Haven - Britain's favourite seaside holiday Star fishes
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Whether you want to get in touch by phone, email or even message us in real time using our Live Chat, our friendly advisors are here to help.

Live Chat

No matter what your question, our advisors are on standby to provide the answers right away.

Our live chat advisors are currently Available

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Live Chat

No matter what your question, our advisors are on standby to provide the answers right away.

Our live chat advisors are currently Unavailable. Please try between 9am-8.30pm

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By mail

You can send us a letter directly to our Head Office at the following address:

1 Park Lane
Hemel Hempstead
Hertfordshire
HP2 4YL

By phone

To make a booking call
0333 202 5250
To talk about an existing booking call
0330 100 6633
(Lines open Mon-Sat 9am-7pm)

For a Sun Promotion Booking call
0330 100 6647

Adapted caravans please call
0333 202 5256
(Lines open 7 days a week 9am-9pm)

Other requests

Need to make a payment?
A quick and easy option for all your Haven holiday payment needs.
Available 7 days a week, 24 hours a day.

Make a Payment

Change your address details
If you are looking to update your postal address we will need a signed letter, please click the button below to send us an email to make the change. Or you can send it to the postal address above.

Change your address

Complaints
Even though we'll do all we can to give you a fantastic holiday, things do sometimes go wrong. If you wish to make a complaint about a holiday you have already been on please write in to the Guest Relations team at the above address or email them with the following information:

Name
Address
Telephone number
Booking reference

and then send it to guest.relations@bourne-leisure.co.uk

The letter or email must be from the lead booker within seven days of the end of your holiday.
Please note that we ask for up to 14 days for a response to be issued once we have sent an acknowledgment.

Please note: Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles. If you are calling from outside the UK please replace the first zero of the phone numbers with 0044.

Park details and directions

Select a park to display the address and directions.

Our most commonly
asked FAQ's

See all commonly asked FAQ's

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Careers at Haven

At Bourne we offer amazing careers. Take a look and you'll be able to learn more about what it's like to work here and apply.

Visit our Careers portal