valley

All the facts and figures you need to plan your stay at this park.

Basic Information

Primrose Valley Holiday Park
Primrose Valley Holiday Park, Near Filey, North Yorkshire, YO14 9RF
Telephone No:
01723 513771 (calls charged at standard UK rates)
Park Open Dates:
11 March
31 October

Check-in/out Times

Summer House:
Late Arrivals:
Keys can be collected from reception. If reception closed please call the 24hr security number found on the reception door.

Touring & camping

Super pitches
Check-in time:
Check-out time:
Pup tents:
Not allowed
Tents & trailer tents
Not allowed
Sleeping in awning
Not allowed

Fun passes, Activity passes and day passes

Fun Passes
Fun passes give you access to our entertainment complex, pools, participate in the kids’ clubs, together with the use of the leisure and entertainment facilities, which includes bars, restaurants, ShowBars and some sports and water activities. They are included in the total cost of your holiday when booking directly on our website or through a travel agent.

If you have booked your holiday privately with an owner, you will need to purchase our Fun passes to access all the facilities. You can do this by calling the park direct on 01723 513771.

Off Peak dates:

Adult: 7 nights are £26.00, 3/4 nights are £20.00

Child (under 15): 7 nights are £13.00, 3 or 4 nights are £10.00

Peak dates:

Adult: 7 nights are £39.00, 3/4 nights are £30.00

Child (under 15): 7 nights are £20.00, 3 or 4 nights are £15.00

Activity Passes (Activity Bundles)
If you enjoy doing lots of activities and planning your holiday before you arrive (and saving money), then our Activity Bundle is just the thing for you.

Our bundles have either 12 or 24 passes; which you can redeem online against a whole range of activities before you arrive. This not only means that you secure places on all your favourite activities, but you also get to do the activities you want at a discounted price.

Activity Bundle 1 (12 passes) £36 in advance - £40 on park

Activity Bundle 2 (24 passes) £68 - £75 on park

Not yet booked? Activity Bundles can be added at the time of booking on ‘step 4 – optional extras’.

If you have already booked a holiday and wish to add on an Activity Bundle, please go to My Account. Once you have logged in, click on "view current holiday bookings", select your booking and click on "add optional extras".

How can I book activities before I arrive?

It couldn’t be easier - after you have made your booking and purchased your Activity Bundle, simply visit www.myhavenholiday.com where you can see all of the activities and times available to book.

And remember, if you decide not to buy your Activity Bundle before you go on holiday – you can still purchase and book your activities when you get to park at our normal price, subject to availability.

Some activities at Primrose Valley may require more than one pass; you can see a full list here. Activities do vary by park.

Day Passes
We do not offer day passes at this park.

Common FAQ's

Park Terrain:
All areas of the park are flat.
Will there be an iron available in my accommodation:
Irons are not provided
Can guests bring their own BBQ:
Yes - away from gas supply and disposed of responsibly.
Garden Furniture:
Not available
We welcome dogs on our park and on the beach but they must be kept on a lead at all times. They are allowed in the following outside areas: Mash and Barrel decking area, Starbucks patio and Lakeside Cafébar patio. Unfortunately they are not allowed inside our venues.
Direct Beach Access:
Yes, via a steep path, walking access only
Parking is available next to caravans or nearby
Size of Park:
Sky TV:
Sky Sports is shown in the Lakeside Sports bar
Cash Machine on Site?
Yes, we have 3 ATM machines located in Essentials Supermarket, FunWorks Complex and Lakeside Pool Complex.

How to get here

By car

The Park lies directly on the A165 between Scarborough and Bridlington approximately 3 miles south of Filey.

If programming your SAT NAV device, please use Postcode: YO14 9RF. This will guide you directly to Primrose Valley where you will be able to follow the signs for directions to the Park.

You can also use Google Maps for a door to door route planner.

By train

The nearest train station is in Filey, which is about 3 miles from the Park. To plan your train journey to and from Primrose Valley, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries Helpline on 0845 748 4950.

By coach

Haven has negotiated a 10% discount with National Express, Please call 0871 781 8181 for details to plan your journey by coach. Open 7 days a week 8am - 8pm. Payment can be made by credit or debit card - please allow 4 working days for tickets to arrive. Drop Off points must be checked with National Express.

Optional Extras

Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability) Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)
Up to £60 extra for a maximum of 2 pets for up to a weeks stay. We've reserved a number of our Standard, Deluxe and Prestige caravan holiday homes if you would like to bring your pet with you (a maximum of 2 pets are accepted, we reserve the right to refuse certain breeds). Pets are not permitted at Riviere Sands, Burnham-on-Sea or Lydstep Beach.

Park Activities

Fishing (on Park):
Coarse fishing available on Park, no barbed hooks or lead weights. Rod licence required which can be purchased from the Post Office. Please supply your own rod and passes can be purchased by the lake.
Horse Riding (nearest to Park):
Woldgate Trekking Centre, about 8 miles from Park
Bike Hire:
Available from park

Park Facilities

Peak Opening Time
Off-Peak Opening Time
Fun works entertainment complex
9.30am - 12.30am
9.30am - 11pm
Mash & Barrel
9am - 11.30pm
9am - 10pm
Papa John’s
5pm – 11.30pm
5pm – 11.30pm
8am - 6pm
9am - 5pm
SPAR Convenience Store (With Bakery and Off Licence)
8am - 9pm
8am - 7pm
9am - 8pm
9am - 8pm
Indoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
10am - 5pm (Closed between 1pm - 2pm)
10am - 5pm (Closed between 1pm - 2pm)
Outdoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
10am - 5pm (Closed between 1pm - 2pm)

Reception Opening Hours

Peak (19 July - 1 September):
Off Peak (All other dates):

Surrounding Area

Nearest Town:
Filey (3 miles)
Nearest City:
Scarborough (8 miles)
Nearest Port:
Hull (47 miles)
Nearest Train Station:
Filey (3 miles)
Nearest Bus Station:
Filey (3 miles)
How often do buses run from the Park?


Local Taxi Number:
01723 515 515
National Express - Nearest drop off:
Filey (3 miles)
Local bus timetable:

Useful Links

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Utilities Provided

Self-Catering accommodation

  • Fully equipped modern fitted kitchen with full size fridge 
  • Shower and toilet
  • Colour TV
  • Pillows & duvets
  • Gas, electricity & hot water may incur an extra charge

Wheelchair Facilities

Wheelchair Hire:
Wheelchairs can be hired from local companies who can deliver direct to the park. Please call the park for contact information.
Wheelchair Friendly:
The park and its facilities are wheelchair friendly

Park Terrain

Park Terrain:

Primrose Valley is situated on completely flat ground. Requests can be made at the time of the booking, however cannot be guaranteed.