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  • Primrose Valley FAQ's

Park FAQs for Primrose Valley

All the facts and figures you need to plan your stay at this park.

Basic Information

Primrose Valley Holiday Park
Primrose Valley Holiday Park, Near Filey, North Yorkshire, YO14 9RF
Telephone No:
01723 513771 (calls charged at standard UK rates)
Park Open Dates:
16 March
5 November 2018

Check-in/out Times

Platinum with Decking:
Late Arrivals:
Keys can be collected from reception. If reception closed please call the 24hr security number found on the reception door.

Fun Passes, Activity Bundles and day passes

Fun Passes
Fun Passes allow you access to our entertainment complex. With these you can use the pools, participate in the kids' activities, and use the leisure and entertainment facilities - which includes our bars, restaurants, and some sports and leisure activities. Some activities are subject to an additional cost. Fun Passes are included in the total cost of your holiday when you book directly with us, either on our website or through our contact centre, and when you book through a travel agent. But don't forget, if you are one of our promotional customers, you can add your Fun Passes on My Haven Holiday when you amend your optional extras. You will be given a Fun Pass for each guest listed on your booking. If you have booked your holiday privately with an owner, you will need to purchase a Fun Pass to access all of the facilities - you can do this by calling the park direct on 01723 513771.

Off Peak dates:
Adult: 7 nights are £26.00, 3/4 nights are £20.00
Child (under 15): 7 nights are £13.00, 3 or 4 nights are £10.00

Peak dates:
Adult: 7 nights are £39.00, 3/4 nights are £30.00
Child (under 15): 7 nights are £20.00, 3 or 4 nights are £15.00
Activity Bundles
If you enjoy doing lots of activities and planning your holiday before you arrive, then our Activity Bundle is just the thing for you.
When you buy an Activity Bundle, you get a bundle of either 10 or 20 passes that you can redeem online before you get here against a whole range of activities. Remember, should you need them; you can always book and pay for any extra activities when you're on the park.

If you have already booked a holiday and wish to take advantage of this great offer please go to www.haven.com and log into 'My Account'. Once you have logged into your account click on 'view current holiday bookings', select your booking and click on 'add optional extras'. If we still have Activity Bundles available, you can select either a 10 or 20 bundle depending on your preference. Activity Bundles must be purchased at least 7 days before your holiday arrival date. And with our online booking system open up until midnight the day before you arrive, you can book your activities last minute, subject to availability.

After you have made your booking and purchased your Activity Bundle, simply visit www.myhavenholiday.com where you can see all of the activities and times available to book. Some activities may require more than one pass. Activities do vary by park.

Don't worry if you don't buy your Activity Bundle before you get on holiday - you can still buy your activities on park on a pay-as-you-go basis, subject to availability.

Early booking offer

Activity Bundle 1 includes 10 passes for £45.
Activity Bundle 2 includes 20 passes for £90.
These offers expire Monday 5 February 2018 and are available online only.

Prices from Tuesday 6 February 2018

Activity Bundle 1 includes 10 passes for £50.
Activity Bundle 2 includes 20 passes for £100. 

Available online only.

How can I book activities before I arrive?

Once you’ve booked your holiday and bought your Activity Bundle online, simply visit My Haven Holiday where you can see all of the activities and times available to book.

Day Passes
We do not offer day passes at this park.

Touring & camping

Super pitches
Check-in time:
Check-out time:
Pup tents:
Not allowed
Tents & trailer tents
Not allowed
Sleeping in awning
Not allowed

Common FAQs

Park Terrain:
All areas of the park are flat.
Will there be an iron available in my accommodation:
Irons are not provided
Can guests bring their own BBQ:
Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue.
Garden Furniture:
Not available
Most breeds of dogs are allowed. Please make sure that dogs are kept on leads at all times, also on the beach and don't find their way into any facilities (with the exception of guide dogs). They are allowed in the following outside areas: Mash and Barrel decking area, Starbucks patio and Lakeside Café bar patio. Please clean up after your dog - we have bins all around the park especially for this.
Direct Beach Access:
Yes, via a steep path, walking access only
Parking is available next to caravans or nearby
Size of Park:
Sky TV:
Sky Sports is shown in the Lakeside Sports bar
Cash Machine on Site?
Our cash machines can be found in the main complex and at the Mini Market. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).

How to get here

By car

The Park lies directly on the A165 between Scarborough and Bridlington approximately 3 miles south of Filey.

If programming your SAT NAV device, please use Postcode: YO14 9RF. This will guide you directly to Primrose Valley where you will be able to follow the signs for directions to the Park.

You can also use Google Maps for a door to door route planner.

By train

The nearest train station is in Filey, which is about 3 miles from the Park. To plan your train journey to and from Primrose Valley, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries Helpline on 0845 748 4950.

By coach

Please call 0871 781 8181 for details to plan your journey by coach. Open 7 days a week 8am - 8pm. Payment can be made by credit or debit card - please allow 4 working days for tickets to arrive. Drop Off points must be checked with National Express.

Optional Extras

Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability) Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)
Up to £60 extra for a maximum of 2 pets for up to a weeks stay. We've reserved a number of our Standard, Deluxe and Prestige caravan holiday homes if you would like to bring your pet with you (a maximum of 2 pets are accepted, we reserve the right to refuse certain breeds). Pets are not permitted at Riviere Sands, Burnham-on-Sea or Lydstep Beach.

Park Activities

Fishing (on Park):
Coarse fishing available on Park, no barbed hooks or lead weights. Rod licence required which can be purchased from the Post Office. Please supply your own rod and passes can be purchased by the lake.
Horse Riding (nearest to Park):
Woldgate Trekking Centre, about 8 miles from Park
Bike Hire:
Available from park

Park Facilities

Peak Opening Time
Off-Peak Opening Time
FunWorks entertainment complex
9.30am - 12.30am
9.30am - 11pm
Mash & Barrel
9am - 9pm for food; drinks from the bar until later
9am - 9pm for food; drinks from the bar until later
Papa Johns
5pm - 11.30pm
5pm - 11.30pm
8am - 6pm
9am - 5pm
The Lakehouse restaurant
The Lakehouse kitchen
Mini Market (with bakery and off-licence)
8am - 10pm
8am - 10pm
8am - 8pm
8am - 8pm
Indoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
10am - 5pm (closed between 1.30pm and 2.30pm)
10am - 5pm (closed between 1.30pm and 2.30pm)
Outdoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
10am - 5pm

Reception Opening Hours

Peak (20 July - 30 August):
Off Peak (All other dates):

Surrounding Area

Nearest Town:
Filey (3 miles)
Nearest City:
Scarborough (8 miles)
Nearest Port:
Hull (47 miles)
Nearest Train Station:
Filey (3 miles)
Nearest Bus Station:
Filey (3 miles)
How often do buses run from the park?


Local Taxi Number:
01723 515 515
National Express - Nearest drop off:
Filey (3 miles)
Local bus timetable:

Useful Links

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Utilities Provided

Self-Catering accommodation

  • Fully equipped modern fitted kitchen with full size fridge 
  • Shower and toilet
  • Colour TV
  • Pillows & duvets
  • Gas, electricity & hot water may incur an extra charge

Wheelchair Facilities

Wheelchair Hire:
Wheelchairs can be hired from local companies who can deliver direct to the park. Please call the park for contact information.
Wheelchair Friendly:
The park and its facilities are wheelchair friendly

Park Terrain

Park Terrain:

Primrose Valley is situated on completely flat ground. Requests can be made at the time of the booking, however cannot be guaranteed.