Privacy Policy

This Privacy Statement sets out how www.haven.com complies with European Union data protection requirements. This applies to the entire web site. Any changes to these policies will be posted on this page.

You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.

Haven and its subsidiaries are committed to respecting your privacy. We have structured this website so that you can visit a majority of the website without identifying yourself or revealing any personal information.

Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

By visiting www.haven.com you are accepting and consenting to the practices described in this Privacy Notice.

Collection and Use of Personal Information

We use the information submitted on this site to handle booking requests, deliver products and services (i.e. brochures, booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.

Cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We, Haven and, on our behalf, Webabacus and Comscore use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this site.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can visit all pages of this site without cookies, however, cookies allow you to take full advantage of some of www.haven.com useful features and we recommend that you leave them turned on.

If you are using a shared computer and you choose to leave cookies turned on, be sure to log yourself and your details off when you finish using a shared computer.

Below are some examples of how we use cookies to do this:

1. To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.

2. To ensure you are provided with correct and useful information during your visit to our site.

3. To allow you to add items to the basket and proceed through our checkout.

4. To collect data which allows us to improve our services based on purchases and site usage.

There are three different categories these cookies are split into:

1. Essential to Site function cookies – these cookies allow you to browse the site, search for holidays and book your holiday online.

2. Helpful, non intrusive cookies – these help improve your experience on the site

3. Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website

You can choose not to allow cookies in your browser settings, but to be able to purchase from our site you will need to ensure your cookies are enabled. More information on cookies, their use and how to accept or reject them can be found at www.aboutcookies.org.

IP Tracking

When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.

Brochure Requests, Enquiry Forms, Contact Us and Online Booking

The information you supply on the Brochure Request, Enquiry Forms, Contact Us and Online Booking pages on this website is primarily used to enable us to send you a copy of the requested brochure, answer your query or to process your booking.

In order to process your Brochure Request, enquiry, query or online booking we will need to record your personal details. This information may be shared with external companies who carry out work on our behalf.

Your phone number is requested and collected to enable us to contact you to answer your query, or in the future for research or marketing purposes. This is not a compulsory field.

Your email address may be used by Haven for marketing purposes if you have checked the box stating that you wish to receive news and information via email from Haven.

You can unsubscribe from our email database by clicking on the remove link at the base of each email or by sending an email to data.protection@haven.com.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:

Data Protection Compliance Officer
Haven Holidays
Bourne Leisure Ltd
1 Park Lane
Hemel Hempstead
Herts
HP2 4YL

data.protection@haven.com


If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible to the above address. We will correct any information, which was found to be incorrect promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.