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  • Quay West FAQ's

Park FAQs for Quay West

All the information, facts and figures you need to plan your stay at this holiday park.

Basic Information

Quay West Holiday Park
Quay West Holiday Park, New Quay, Ceredigion, South West Wales, SA45 9SE
Telephone No:
01545 560477 (calls charged at standard UK rates)
Park Open Dates:
16 March
2 November 2018

Check-in/out times

Platinum with Decking:
Late Arrivals:
Keys can be collected from security when the reception is closed.

Fun Passes, Activity Bundles and day passes

Fun Passes

Fun Passes allow you access to our entertainment complex. With these you can use the pools, participate in the kids' activities, and use the leisure and entertainment facilities - which includes our bars, restaurants, and some sports and leisure activities. Some activities are subject to an additional cost. Fun Passes are included in the total cost of your holiday when you book directly with us, either on our website or through our contact centre, and when you book through a travel agent. But don't forget, if you are one of our promotional customers, you can add your Fun Passes on My Haven Holiday when you amend your optional extras. You will be given a Fun Pass for each guest listed on your booking. If you have booked your holiday privately with an owner, you will need to purchase a Fun Pass to access all of the facilities - the owner you are letting from can arrange this for you.

Fun Pass prices

Peak dates:
30 Mar - 19 Apr, 25-31 May and 20 Jul - 30 Aug

7 nights:

Adult (16+) - £28.00
Child (4-15) - £13.50
2-bed cap* - £103.00
3-bed cap* - £132.00

    3 or 4 nights:

    Adult (16+) - £23.00
    Child (4-15) - £11.50
    2-bed cap* - £87.00
    3-bed cap* - £109.00

Off-peak dates:
All other dates

7 nights:

Adult (16+) - £21.75
Child (4-15) - £10.25
2-bed cap* - £84.00
3-bed cap* - £107.00

    3 or 4 nights:

    Adult (16+) - £16.50
    Child (4-15) - £8.25
    2-bed cap* - £75.00
    3-bed cap* - £95.00

*We cap our pass prices, so this is the most it will cost per caravan

Activity Bundles
If you enjoy doing lots of activities and planning your holiday before you arrive, then our Activity Bundle is just the thing for you.
When you buy an Activity Bundle, you get a bundle of either 10 or 20 passes that you can redeem online before you get here against a whole range of activities. Remember, should you need them; you can always book and pay for any extra activities when you're on the park.

If you have already booked a holiday and wish to buy an Activity Bundle, go to www.haven.com and log into 'My Account'. Once you have logged into your account click on 'view current holiday bookings', select your booking and click on 'add optional extras'. If we still have Activity Bundles available, you can select either a 10 or 20 bundle depending on your preference. Activity Bundles must be purchased at least 48 hours before your holiday arrival date. And with our online booking system open up until midnight the day before you arrive, you can book your activities last minute, subject to availability.

After you have made your booking and purchased your Activity Bundle, simply visit www.myhavenholiday.com where you can see all of the activities and times available to book. Some activities may require more than one pass. Activities do vary by park.

Don't worry if you don't buy your Activity Bundle before you get on holiday - you can still buy your activities on park on a pay-as-you-go basis, subject to availability.

How much are Activity Bundles?

Activity Bundle 1 includes 10 passes for £50.
Activity Bundle 2 includes 20 passes for £100. 

Available online only.

How can I book activities before I arrive?

Once you’ve booked your holiday and bought your Activity Bundle online, simply visit My Haven Holiday where you can see all of the activities and times available to book.

Day passes

Day Passes allow your friends and family, not staying on the park, to come and visit you and use all of the same facilities you can as a guest.

Important: There are a limited number of Day Passes available each day at some of our parks — prices will vary by park. Please call the park you want to visit before you arrive to confirm availability and to avoid disappointment.
If I don't use all the passes in my bundle can they be used for my next break?
Yes, but they are only valid for the 2018 season, you will need your booking confirmation of when the Activity Bundle was purchased to reuse your bundle. Please note: Activity Bundles are non-refundable.

