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  • The Orchards FAQ's

Park FAQs for The Orchards


All the information, facts and figures you need to plan your stay at this holiday park.

Basic information

Name:
Orchards Holiday Village
Address:
Orchards Holiday Village, St Osyth, Clacton-on-Sea, Essex, CO16 8LJ
Telephone No:
01255 820651 (calls charged at standard UK rates)
Open
Close
Park open dates:
18 March
31 October

Check-in/out times

Caravans

Check-in
Check-out
Prestige:
2pm
10am
Deluxe:
3pm
10am
Standard:
4pm
10am
Late arrivals:
Keys can be collected from reception

Touring & camping

Tourers/motorhomes:

Electric pitches

Tents/trailer tents:
Electric pitches
Check-in time:
12.00pm
Check-out time:
10.00am
Pup tents:

Not allowed

Fun passes, Activity passes and day passes

Fun passes
Fun passes are also known as your ‘entertainment pass’ and allow access to our FunWorks entertainment complex. With these you can use the pools, participate in the kids’ clubs, together with the use of the leisure and entertainment facilities, which includes bars, restaurants, ShowBars and some sports and water activities. Some activities are subject to an extra charge.

Fun passes are included in the total cost of your holiday when booked directly on our website or through a travel agent. You will be given a pass for each guest listed on your booking. If you have booked your holiday privately with an owner, you will need to purchase our Fun passes to access all the facilities. You can do this by calling the park direct on 01255 820651.

Activity passes (Activity bundles)
If you enjoy doing lots of activities and planning your holiday before you arrive (and saving money), then our Activity Bundle is just the thing for you.

When you buy an Activity Bundle, you get a bundle of either 12 or 24 passes that you can redeem online before you get here against a whole range of activities - which not only means that you get here first to secure your place on the activity, but you also get to do the activities you want to do at a discounted price. You can book a maximum of 48 passes prior to arrival and subject to availability. Remember, should you need them; you can always purchase more Activity Bundles once you arrive on park, or just book and pay for any extra activities as you go.

If you have already booked a holiday and wish to take advantage of this great offer please click My Account. Once you have logged into your account click on "view current holiday bookings", select your booking and click on "add optional extras". If we still have Activity Bundles available, you can select either a 12 or 24 bundle depending on your preference. And with our online booking system open up until midnight the day before you arrive, even if you book at the very last minute, you can still make the most of these great savings.

After you have made your booking and purchased your Activity Bundle, simply visit www.myhavenholiday.com where you can see all of the activities and times available to book. Some activities may require more than one pass; you can see a full list here. Activities do vary by park.

Don't worry if you don't buy your Activity Bundle before you get on holiday - you can still buy your activities on park at our normal price, subject to availability

Activity Bundle 1 (12 passes) £36 in advance - £40 on-park
Activity Bundle 2 (24 passes) £68 online only

Day passes
Day passes are available at some of our parks and allow entrance in to the park to use the facilities. The price for each park varies and only a limited number of passes are available on the days that day passes are available. Please contact the park you would like to visit to find out about cost and availability.

Common FAQ's

Park terrain:
The whole park is flat.
Will there be an iron available in my accommodation:
Irons are not provided, but available to hire from reception (Subject to availability)
Can guests bring their own BBQ:
Yes - away from gas supply
Garden furniture:
Not available
Dogs:
Dogs allowed (except on Lakelands area and the entertainment complex)
Direct beach access:
Direct access
Parking:
Parking is available next to caravans or nearby
Size of park:
Medium
Is there WiFi on park?

FREE WiFi is available in the Mash and Barrel bar and restaurant.

Sky TV:
Available in Mash & Barrel bar and restaurant
Will you be showing Euro 2016?
Yes, in the Mash and Barrel bar and restaurant
Cash machine on site?
Yes, we have 3 ATM machines

How to get here

By car

From Clacton-on-Sea take the B1027 towards Colchester. Turn left after the petrol station, then over the crossroads in St Osyth. Follow signs to Point Clear and the park is 3 miles further on.

If programming your SAT NAV device, please use Postcode: CO16 8LJ. This will guide you directly to The Orchards where you will be able to follow the signs for directions to the park. You can also use Google maps for a door to door route planner.

By train

The nearest train station is Clacton, which is 8 miles from the Park. To plan your train journey to and from The Orchards, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries helpline on 0845 748 4950.

By coach

Haven has negotiated a 10% discount with National Express, please call 0871 781 8181 for details to plan your journey by coach. Open 7 days a week 8am - 8pm. Payment can be made by credit or debit card - please allow 4 working days for tickets to arrive. Drop Off points must be checked with National Express.

Optional extras

Haven Holiday Protection
£24 per holiday home for 6-9 nights or £16 per holiday home for 5 nights or less.
Cot

£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)

Please note, our travel cots are designed to fit in the main living area only and not in any of the bedrooms.

Highchair
£12 per 6-8 nights or £7 per 5 nights or less (subject to availability)
Pets
Up to £60 extra for a maximum of 2 pets for up to a weeks stay. We've reserved a number of our Standard, Deluxe and Prestige caravan holiday homes if you would like to bring your pet with you (a maximum of 2 pets are accepted, we reserve the right to refuse certain breeds). Pets are not permitted at Riviere Sands, Burnham-on-Sea or Lydstep Beach.

Park activities

Fishing (on park):
2 Course fishing lakes on park, Additional charges to fish and guests must have an Environment Agency rod licence - available on park
Golf (nearest to park):
9-hole, 18-tee golf course and 9-hole pitch & putt on park, additional charges apply. Clacton Golf Club is 15 minutes drive away
Horse riding (nearest to park):
Saddlebrook Chase Riding School - 01255 474554
Bike hire:
Available for hire
All-weather bowling green
Bowls hire £5 per set for 1 Hours, green usage is free - Entertainment pass taken as deposit

Park facilities

Peak opening time
Off-peak opening time
SPAR convenience store (with off licence)
8am - 8pm
8am - 6pm
Launderette
8am - 8pm
8am - 8pm
Indoor swimming pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
9am - 6pm
9am - 6pm
Outdoor swimming pool (Children under 8 and non-swimmers under 14 must be accompanied by an adult)
9am - 6pm
Closed

Reception opening hours

Open
Close
Peak (19 July - 1 September):
9am
7pm
Off peak (All other dates):
9am
6pm

Surrounding area

Nearest town:
Clacton (10km)
Nearest city:
Colchester (22km)
Nearest port:
Harwich (36km)
Nearest train station:
Clacton (10km)
Nearest bus station:
Clacton (10km)
How often do buses run from the park?
Every 30 mins
Local taxi number:
01255 222250
National Express - Nearest drop off:
Kings Arm pub, st Osyth

Useful links

All these links open 3rd party sites in new windows. Haven is not responsible for any content on these site.

Utilities provided

Self-catering accommodation

  • Fully equipped modern fitted kitchen with full size fridge
  • Shower and toilet
  • Colour TV
  • Pillows & duvets
  • Gas, electricity & hot water may incur an extra charge

Wheelchair facilities

Wheelchair hire:
Can be hired from Marks Mobility Centre and delivered to the park (01255 435566).
Wheelchair friendly:
Yes

Park terrain

Park terrain:

The majority of the park is flat. The Orchards is a suitable park for wheelchair users and guests with walking difficulties. You can request to be near the complex, however this is not guaranteed.