Privacy policy

This privacy statement sets out how the website complies with European Union data protection requirements. This applies to the entire web site. Any changes to these policies will be posted on this page.

You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.

Haven ownership and its subsidiaries are committed to respecting your privacy. We have structured our web site so that you can visit a majority of the website without identifying yourself or revealing any personal information. Some pages use cookies, a data analysis technique.

Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

By visiting you are accepting and consenting to the practices described in this Privacy Notice.

For your protection

Bourne Leisure Limited has made all reasonable efforts to ensure that all information provided through this web site is accurate at the time of inclusion. However there may be inadvertent and occasional errors, including typographical errors for which we apologise.

Information may also be updated or changed at any time without notice.

The information made available within this web site and the Owners Exclusive website does not form part of any contract.

Collection and use of personal information

We use the information submitted on this site to handle booking requests, deliver products and services (i.e. brochures, booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.

Brochure Requests, Enquiry Forms, Contact Us and Arranging a Visit

The information you supply on the brochure request, contact us and arrange a visit forms on this website is primarily used to enable us to send you a copy of the requested brochure, answer your query or to confirm your park visit.

In order to process your brochure request, enquiry, query or online booking we will need to record your personal details. This information may be shared with external companies who carry out work on our behalf and third party partners (but only if it’s appropriate).

Your phone number is requested and collected to enable us to contact you to answer your query, or in the future for research or marketing purposes. This is not a compulsory field.

Your email address may be used by UK Holiday Home Sales for marketing purposes if you have checked the box stating that you wish to receive news and information via email from UK Holiday Home Sales.

You can unsubscribe from our email database by clicking on the remove link at the base of each email or by sending an email to

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:

Caravan Sales Data Protection
Bourne Leisure Limited
1 Park Lane
Hemel Hempstead

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information, which was found to be incorrect promptly.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a piece of information that is deposited by our server when you visit our website and is stored on your computer's hard drive by your web browser. This makes it easier for us to identify you, to personalise your experience when you visit our website and to analyse web traffic. You can configure your browser not to accept cookies, although this may hinder the functionality and enjoyment of the website. A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Haven Ownership's most useful features and we recommend that you leave these turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Below are some examples of how we use cookies to do this:

  • To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.
  • To ensure you are provided with correct and useful information during your visit to our site.
  • To allow you to add items to the basket and proceed through our checkout.
  • To collect data which allows us to improve our services based on purchases and site usage.

There are two different categories these cookies are split into:

  • Helpful, non intrusive cookies – these help improve your experience on the site
  • Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.

You can choose not to allow cookies in your browser settings. More information on cookies, their use and how to accept or reject them can be found at

Email Marketing

Where we have your consent to do so, we may use email to contact you or keep you informed of products or services that may interest you such as special promotions, late deals or news. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the unsubscribe link on any of the emails; or by visiting: "My Account Login". You can also call us on 0870 165 0154 or write to us, Data Protection Officer, Bourne Leisure Limited, 1 Park Lane, Hemel Hempstead HP2 4YL.

IP Tracking

When you visit our website, we store web server logs which show your IP address. This gives us information such as which pages you looked at, whether the page request was successful or not, and which browser you use to view the page. The use of this data is purely for statistical purposes.

Other Websites

Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.


You can’t copy anything from our brochures, websites (even photos), online or offline marketing without our written permission. Nothing in our agreement gives you or the people who come with you any rights over our trademarks or other intellectual property. And you promise that you won’t acquire any rights to any of our trademarks or intellectual property.