Common FAQs

Park Terrain:
Monmouth is a flat area of the Park.
Will there be an iron available in my accommodation:
No, but irons are available to hire
Can guests bring their own BBQ:
Yes you can – we love a BBQ. But for safety, please keep barbecues away from the caravan holiday homes, and use a non-disposable barbecue.
Garden Furniture:

Not available to hire

Most breeds of dogs are allowed. Please make sure that dogs are kept on leads at all times, and don't find their way into any facilities (with the exception of guide dogs). They are allowed on the decking area outside the Mash and Barrel, and the beach is dog friendly all year round. Please clean up after your dog - we have bins all around the park especially for this.
Direct Beach Access:
Very steep access to the beach
Parking is available next to caravans or nearby
Size of Park:
Is there WiFi on park?
FREE WiFi is available in the Mash and Barrel bar and restaurant.
Sky TV:
Yes, available in main complex
Cash Machine on Site?
Our cash machines can be found in the Mini Market. Cashback is also available in our Mini Market and all bar areas (minimum spend applies).

How to get here

By car

By Car: Coming from Cardigan on A487, turn left onto A486 into New Quay village. Coming from Aberystwyth on A487 turn right onto B4342 into New Quay village. Coming from Carmarthen on A484, join the A486 and continue into New Quay village. Quay West is on the northern edge of the village.

If programming your SAT NAV device, please use Postcode: SA45 9SE. This will guide you directly to Quay West where you will be able to follow the signs for directions to the Park. You can also use Google Maps for a door to door route planner.

By train

The nearest train station is in Aberystwyth about 22 miles from the Caravan Park and there is a bus station directly outside the station with a service that goes to the Park. To plan your train journey to and from Quay West, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries Helpline on 0845 748 4950.

By coach

Please call 0871 781 8181 for details to plan your journey by coach. Open 7 days a week 8am - 8pm. Payment can be made by credit or debit card - please allow 4 working days for tickets to arrive. Drop Off points must be checked with National Express.

Optional Extras

Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability) Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms.
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)
Up to £60 extra for a maximum of 2 dogs for up to a week’s stay. Haven’s dog friendly caravan parks offer options to reserve either Standard, Deluxe and Prestige dog friendly caravans, if you would like to bring your dog with you. A maximum of 2 dogs are accepted and we reserve the right to refuse certain breeds. Dogs are not permitted at Riviere Sands, Burnham-on-Sea or Lydstep Beach. The following dogs are not accepted on our parks: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa.

Park Activities

Fishing (Nearest to park):
Trout, Salmon, Coarse and Beach fishing available locally. There is a charge and a licence will be required. Please contact reception for details.
Golf (nearest to Park):
9 hole Golf course about 15 minutes from Park. Details are available from reception.
Horse Riding (nearest to Park):
Horse riding can be found at Gilfach yr Halen which is roughly 15 minutes away from park. Please contact reception for details.

Park Facilities

Peak Opening Time
Off-peak Opening Time
Mini Market (with bakery and off licence)
8am- 9pm
8am- 8pm
7am - 7pm
7am - 7pm
Indoor swimming pool (children under 8 and non-swimmers under 14 must be accompanied by an adult)
9.30am-12.45pm and 2pm-5.45pm
9.30am-12.45pm and 2pm-5.45pm
Outdoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
Tue-Thu, Sat and Sun 10am - 6pm
Tue-Thu, Sat and Sun 10am - 6pm (closed from September)

Reception Opening Hours

Peak (20 July - 30 August):
Off Peak (All other dates):

Surrounding Area

Nearest Town:
Aberystwyth (36km)
Nearest City:
Aberystwyth (36km)
Nearest Port:
Fishguard (57km)
Nearest Train Station:
Aberystwyth (36km)
Nearest Bus Station:
Aberystwyth (36km)
How often do buses run from the park?
Every 30 mins
Local Taxi Number:
01545 560 688
National Express - Nearest drop off:
Aberystwyth (36km)

Useful Links

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Utilities Provided

Self-catering accommodation

  • Fully equipped modern fitted kitchen with full size fridge 
  • Shower and toilet
  • Colour TV
  • Pillows & duvets
  • Gas, electricity and water are included although may incur an extra charge if you have booked a newspaper promotional holiday

Wheelchair Facilities

Wheelchair Hire:
Can be hired locally on 01545 571390
Wheelchair Friendly:
There are no flat areas on park, there is very steep access to the beach which is not suitable for wheelchair users.

Park Terrain

Park Terrain:

Quay West is fairly hilly although there are some flat areas on the park. Monmouth is a flat area which is the most suitable location for wheelchair users and guests with walking difficulties. Requests can be made at the time of booking, however cannot be guaranteed.