Haven - Britain's favourite seaside holiday Star fishes

Our Awards

At Haven we are extremely proud of the awards we have won.

We are delighted to have been recognised in so many different areas from our efforts in respect of developing environmentally friendly family holidays, parent and child friendly awards and from tourists boards the throughout the UK. Above all our awards are a reflection on our staff and we want to say a big thank you to everyone who contributes to making each and every Haven Holiday Park an award winning holiday experience.

British Travel Awards 2013

Haven Holidays has been named in the British Travel Awards 2013 as the winner of ‘Best Large Holiday Company - Camping and Mobile’ and runner up of ‘Best UK Holiday Park Operator’. The BTAs were created to reward the best companies in travel and are recognised by consumers and travel professionals throughout the UK because the companies are nominated by the public.

With categories looking at every aspect of the holiday experience, The British Travel Awards gathers and canvasses the opinions of over 100,000 people to give a realistic overview of the whole travel sector.

TTG Travel Awards 2013 Winner

In 2013, we are proud to announce that Bourne Leisure won the ‘Travel Company of the Year’ for the third time and Haven were finalists in the ‘Domestic Travel Supplier’ category of the TTG awards.

The award celebrates the best of the travel industry and which businesses have been the most effective in working with the UK travel trade over the past year. As Bourne Leisure operates three of the most recognised brands within the UK holiday market, they are one of the leading providers of UK holidays so this is a great achievement.

Green Tourism Award

35 Haven parks have achieved the coveted Green Tourism Business Scheme Award in 2013. This award is the only sustainable award validated by Visit Britain, and covers all businesses, not just caravan parks, so it is a fantastic privilege to have achieved such a high standard across all of the Haven parks. The award analyses business efficiency, environmental management, waste, transport management, social responsibility and biodiversity. Some of the parks were given the prestigious Gold Awards, including Church Farm, Devon Cliffs, Littlesea, Perran Sands and Riviere Sands.

Bourne Leisure named Britain's fourth best big company to work for

Bourne Leisure ranked 4th in the list in 2013, a great jump up from its position of 13th in 2012. Having compiled this list every year since 2001, The Sunday Times look at excellence in workplace engagement. Hundreds of organisations from a range of industries are sent questionnaires to a random selection of their employees who comment on subjects such as their team, wellbeing, personal growth and other elements in the workplace.

Haven holidays have 35 holiday parks all around the UK coastline and a head office in Hemel Hempstead. They employ 6000 permanent team members but also another 9000 seasonal team members including; gardeners, cleaners, maintenance, security, reception, shop assistants and of course entertainers. Tim Gibson said “Everyone has a very important part to play in delivering the holiday experience and we are delighted the team have been recognised yet again by the travel industry.”

Travel Bulletin Star Awards 2013 Winner

Haven Holidays has been awarded a Travel Bulletin Star Award for 2013, named Star Holiday Parks Operator. The annual Travel Bulletin Star Awards is the UK travel trade's most prestigious awards programme.

These awards serve to recognise, reward and celebrate excellence by acknowledging those suppliers that have flourished over the previous 12 months. Winning a Travel Bulletin Star Award is the ultimate accolade a travel company can hope to receive as the voting is conducted exclusively by our industry's true experts...high street and home based travel agents. This recognition from our travel agent partners highlights our commitment to offering a unique and superior holiday experience for our guests.

The British Travel Awards 2012

Haven Holidays has been named in the British Travel Awards 2012 as the winner of Best UK Holiday Park Operator and Best Large Camping and mobile Tour Operator. Companies were nominated by the public and then voted by consumers in what has been the largest awards programme in the UK this year. The BTAs were created to reward the best companies in travel and are recognised by consumers and travel professionals throughout the UK. With categories spanning 75 types of holiday experience - The British Travel Awards is quite simply the benchmark for excellence when it comes to finding out who really is the best in the business.

Haven holidays have 35 holiday parks all around the UK coastline and a head office in Hemel Hempstead. They employ 6000 permanent team members but also another 9000 seasonal team members including; gardeners, cleaners, maintenance, security, reception, shop assistants and of course entertainers.

Tim Gibson said “Everyone has a very important part to play in delivering the holiday experience and we are delighted the team have been recognised yet again by the travel industry. This is the sixth award we have won this year.”

British Travel Awards’ chief executive Lorraine Barnes Burton said: “This year more than one million votes were cast by consumers to determine the winners of the coveted British Travel Awards. The Awards were created to reward travel companies, with the winning accolade being the benchmark for excellence when it comes to finding out who really is the best in the business of travel for the UK consumer. Haven Holidays is to be congratulated on their achievement.”

Travolution Awards 2012 winner

Travolution is the UK’s leading multi-media brand for the online travel industry focusing on innovation and digital strategy. We entered Haven.com for the award earlier in the year and we were up against some major brands within the Travel Industry. We were then short listed and given the opportunity to pitch in front of 3 judges. We successfully got through to the final 3 with 2 other amazing travel websites... and on the night WE WON!

Alison Dunn, head of e-commerce said “We are absolutely delighted to be recognized in these awards by Travolution who are the UK’s leading multi-media brand for the online travel industry. We’ve worked hard to create a compelling online experience for visitors to the site and from an end users perspective we have designed it to be intuitive, informative and simple to use. We know that our interactive search features are extremely popular, guests are helped to choose which of the 35 parks would be most suitable for them and which are available, they can even explore inside each room in the accommodation.”

Customer Service Training Awards Winner 2012

We are so proud that our new team training programme has won this Customer Service Award. We believe that at Haven our staff should receive the best training, which is why this year we have introduced our 'Breath of Fresh Air' programme across the business. We have a team of dedicated pioneers who regularly conduct training sessions to ensure that all our staff are able to give our customers the best service possible.

