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  • Kiln Park FAQ's

Park FAQs for Kiln Park


All the information, facts and figures you need to plan your stay at this holiday park.

Basic Information

Name:
Penally Court / Kiln Park Holiday Centre
Address:
Marsh Road, Tenby, Pembrokeshire, SA70 7RB
Telephone No:
01834 844121 (calls charged at standard UK rates)
Open
Close
Park Open Dates:
11 March
31 October

Check-in/out Times

Check-in
Check-out
Platinum:
1pm
10am
Prestige:
2pm
10am
Deluxe:
3pm
10am
Standard:
4pm
10am

Check-in/out times for glamping

Check-in
Check-out
Safari Tent:
2pm
10am
Late Arrivals:
Keys can be collected from security at the main entertainment complex when reception is closed. Security's number is 07977090161.

Touring & camping

Tourers/motorhomes:

Basic grass pitches

Electric pitches

Super pitches

Tents/trailer tents:

Basic grass pitches

Electric pitches

Check-in time:
12.00pm
Check-out time:
10.00am
Pup tents:
Not allowed
Awnings with annexes:
Not allowed
Sleeping in awnings:
Not allowed
Gazebo's:
Not allowed

Our touring facility block is open 24 hours, 7 days a week. There is also a unisex toilet facility available. More information regarding this is available from the park direct on 01834 844 121.

Fun passes, Activity passes and day passes

Fun passes
Fun passes are also known as your ‘entertainment pass’ and allow access to our FunWorks entertainment complex. With these you can use the pools, participate in the kids’ clubs, together with the use of the leisure and entertainment facilities, which includes bars, restaurants, ShowBars and some sports and water activities. Some activities are subject to an extra charge.

Fun passes are included in the total cost of your holiday when booked directly on our website or through a travel agent. You will be given a pass for each guest listed on your booking. If you have booked your holiday privately with an owner, you will need to purchase our Fun passes to access all the facilities. You can do this by calling the park direct on 01834 844121.

Activity passes (Activity bundles)
If you enjoy doing lots of activities and planning your holiday before you arrive (and saving money), then our Activity Bundle is just the thing for you.

When you buy an Activity Bundle, you get a bundle of either 12 or 24 passes that you can redeem online before you get here against a whole range of activities - which not only means that you get here first to secure your place on the activity, but you also get to do the activities you want to do at a discounted price. You can book a maximum of 48 passes prior to arrival and subject to availability. Remember, should you need them; you can always purchase more Activity Bundles once you arrive on park, or just book and pay for any extra activities as you go.

If you have already booked a holiday and wish to take advantage of this great offer please click My Account. Once you have logged into your account click on "view current holiday bookings", select your booking and click on "add optional extras". If we still have Activity Bundles available, you can select either a 12 or 24 bundle depending on your preference. And with our online booking system open up until midnight the day before you arrive, even if you book at the very last minute, you can still make the most of these great savings.

After you have made your booking and purchased your Activity Bundle, simply visit www.myhavenholiday.com where you can see all of the activities and times available to book. Some activities may require more than one pass; you can see a full list here. Activities do vary by park.

Don't worry if you don't buy your Activity Bundle before you get on holiday - you can still buy your activities on park at our normal price, subject to availability

Activity Bundle 1 (12 passes) £36 in advance - £40 on-park
Activity Bundle 2 (24 passes) £68 online only

Day passes
Day passes are available at some of our parks and allow entrance in to the park to use the facilities. The price for each park varies and only a limited number of passes are available on the days that day passes are available. Please contact the park you would like to visit to find out about cost and availability.

