Existing guest bookings for 2020

Government advice has been changing rapidly in recent weeks but based on the latest announcements we expect that we will need to restrict the occupancy of our main facilities to comply with Government guidelines. Therefore all new bookings for 2020 will be made for a new product we have named Haven Hideaway. For the latest information please visit haven.com/news.

Throughout September and October our Haven Hideaway guests will be able to enjoy self-contained accommodation, supermarkets, launderettes, arcades, outdoor play areas and take away food options but access to pools and entertainment are excluded. We're also delighted to offer our Haven Hideaway guests access to our amazing restaurants and activities, however these MUST be pre-booked*. 

Our November offering^, however, will only include self-contained accommodation, supermarkets, launderettes, outdoor play areas and take away food.

As an existing guest your booking is currently unaffected by this change and so you do not need to do anything now. We will be in touch with you via email at least 4 weeks prior to your arrival. At this point we will provide an update.

Please see below for when you can expect to be contacted based on your holiday arrival date. Please don't contact us before this date as we'll have no news for you. Thank you for your understanding.

Holiday Arrival dateWhen you'll hear from us
1 - 18 SeptemberWeek commencing 3 August
19 - 30 SeptemberWeek commencing 17 August
1 - 16 OctoberWeek commencing 7 September
17 - 31 OctoberWeek commencing 21 September

*Subject to capacity restrictions in line with social distancing and also in line with Government directives. Facilities and activities available vary by park and MUST be pre-booked. We are constantly updating our app, please always download the latest version before booking. Available at all parks excluding Seaview and Riviere Sands. ^November Haven Hideaway offering is only available for self-catering holidays. Please see our full list of parks that will open in November.