TTG Travel Awards 2011

For two years in a row we have been awarded Best Domestic Operator of the Year at the TTG Travel awards, making us the number one choice for the travel industry in the UK.

We won Domestic Operator of the Year 2010

It's official - Haven are the best! Haven have been crowned winners of the 2010 TTG Travel awards, who voted Haven the Best Domestic Operator of the Year. So you can book your holiday with confidence at Haven.

2010 British Travel Awards

Haven are delighted to have been nominated in five categories for the 2010 British Travel Awards. The British Travel Awards is the largest awards programme in the UK created to reward the best companies in travel. Recognised by consumers and travel professionals throughout the UK, The British Travel Awards are widely referred to as the “Oscars” of the travel industry and are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike.

Haven’s five nominations are for

  • UK Domestic Operator of the Year
  • Best Camping & Mobile Operator
  • Best UK/Domestic Tour Operator
  • Best UK Holiday Park Operator
  • Large Package Holiday Company of the Year


To vote for Haven, all you need to do to vote for you is visit the British Travel Awards website and vote in the relevant categories. Please visit the website to get more information on the British Travel Awards.

Travel Bulletin Star Awards 2009

Hot on the heels of our success at the TOP 50 Call Centre Awards for customer service – Haven has won another prestigious award. Our Travel Agent partners have voted Haven Holidays as their, Travel Bulletin Awards – Best UK Holiday Park Operator for 2009. Other operators in this category included Pontins and Hoseasons.

This is the forth consecutive year we have won this award and is testament to the sales and service experience Travel Agents receive via our fabulous internet site, award winning call centre and the experience their customers enjoy while guests on our Holiday Parks.

Receiving recognition and status within travel is important to us and we are delighted to have won the Travel Bulletin Star UK Operator 2009.

This recognition from our travel agent partners highlights our commitment to offering a unique and superior holiday experience for our guests.

2009 British Travel Awards

Congratulations to Haven for winning:

  • Best Camping & Mobile Tour Operator
  • Best UK/Domestic Tour Operator
  • and for Bourne Leisure for winning Large Tour Operator of the Year.


The British Travel Awards is the largest awards programme in the UK created to reward the best companies in travel. Recognised by consumers and travel professionals throughout the UK, The British Travel Awards are widely referred to as the "Oscars" of the travel industry.

With categories spanning over sixty types of holiday experiences, transport, destination, cruise, customer service, holiday extras, and accommodation – The British Travel Awards is an easily recognisable benchmark for excellence when it comes to finding out who really is the best in the business.

Tommy's Parent Friendly Awards

Haven are the runner-up of the 2010 Tommy's Parent Friendly Awards.
The Tommy's Parent Friendly Awards recognise organisations that provide higher levels of service to parents and are voted by parents for parents each year. Tommy's, the baby charity has been running the Parent Friendly Awards since 1995 and have become a driving force for change and improvement in services for parents with young children.

If you have enjoyed our Parent Friendly facilities and felt that Haven made the extra effort to alleviate the daily pressures of being a parent or a parent-to-be make sure you vote for us this year!

David Bellamy Awards

Congratulations to Haven for attaining 33 Gold Conservation Awards - and especially to the eight Parks who have now also achieved the Excellence Award for flying the golden flag for five consecutive years - this means that a staggering 17 Haven Parks hold Excellence Awards - fantastic! It proves that millions of happy holiday makers can't be wrong. My thanks to all the Green Teams on the Parks and to all those holidaymakers who have sent me thousands of postcards over the years giving me green feedback on their holidays

Rose Awards

The Rose Awards are given to high quality Caravan Parks that provide a good proportion of first class holiday caravans for hire. Not all our Parks participate in the scheme – but we are delighted to boast numerous Rose Awards in addition to other awards for excellence

Haven: Investors in People

We believe that however exceptional we make our facilities and accommodation, it is the Team Members who work on our Parks that make the real difference when you are on holiday.

All our Team Members undergo regular training to enhance your experience and to add value to their personal development. 19 of our Parks have achieved Investors in People awards in recognition of our training. Let us know if any of our Team Members have made your holiday extra special by completing our Smiley Questionnaires on Park.

UK Tourism Awards

The more stars from one to five awarded to a Park by the Tourism Council - the higher the level of quality and facilities you can expect.

Over the past five years, twelve parks have improved their Tourist Board rating, making eight 5 - Star and twenty four 4 - Star parks.

This accolade is a measure of our aim to provide the best possible environment and holiday experience for our customers.

Bourne Leisure named Britain’s second best big company to work for

The parent company of Haven Holidays – Bourne Leisure – has been named as the second best big company in Britain to work for. The company, which is one of the biggest employers in Hemel Hempstead, jumped 13 places in the rankings to achieve the number 2 spot in the prestigious Sunday Times rankings.

Financial services companies dominated the top 20, with the giant KPMG in first place, which meant that Bourne Leisure was the highest ranked leisure and hospitality company to be listed.

The Haven Holidays parent, which also includes the Butlins and Warner Leisure Hotels brands was also named as the most improved company in the list.

Prima Baby Best Value Awards

Haven have WON the "BEST VALUE" award in the Family Friendly category of the Prima Baby Readers Awards in 2009 and in 2010.

Top 50 Call Centres for Customer Service

Haven won Best Call Centre Award for Customer Care in the Entertainment, Leisure and Travel Sector as well as 7th best Call Centre in the UK across all sectors and Most Improved Member. It was a fantastic achievement to be recognised in the Top 50 call centres for customer service and a credit to all of the hotline team. With our continued focus and commitment to customer delivery.