Best Family Holiday Company – it might sound like a cliché but the customer really is at the heart of everything we do at Haven. Every year we conduct research with our guests, we talk to them face to face in small groups and show them our brochure to check that it’s an honest representation of our holidays and that it’s easy to understand. We ask them to look at our website to make sure they can find their way around and book a holiday, We give out feedback questionnaires whilst they are on holiday so we can put things right if they do go wrong and we email them when they come back from their holiday to check they had a good time. We then use this information to help us decide what we can do better and as a result we have made lots of changes in 2012 including building new pools, lazy rivers, new places to eat with seaside themes and fresh fish... well we are by the sea after all. We have developed some lovely new accommodation that are more like a fancy beach huts than caravans with their pastel coloured exteriors and blue and white interiors. We appreciate that many of our guests live in cities and that’s why they love to come to a Haven seaside holiday park. They want to feel the sand in their toes and they want lots of green space for the kids to play safely, they want activities they can do together as a family, they want comfortable, clean accommodation and most of all they want value for money.
Best Camping & Mobile Tour Operator – some families like to bring their own tents, caravans and motor homes and they deserve the same great facilities we offer our customers that stay in our static holiday homes. Every year we improve the touring areas of our parks. This year we have built a lovely new touring area at Hafan Y Mor with mountain view pitches, some amazing new shower blocks at Perran Sands which have a surfing and beach hut theme and of course we know that Haven touring and camping guests love to use all the same facilities and join in all the activities as our self catering guests so they get the best of both worlds.
Best UK Holiday Park Operator – Haven is owned by Bourne Leisure Ltd who has spent over 45 years creating the very best in holiday environments. Each year we invest around £45million in building new facilities, pitch developments and landscaping our parks. Right from the start we have led the way in the industry. We were the very first to provide hard standings, fully serviced caravans and piped gas. We constantly challenge ourselves to offer the best services and facilities on our parks and once something becomes the norm we look at what else we can do to wow our guests. People expect to find swimming pools, shops, bars and restaurants on a holiday park but we were the first to introduce spa’s, golf courses, create fishing lakes and indoor sports facilities. The park environment is also very important and we were the first to break away from rows of caravans and offer community style developments with landscaping making the most of what is naturally there. We take care to position the caravans in a way to maximise on the views available which include the sea, mountains, lakes and golf courses. We’re also environmentally aware and look to use new green technology in our developments where ever we can to minimize our carbon footprint. To vote for Haven Holidays 2012 CLICK HERE
Voting closes 30 Sept 2012.