Common FAQ's

Park Terrain:
All of the Park is flat apart from Preseli Park, Sunnyglade and Blackrock Close.
Will there be an iron available in my accommodation:
Irons are not provided
Can guests bring their own BBQ:
Yes - away from gas supply
Garden Furniture:
Not available, please note this also includes gazebos
Dogs:
Dogs allowed (only allowed on South Beach with lead). We reserve the right to decline the following breeds: Pitbull Terrier, Dogo Argentino, Fila Brasileiro & Japenese Tosa. Please note: The management reserve the right to exclude any of the afore mentioned breeds if brought to our Parks, along with any dog which is out of control and/or showing signs of aggression.
Direct Beach Access:
Yes
Parking:
Parking is available in designated parking areas around the park.
Size of Park:
Medium
Is there WiFi on park?

FREE WiFi is available in the Mash and Barrel bar and restaurant.

Sky TV:
Sky TV is shown in main complex only, not in holiday homes.
Cash Machine on Site?
Yes, we have 2 ATM machines in the complex, 1 in the garage located at the entrance and 1 in the shop. Cash back is also available in the shop.

How to get here

By car

Follow the A477/A478 to Tenby for approximately 6 miles. Then pick up the Caravan/Camping signs for directions to Penally and Kiln Park is half a mile on your left.

If programming your SAT NAV device, please use Postcode: SA70 7RA. This will guide to Marsh Road where you will see signs for Kiln Park on the left, you will then be able to follow the signs to the Park. You can also use Google Maps for a door to door route planner.

By train

The nearest train station is Tenby, and is about 1 mile from the Park. To plan your train journey to and from Kiln Park, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries Helpline on 0845 748 4950.

By coach

Haven has negotiated a 10% discount with National Express, Please call 0871 781 8181 for details to plan your journey by coach. Open 7 days a week 8am - 8pm. Payment can be made by credit or debit card - please allow 4 working days for tickets to arrive. Drop Off points must be checked with National Express.

Optional Extras

Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Cot

£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)

Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms.

Highchair
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)
Pets
Up to £60 extra for a maximum of 2 pets for up to a weeks stay. We've reserved a number of our Standard, Deluxe and Prestige caravan holiday homes if you would like to bring your pet with you (a maximum of 2 pets are accepted, we reserve the right to refuse certain breeds). Pets are not permitted at Riviere Sands, Burnham-on-Sea or Lydstep Beach.
Iron hire
£5 for 3 or 4 night breaks, £10 for a 7 night holiday (subject to availability).

Park Activities

Fishing (nearest to Park):
Tenby beach is 10 minutes from Park, and has Bass, Mackerel and Pollock
Golf (nearest to Park):
Tenby Golf Course - 01834 842787
Horse Riding (nearest to Park):
5 Minutes from Park - suitable for all ages. Guests are advised to book in advance.

Park Facilities

Peak Opening Time
Off-Peak Opening Time
SPAR Convenience Store (With Bakery and Off Licence)
9am - 6pm
9am - 6pm
Launderette
8am - 8pm
8am - 8pm
Indoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
9.30am-12.45pm then 2pm-5.45pm
9.30am-12.45pm then 2pm-5.45pm
Outdoor Swimming Pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
10am - 6pm (Weather permitting)
Closed

Reception Opening Hours

Open
Close
All season:
9am
6pm

Surrounding Area

Nearest Town:
Tenby (1.5km)
Nearest City:
Carmarthen (43km)
Nearest Port:
Pembroke Dock (18km)
Nearest Train Station:
Tenby (1.5km) or Penally (1km)
Nearest Bus Station:
Tenby (1km)
How often do buses run from the Park?
Every 30 mins
Local Taxi Number:
01834 849690
National Express - Nearest drop off:
Tenby (1.5km)

Useful Links

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Utilities Provided

Self-Catering accommodation

  • Fully equipped modern fitted kitchen with full size fridge
  • Shower and toilet
  • Colour TV
  • Pillows & duvets
  • Gas, electricity & hot water may incur an extra charge

Wheelchair Facilities

Wheelchair Hire:
Can be hired from the Red Cross
Wheelchair Friendly:
There are areas on the park that are not the most accessible, please contact the park direct for more accurate information.

Park Terrain

Park Terrain:

Most of the park is flat, requests can be made at the time of the booking, however cannot be guaranteed.