Our Awards

Haven Holidays has been named in the British Travel Awards 2012 as the winner of Best UK Holiday Park Operator and Best Large Camping and mobile Tour Operator. Companies were nominated by the public and then voted by consumers in what has been the largest awards programme in the UK this year. The BTAs were created to reward the best companies in travel and are recognised by consumers and travel professionals throughout the UK. With categories spanning 75 types of holiday experience - The British Travel Awards is quite simply the benchmark for excellence when it comes to finding out who really is the best in the business.

Haven holidays have 35 holiday parks all around the UK coastline and a head office in Hemel Hempstead. They employ 6000 permanent team members but also another 9000 seasonal team members including; gardeners, cleaners, maintenance, security, reception, shop assistants and of course entertainers.

Tim Gibson said “Everyone has a very important part to play in delivering the holiday experience and we are delighted the team have been recognised yet again by the travel industry. This is the sixth award we have won this year.”

British Travel Awards’ chief executive Lorraine Barnes Burton said: “This year more than one million votes were cast by consumers to determine the winners of the coveted British Travel Awards. The Awards were created to reward travel companies, with the winning accolade being the benchmark for excellence when it comes to finding out who really is the best in the business of travel for the UK consumer. Haven Holidays is to be congratulated on their achievement.”

Travolution is the UK’s leading multi-media brand for the online travel industry focusing on innovation and digital strategy. We entered Haven.com for the award earlier in the year and we were up against some major brands within the Travel Industry. We were then short listed and given the opportunity to pitch in front of 3 judges. We successfully got through to the final 3 with 2 other amazing travel websites... and on the night WE WON!

Alison Dunn, head of e-commerce said “We are absolutely delighted to be recognized in these awards by Travolution who are the UK’s leading multi-media brand for the online travel industry. We’ve worked hard to create a compelling online experience for visitors to the site and from an end users perspective we have designed it to be intuitive, informative and simple to use. We know that our interactive search features are extremely popular, guests are helped to choose which of the 35 parks would be most suitable for them and which are available, they can even explore inside each room in the accommodation.”

We are so proud that our new team training programme has won this Customer Service Award. We believe that at Haven our staff should receive the best training, which is why this year we have introduced our 'Breath of Fresh Air' programme across the business. We have a team of dedicated pioneers who regularly conduct training sessions to ensure that all our staff are able to give our customers the best service possible.

It's official - Haven are the best! Haven have been crowned winners of the 2010 TTG Travel awards, who voted Haven the Best Domestic Operator of the Year. So you can book your holiday with confidence at Haven.

Haven are delighted to have been nominated in five categories for the 2010 British Travel Awards. The British Travel Awards is the largest awards programme in the UK created to reward the best companies in travel. Recognised by consumers and travel professionals throughout the UK, The British Travel Awards are widely referred to as the “Oscars” of the travel industry and are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike.

Haven’s five nominations are for

• UK Domestic Operator of the Year
• Best Camping & Mobile Operator
• Best UK/Domestic Tour Operator
• Best UK Holiday Park Operator
• Large Package Holiday Company of the Year

To vote for Haven, all you need to do to vote for you is visit the British Travel Awards website and vote in the relevant categories. Please visit the website to get more information on the British Travel Awards.

Hot on the heels of our success at the TOP 50 Call Centre Awards for customer service – Haven has won another prestigious award. Our Travel Agent partners have voted Haven Holidays as their, Travel Bulletin Awards – Best UK Holiday Park Operator for 2009. Other operators in this category included Pontins and Hoseasons.

This is the forth consecutive year we have won this award and is testament to the sales and service experience Travel Agents receive via our fabulous internet site, award winning call centre and the experience their customers enjoy while guests on our Holiday Parks.

Receiving recognition and status within travel is important to us and we are delighted to have won the Travel Bulletin Star UK Operator 2009.

This recognition from our travel agent partners highlights our commitment to offering a unique and superior holiday experience for our guests.

Congratulations to Haven for winning:

• Best Camping & Mobile Tour Operator
• Best UK/Domestic Tour Operator
• and for Bourne Leisure for winning Large Tour Operator of the Year.

The British Travel Awards is the largest awards programme in the UK created to reward the best companies in travel. Recognised by consumers and travel professionals throughout the UK, The British Travel Awards are widely referred to as the "Oscars" of the travel industry.

With categories spanning over sixty types of holiday experiences, transport, destination, cruise, customer service, holiday extras, and accommodation – The British Travel Awards is an easily recognisable benchmark for excellence when it comes to finding out who really is the best in the business.

Haven are the runner-up of the 2010 Tommy's Parent Friendly Awards.
The Tommy's Parent Friendly Awards recognise organisations that provide higher levels of service to parents and are voted by parents for parents each year. Tommy's, the baby charity has been running the Parent Friendly Awards since 1995 and have become a driving force for change and improvement in services for parents with young children.

If you have enjoyed our Parent Friendly facilities and felt that Haven made the extra effort to alleviate the daily pressures of being a parent or a parent-to-be make sure you vote for us this year!

The more stars from one to five awarded to a Park by the Tourism Council - the higher the level of quality and facilities you can expect.

Over the past five years, twelve parks have improved their Tourist Board rating, making eight 5 - Star and twenty four 4 - Star parks.

This accolade is a measure of our aim to provide the best possible environment and holiday experience for our customers.

The parent company of Haven Holidays – Bourne Leisure – has been named as the second best big company in Britain to work for. The company, which is one of the biggest employers in Hemel Hempstead, jumped 13 places in the rankings to achieve the number 2 spot in the prestigious Sunday Times rankings.

Financial services companies dominated the top 20, with the giant KPMG in first place, which meant that Bourne Leisure was the highest ranked leisure and hospitality company to be listed.

The Haven Holidays parent, which also includes the Butlins and Warner Leisure Hotels brands was also named as the most improved company in the list.