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  • Quay West FAQ's

Park FAQs for Quay West

All the information, facts and figures you need to plan your stay at this holiday park.

Basic Information

Quay West Holiday Park
Quay West Holiday Park, New Quay, Ceredigion, South West Wales, SA45 9SE
Telephone No:
01545 560477 (calls charged at standard UK rates)
Park Open Dates:
18 March
31 October

Check-in/out Times

Summer House:
Late Arrivals:
Keys can be collected from security when the reception is closed.

Fun passes, Activity passes and day passes

Fun passes
Fun passes are also known as your ‘entertainment pass’ and allow access to our FunWorks entertainment complex. With these you can use the pools, participate in the kids’ clubs, together with the use of the leisure and entertainment facilities, which includes bars, restaurants, ShowBars and some sports and water activities. Some activities are subject to an extra charge.

Fun passes are included in the total cost of your holiday when booked directly on our website or through a travel agent. You will be given a pass for each guest listed on your booking. If you have booked your holiday privately with an owner, you will need to purchase our Fun passes to access all the facilities. You can do this by calling the park direct on 01545 560477.

Activity passes (Activity bundles)
If you enjoy doing lots of activities and planning your holiday before you arrive (and saving money), then our Activity Bundle is just the thing for you.

When you buy an Activity Bundle, you get a bundle of either 12 or 24 passes that you can redeem online before you get here against a whole range of activities - which not only means that you get here first to secure your place on the activity, but you also get to do the activities you want to do at a discounted price. You can book a maximum of 48 passes prior to arrival and subject to availability. Remember, should you need them; you can always purchase more Activity Bundles once you arrive on park, or just book and pay for any extra activities as you go.

If you have already booked a holiday and wish to take advantage of this great offer please click My Account. Once you have logged into your account click on "view current holiday bookings", select your booking and click on "add optional extras". If we still have Activity Bundles available, you can select either a 12 or 24 bundle depending on your preference. And with our online booking system open up until midnight the day before you arrive, even if you book at the very last minute, you can still make the most of these great savings.

After you have made your booking and purchased your Activity Bundle, simply visit www.myhavenholiday.com where you can see all of the activities and times available to book. Some activities may require more than one pass; you can see a full list here. Activities do vary by park.

Don't worry if you don't buy your Activity Bundle before you get on holiday - you can still buy your activities on park at our normal price, subject to availability

Activity Bundle 1 (12 passes) £36 in advance - £40 on-park
Activity Bundle 2 (24 passes) £68 online only

Day passes
Day passes are available at some of our parks and allow entrance in to the park to use the facilities. The price for each park varies and only a limited number of passes are available on the days that day passes are available. Please contact the park you would like to visit to find out about cost and availability.

Common FAQ's

Park Terrain:
Monmouth is a flat area of the Park.
Will there be an iron available in my accommodation:
No, but irons are available to hire
Can guests bring their own BBQ:
Yes - away from gas supply
Garden Furniture:

Not available to hire

We welcome dogs on our park but must be kept on a lead at all times, they are allowed on the decking area outside the Mash and Barrel and our beach is dog friendly all year round. Unfortunately they are not allowed inside our venues.
Direct Beach Access:
Very steep access to the beach
Parking is available next to caravans or nearby
Size of Park:
Is there WiFi on park?
FREE WiFi is available in the Mash and Barrel bar and restaurant.
Sky TV:
Yes, available in main complex
Cash Machine on Site?
Yes, we have 2 ATM machines

How to get here

By car

By Car: Coming from Cardigan on A487, turn left onto A486 into New Quay village. Coming from Aberystwyth on A487 turn right onto B4342 into New Quay village. Coming from Carmarthen on A484, join the A486 and continue into New Quay village. Quay West is on the northern edge of the village.

If programming your SAT NAV device, please use Postcode: SA45 9SE. This will guide you directly to Quay West where you will be able to follow the signs for directions to the Park. You can also use Google Maps for a door to door route planner.

By train

The nearest train station is in Aberystwyth about 22 miles from the Caravan Park and there is a bus station directly outside the station with a service that goes to the Park. To plan your train journey to and from Quay West, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries Helpline on 0845 748 4950.

By coach

Haven has negotiated a 10% discount with National Express, Please call 0871 781 8181 for details to plan your journey by coach. Open 7 days a week 8am - 8pm. Payment can be made by credit or debit card - please allow 4 working days for tickets to arrive. Drop Off points must be checked with National Express.

Optional Extras

Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability) Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)
Up to £60 extra for a maximum of 2 pets for up to a weeks stay. We've reserved a number of our Standard, Deluxe and Prestige caravan holiday homes if you would like to bring your pet with you (a maximum of 2 pets are accepted, we reserve the right to refuse certain breeds). Pets are not permitted at Riviere Sands, Burnham-on-Sea or Lydstep Beach.

Park Activities

Fishing (Nearest to park):
Trout, Salmon, Coarse and Beach fishing available locally. There is a charge and a licence will be required. Please contact reception for details.
Golf (nearest to Park):
9 hole Golf course about 15 minutes from Park. Details are available from reception.
Horse Riding (nearest to Park):
Horse riding can be found at Gilfach yr Halen which is roughly 15 minutes away from park. Please contact reception for details.

Park Facilities

Peak Opening Time
Off-Peak Opening Time
SPAR Convenience Store (With Bakery and Off Licence)
8am- 9pm
8am- 8pm
8am - 8pm
8am - 8pm
Indoor swimming pool (children under 8 and non-swimmer under 14 must be accompanied by an adult)
9:30am - 6pm
9:30am - 6pm
Outdoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
10am - 5pm

Reception Opening Hours

Peak (19 July - 1 September):
6pm (5pm On Sunday)
Off Peak (All other dates):

Surrounding Area

Nearest Town:
Aberystwyth (36km)
Nearest City:
Aberystwyth (36km)
Nearest Port:
Fishguard (57km)
Nearest Train Station:
Aberystwyth (36km)
Nearest Bus Station:
Aberystwyth (36km)
How often do buses run from the Park?
Every 30 mins
Local Taxi Number:
01545 560 688
National Express - Nearest drop off:
Aberystwyth (36km)

Useful Links

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Utilities Provided

Self-Catering accommodation

  • Fully equipped modern fitted kitchen with full size fridge 
  • Shower and toilet
  • Colour TV
  • Pillows & duvets
  • Gas, electricity & hot water may incur an extra charge

Wheelchair Facilities

Wheelchair Hire:
Can be hired locally on 01545 571390
Wheelchair Friendly:
There are no flat areas on park, there is very steep access to the beach which is not suitable for wheelchair users.

Park Terrain

Park Terrain:

Quay West is fairly hilly although there are some flat areas on the park. Monmouth is a flat area which is the most suitable location for wheelchair users and guests with walking difficulties. Requests can be made at the time of booking, however cannot be guaranteed.